Every review we hold for the Burton on Trent office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleSimon & Sharon were professional throughout the process. A slow start to getting any interest but a relaunch & new photographs helped. The sale proved difficult caused by our seller but Simon & Sharon managed to keep the chain intact, although touch & go at times completion was achieved.
John · 25 June 2018
Agent replied
Mr Renwick, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help! Will pass on your kind words to all the team. Ben @NF.
★★★★★ 5/5
GoogleBrilliant service from start to finish, professional and efficient. Had slow and poor service previously from estate agents, but no complaints whatsoever with Newton Fallowell. Highly recommended when letting a property.
Matthew · 5 June 2025
Agent replied · 26 June 2025
Hi Mr Nelson, many thanks for your lovely review, we really do appreciate it. Best wishes.
★★★★★ 5/5
GoogleAfter calling to discuss getting my property let after a tenant abandoned it, Ben came out to meet me, offered advice to get the property back on the market, had it listed within an hour of taking photos and the first enquiry within minutes of the listing going live. Ben & Jayne filtered enquiries to show only prospective potential future tenants around, and secured a new tenant within 4 days of listing. Were able to take care of arranging a solicitor and electrician I needed. All references and credit checks were dealt with promptly, so the whole process was very easy and light touch for me. Happy with cost of service when compared to competitors, will use again.
Chris · 28 August 2022
Agent replied
Thank you Chris, we appreciate you taking the time to leave this review.
★★★★★ 5/5
View Agentsfriendly and personal service
We bought our house from a family who had chosen Newton Fallowell as their agents. From the first phone call they were friendly and efficient. Nothing was too much trouble and Simon Shilton became more like a friend (even though we never met). He did research into planning permission for us and kept us up to date every step of the way. We even got a welcome to your new home card when we moved in! Really professional but with a traditional service and attention to detail. Thanks very much x
Kirsten · 12 April 2018
★★★★★ 5/5
GoogleSimon, Sharon and all the Team at Newton Fallowell in Burton on Trent were amazing. They are professional but friendly, highly proactive and keep you fully informed throughout your sale. If I sell a house again, they are the Agents I will be using.
Julia · 25 February 2020
Agent replied
Hi Julia, we are very happy to have provided you with such a positive experience. Thanks again for the recommendation, and have an amazing day. From the team at Newton Fallowell Burton.
★★★★★ 5/5
View AgentsOur 'go to' Estate Agent
Simon and his team are our family 'go to' Estate Agent every time. We have bought and sold through them several times since 2005 and have always found them to be professional and caring, with the ability to carry on smiling (through gritted teeth sometimes I'm sure) when thjngs get stressful! I havd also usedvthem as Agents for my rental property for many years and John and Ben do a greag job, keeping things ticking over nicely. So it's definitely a 5* from us
Cherie · 15 August 2017
★★★★★ 5/5
GoogleFantastic communication with the company which allowed me to have a stress free move and rental. No question felt like a silly question. Very professional and reliable.
Ryan · 1 July 2025
Agent replied · 6 July 2025
Hi Ryan, thank you so much for your lovely 5 star review we really do appreciate it. Good luck in your new home. Best wishes
★★★★★ 5/5
GoogleBen and Jayne are amazing ❤️. They have been very helpful, answered at all our questions, they just made the renting process easier, faster and pleasant.
Larisa · 11 July 2025
Agent replied · 1 August 2025
Hi Larisa, Many thanks for your 5 star review and your kind comments, we are delighted that you have had such a great experience. Best wishes
★★★★★ 1/5
TrustpilotNewton Fallowell peterborough do not…
Newton Fallowell peterborough do not get back to you with any enquiries you make regarding a property. I have been chasing them for over 2 weeks for a viewing but they are not responding. Poor seller who thinks newton fallowell are marketing their property, do not know they don't get back to people interested in their property. I would not want to sell through them
Mizzi · 20 April 2025
★★★★★ 5/5
GoogleExcellent experience ! We are new to renting but everything was explained so we understood the process. Jayne was our main contact who handled everything very professionally.
Mark · 10 January 2023
Agent replied
Thank you so much for leaving this review. I know Jayne strives to make the experience as seamless as possible and will be made up with your kind words!
★★★★★ 5/5
GoogleBought and sold a property through Newton Fallowell, Burton. Very professional and responsive. Simon , Ben, Sharon and Abi are a great team and so easy to deal with.PositiveResponsiveness, Quality, Professionalism, Value
Stephen · 22 June 2022
Agent replied · 21 June 2024
Hi Mr Nelson, thank you from everybody here at Newton Fallowell Burton for taking the time to leave this review we all really appreciate it. Hopefully we can work together again in the near future!
