5/5
GoogleEverything was easy all staff where helpful and polite Phil who I did the viewing with, of the property was brilliant, professional and friendly I'm a very happy with my experience and would recommend Reeds Rain Burnley
Trusted Agent profile · Burnley · Lancashire
Verified
Reeds Rains, Burnley reviews
★★★★★
334 reviews across 2 platforms
20 Manchester Road, Burnley, Lancashire, BB11 1HH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Burnley, Lancashire, at 20 Manchester Road, is rated 4.7 out of 5 across 334 reviews on two platforms, including 327 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
Awards
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service. Kept me informed with weekly updates after viewing and any potential. Good turn around. Professional service and highly recommended!!!
Agent replied · 20 March 2026
Thankyou Kiran we're very pleased to have got it sold for you! 😊x …
5/5
GoogleExceptional customer service provided by the Reeds Rains team, Phil and Elizabeth. Excellent communication and problem solving skills, keeping me informed every step of the way. Also a calming and friendly attitude. I have been a customer for years and consistently receive a top-notch service. Highly recommend!
Agent replied · 13 May 2026
We sincerely thank you for the positive review, and look forward to seeing you again soon! Osun Toke, thank you for sharing your positive experience! Kind Regards Julia Treherne Branch Manager
5/5
GooglePhil such a great guy super helpful and gets everything you need sorted as quickly and professionally as possible! Thank you for everything you helped us with :)
Agent replied · 20 March 2026
Very happy to have helped Adam!!🏡 …
5/5
GoogleReeds Rains Burnley was fantastic in helping me find my place! Phil, my letting agent, was exceptionally informative and made the process smooth. Highly recommend!
Agent replied · 13 May 2026
Thank you Charles for your review 💥 Kindest Regards Julia Treherne Branch Manager …
5/5
GoogleI was looking to move out of my parents home for the first te and reeds rains had helped me every step of the way. From viewing to applying to moving in. Andrea was very helpful and very informative. Andrea never delayed on sending me …
Agent replied · 18 January 2024
Hi Dave, thank you for your excellent feedback, I will pass on your thanks to Andrea. All the best in your new apartment! Kind Regards, Lisa Danylenko , Branch Manager
5/5
GoogleThe lettings manager phil, what a star! he goes above and beyond for me and my little family, could not thank him enough, an absolute perfect guy to do the perfect job! would happily recommend to other people letting with reeds rains
Agent replied · 18 January 2024
⭐ ⭐ ⭐ ⭐ ⭐ STAR performance from Phil our Lettings Manager. We hope you and your family has settled in ready for Christmas 🎄 Thank you for your review Kind Regards Julia Treherne Branch Manager …
5/5
GoogleI have been a tenant of Reeds Rains for 2 years and have never been sorry to be in a property managed by them. Any problems have been resolved easily and quickly, they are very approachable and easy to talk to and manage the property really well.
Agent replied · 13 May 2026
Thank you Sarah for your 5 star review. We do our best to ensure our tenants and landlords have a harmonious experience. We look forward to doing business with you in the future. Kind Regards Julia Treherne Branch Manager.
5/5
GoogleWe have just rented a property via Burnley Branch. I have been renting for many years and reeds rains stand out by far. Lorna was great showing us the property and answered any questions and Andrea kept us informed every step of the way …
Agent replied · 18 January 2024
Hi Karen, Thank you very much for your 5 star review - I will be sure to pass your comments on to Lorna & Dawn. Enjoy your new home! Kind Regards, … More
5/5
GoogleI was so impressed with the lovely team that helped me find the house. I gave five stars but would definitely have given more if I could . Everything was so professional, but very friendly . I would definitely advise anyone looking to find …
Agent replied · 18 January 2024
Hi Diane, thank you for taking the time to leave a 5 star view. I will pass on your comments to Andrea, Kind Regards, Lisa Danylenko Branch Manager
5/5
GooglePhil and the team at Reeds Rains couldn't have been more helpful in helping us secure our new property. They're knowledgeable, diligent and very easy to deal with but, above all, …
Agent replied · 18 January 2024
Thank you Callum for your fantastic review. Kind Regards Julia Treherne Branch Manager
5/5
GoogleI have just recently taken over a rental property with Reeds Rains, i originally rang up about a different property and spoke to Phil, he explained in more detail about the property I was interested in and we came to a agreement it …
5/5
GoogleReally happy with the service we have received from Reeds Rains. The move in process went smoothly and we have good contact from Phil and others in the team. I am looking forward to having a good relationship with the estate agents as tenants.
Agent replied · 13 May 2026
Thank you for your glowing review. We look forward to working closely with you in the future. Regards Julia Treherne Branch Manager.
5/5
GoogleWorking with Dawn to buy my house through Reeds Rains has been frictionless and easy. She was immensely proactive and made sure I was kept up to date at all times; even hurrying me up when required! Thank you Dawn, you were awesome and I can't recommend you highly enough.
Agent replied · 18 January 2024
Dear Phillip, Thank you for your great review, I will pass your comments on to Dawn. All the best in your beautiful new home. Kind Regards, … More
5/5
GoogleWe dealt with Dawn from the outset and found her to be professional, proactive and realistic, she advised us well and was enthusiastic, with lots of ideas and suggestions. Our sale was extremely swift, Dawn kept us informed throughout and was very approachable. We were very impressed with the service and would definitely recommend.
Agent replied · 18 January 2024
Dear Carol, Thank you so much for your five star review, and comments about Dawn, I am really pleased to hear she was able to help you so much! Kind Regards, … More
5/5
GoogleLisa was amazing, she had all the info needed from the start, she really impressed me as other estate agents I had booked for valuations had tried to add charges on for stuff I already had but I didn’t know it (and neither did they) Lisa …
Agent replied · 18 January 2024
Dear Lisa, Thank you for your kind words! We are glad we managed to get you sold so quickly. … More
5/5
GoogleAmazing estate agents. Very helpful and keep in touch whilst going through application. The agent I had Phil was brilliant throughout and made the process easy. Also when moved into property they are still available if any problems and get things dealt with fast! Would definitely recommend
5/5
GoogleReeds Rains were excellent throughout the process. There was a couple of hiccups throughout the transaction but they dealt with everything timely and professionally.
5/5
GoogleAbsolutely lovely, friendly team. Extremely helpful and a very efficient service. Andrea was brilliant, she gave me all the information and support I needed and made the process very clear and straightforward. Extremely friendly and easy to …
Agent replied · 18 January 2024
Hi Em, thank you for your 5 star review! We wish you all the best in your new apartment. Kind Regards, Lisa Danylenko, Branch Manager
5/5
GoogleReeds Rains Burnley was fantastic in helping me find my place! Phil, my letting agent, was exceptionally informative and made the process smooth. Highly recommend!
Agent replied · 18 January 2024
Thank you Charles for your review 💥 Kindest Regards Julia Treherne Branch Manager …
5/5
GoogleHaving just moved into my new home, all I can say is that Phil and the team have been amazing, any little teething problems are dealt with immediately and efficiently. Extremely professional business and, more importantly, they are thoroughly nice people... cheers guys 👍 …
5/5
GoogleThank you for all your help recently with our house sale. The team have been great, especially Lisa who was very thorough and methodical. She was able to help us complete a chain sale involving 3 transactions, all in the midst of a …
Agent replied · 18 January 2024
Hi Zawar, Thank you so much for your positive feedback, we are pleased we managed to see you through to a successful completion! … More
5/5
GoogleFantastic service from Dawn S in selling my rented property. Fast, efficient, response, friendly. A solution for every question and a proactivity that made it all happen. I wish all customer service was this good. Thank you .
Agent replied · 26 October 2024
5 ⭐....Love it! Thanks Helen We sell lots of investor properties, Dawn has amazing relations with investors all over the country. We have people waiting now to purchase with or without a tenant in situ. Thank you for your business Julia Treherne Branch Manager
5/5
GoogleFast and efficient service. Within 24 hours of being instructed, initial contact was made, photos taken within 48 hours of instruction and live on the website 4 hours later. Amazing photos and great customer experience. Highly recommend
Agent replied · 26 October 2024
Thanks Andy for your 5 ⭐review. I am over the moon that your property which was on dual agent has now sold with us so we can assist you with the rest of your journey 💕 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Reeds Rains, Burnley
Has Reeds won any awards?
Yes. In The Trusted Agent 2026 awards: Reeds, Burnley won Trusted Agent; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, St Helens won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent.