★★★★★ 1/5
TrustpilotHouse non sale
Had my house for sale with this estate agent for 6 months last year. Not a single viewing. Think they greatly inflated the price. Poor pictures.
Steve · 25 April 2026
★★★★★ 5/5
GoogleExcellent experience from start to finish, great communication, reliable support, and a truly helpful team.
Andrzej · 11 October 2025
Agent replied · 9 November 2025
Hi Andrzej, many thanks for taking the time to leave us such a great review, it really is very much appreciated. We hope you will be very happy in your new home. Best wishes.
★★★★★ 1/5
GoogleAgent left property before letting us view. Can be put down to a miscommunication but zero interest in trying to rebook the viewing. I certainly wouldn’t be happy if that was my home they were trying to sell.
Update: the message left asked how the viewing went!
Natalie · 22 September 2024
Agent replied · 22 October 2024
Hi Natalie
We can only apologise for the issue you experienced with the viewing. We did leave a message to re-arrange on Monday. We hope in future to prove to you why we generally achieve 5 Star reviews for our customers.
★★★★★ 5/5
TrustpilotGreat Company
Great Company, helped us all the way. Debbie is brilliant, chased the legal teams in our chain and kept us informed.
Mick · 5 February 2025
★★★★★ 1/5
TrustpilotPlease better dont choose if have got another option
The biggest thing is very poor response to the mails and poor services all over cant give one star even for the performance
Sul · 6 May 2026
★★★★★ 5/5
GoogleI cant really put into words how the team have been , brilliant doesnt cut it!
Special thankyou to Jayne , so helpful , so friendly , i cant thank you enough!
Thankyou for finding me my new home!
Rob · 6 January 2025
Agent replied · 7 January 2025
Hi Robert, many thanks for your wonderful 5 star review we are delighted that you have had such a positive experience with us. We all hope you will be very happy in your new home. All the best.
★★★★★ 5/5
GoogleProfessional, attentive, efficient and great at what they do. Whether it’s a sale of a property or management of a rental, if you want to be looked after turn to Newton Fallowell.
Madara · 7 April 2025
Agent replied · 26 June 2025
Hi Madara, many thanks for your great comments and 5 star review, we really do appreciate it. Best wishes.
★★★★★ 5/5
GoogleWe must thank Simon and his team for helping us through our recent house move. The service and professionalism was superb; their calmness through a stressful process was supportive and comforting. We have no hesitation in reccomending them to anyone contemplating moving house.
Tony · 29 July 2019
Agent replied
Tony, thank you for leaving this detailed feedback about your experience with Newton Fallowell. Really good of you! You really made our day today.
★★★★★ 5/5
GoogleBig thanks to Jayne & Ben for all their help and advice. Really helpful team and easy process. Thanks guys
Zoe · 10 June 2023
Agent replied · 24 June 2023
Hi Zoe! Thank you for your kind words and taking the time to leave this review.
★★★★★ 5/5
GoogleGreat people and very quick to respond to any help you need friendly and very welcoming and give great support and advice threwout
Stacey · 18 July 2025
Agent replied · 1 August 2025
Hi Stacey,
Many thanks for your 5 star review and your lovely comments, it is very much appreciated. Best wishes
★★★★★ 1/5
Googlea very bad experience with this company don’t get involved with them
Par · 1 November 2025
Agent replied · 9 November 2025
Hi, having checked our records it doesn't look like you have registred this feedback with the correct agent I'm afraid, we are the Burton on Trent based franchise. Please feel free to give the office a call on 01283 564657 and we'd be more than happy to assist you in any way we can. Following this we would appreciate it if you could remove this review given that it doesn't sit with us.
★★★★★ 5/5
GoogleI can’t give enough praise to Jane and Ben at Newton Fallowell. Without them myself and my son would not be moving into our dream home. They have gone above and beyond for us and have taken me through the process step by step. Nothing has ever been to much trouble and they have stayed friendly and professional throughout. I will forever be extremely grateful ☺️
Toni · 15 July 2023
Agent replied · 29 July 2023
Thank you for taking the time to leave this review. We really appreciate your kind words.
★★★★★ 5/5
GoogleJayne and Ben have been incredibly helpful with the renting process for a new property. They have helped facilitate a quick move in date, whilst also helping us to build rapport with our new landlord.
Elizabeth · 5 February 2025
Agent replied · 28 February 2025
Thank you so much for your wonderful 5 star review, it really is very much appreciated. Best wishes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
