Trusted Agent profile · Burnley, Lancashire
Verified
★★★★★
334 reviews across 2 platforms
20 Manchester Road, Burnley, Lancashire, BB11 1HH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Burnley, Lancashire, at 20 Manchester Road, is rated 4.7 out of 5 across 334 reviews on two platforms, including 327 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
GoogleThe moving process can be very stressful and we were so glad we had Phil guiding us through the process. He was always helpful, professional and took the time to answer any questions we had, thankyou very much!
Hi Keira, Thank you for your kind review and glad Phil was helpful, hope you are happy on your new home
5/5
GoogleWonderful service from the team at the Burnley office... Phil pulled out all the stops for my initial rental and nothing was ever too much trouble. Dawn has dealt with my subsequent purchase and has advised me thoroughly and swiftly throughout. Thanks all round for making a potentially very stressful time a lot easier. Highly Recommended!
💙Love this😊We are very glad to have got you into you're new home! …
5/5
GoogleBeing new to renting i was unsure of the process. The whole process was made straight forward and stress free by my agent Phil and the team at Reeds Rains. Outstanding service and support
Thanks Gemma! You definitely came to the right place. Phil sends his regards 🎊 Julia Treherne Branch Manager. …
5/5
GoogleDawn has been really helpful for us throughout the buying process. She is friendly and approachable if we needed to contact her and was always quick to respond to any queries.
Angela Mckeown, thank you for sharing your positive experience! Kind Regards Julia Treherne Branch Manager
5/5
GoogleHaving had my property on the market for several months without selling and poor communication from the current agent I enlisted Reeds Rains instead to sell. Julia came out and advised what she would do differently. My property sold in 3 weeks and the communication especially from Dawn and Elizabeth was second to none. I was updated all throughout the process. I would advise anyone wanting to sell their home to use Reeds Rains. I will definitely use them again.
5/5
GoogleElizabeth was lovely to work with, answered all questions and if she was unsure she would find out and report back super quick. Thanks for making it so easy for us :)
I can tell you Lizzy was super excited about this fantastic review. Thank you for taking your time to post this and acknowledge her great service at the Burnley branch. Kind Regards Julia Treherne Branch Manager
5/5
GoogleHaving had my property on the market for several months without selling and poor communication from the current agent I enlisted Reeds Rains instead to sell. Julia came out and advised what she would do differently. My property sold in 3 weeks and the communication especially from Dawn and Elizabeth was second to none. I was updated all throughout the process. I would advise anyone wanting to sell their home to use Reeds Rains. I will definitely use them again.
5/5
GoogleA great team down at reeds rains that are really good to communicate with and help where it’s needed. Specifically Phil Simpson who since my break up after living in one of the houses through himself has been nothing short of amazing, extremely helpful and constant flows of updates which is what you need to hear, great people. thank you
Happy to have helped Luke, Thankyou very much for the review- best wishes!
5/5
GoogleNothing was ever an issue, no question was to silly, Dawn made the whole process an absolute delight from start to finish. Thank you Dawn!!
Thank you for your Brilliant Review Sam! We wish you all the luck in the future!😊💙 …
5/5
GoogleReeds Rains gave me all the help and support I needed from the beginning of the Mortgage to the completion. They are happy to continue to support me through my settling down into my new home. I am happy to recommend Reed Rains to anyone wanting to climb the property ladder.
Thank you for your review Pat ⭐ ⭐ ⭐ ⭐ ⭐We hope you love your new home and have settled in nicely. Kindest Regards Julia Treherne Branch Manager
5/5
GoogleWhen I was urgently needing a new home before Christmas I had the absolute pleasure of liaising with Phil Simpson at Reed rains estate agents in Burnley. I must say what an absolute gentleman Phil is and how professional and driven he was …
WOW Jennifer that's an incredible statement. We 💗 your review as much as we hope you 💗 your new home. Kindest Regards Julia Treherne Branch Manager …
5/5
GoogleGreat experience with Reeds Rains. Dawn assisted me throughout the process and was excellent to work with. She was professional, communicated clearly, and kept me updated every step of the way. Highly recommend!
Hi Stefhan, Thanks for your great review!😊 …
5/5
GoogleGood service and experience with burnley branch. Thanks Phil.
Thankyou for your review!!😁 …
5/5
GoogleSince putting my house up for sale i decided to go with Reeds Rains in Burnley and couldnt have been more happier. They have been fantastic and Dawn has been absolutley brilliant in keeping me upto date and professional as well sorting …
⭐ ⭐ ⭐ ⭐ ⭐Thank you for choosing us 💗 Communication is the key to a harmonious transaction 💗 Please recommend us, especially Dawn to your friends and family. We wish you a Happy Christmas and a Merry New Year 🔆 Kind Regards Julia Treherne Branch Manager …
5/5
GoogleElizabeth was really helpful in chasing solicitors to get the sale completed
Thankyou for your review Becki! Very Very pleased to have got it through for you all😊Wish you all the best for the future!💙 …
5/5
GoogleAfter searching for a rental property, Reeds Rains were very helpful in helping me secure my first home. There were a few glitches along the way but Phil was on the other end of the phone chasing things up and he made sure things were tied up, signed and keys handed over on the date he promised. Highly recommend!
5/5
GoogleA very smooth & professional service from start to finish. Phil was extremely knowledgeable & a tenant was found for our property very quickly. Thank you ☺️
Thank you for your review. We were surprised your first agent took so long with no result. Your home is beautiful. We are pleased to help and get the result you needed in a swift manner. We look forward to helping you in the near and present future. Kind Regards Julia Treherne Branch Manager.
5/5
GoogleI have used Reeds Rains as my letting agents for several years and feel they provide a very professional service and I have no complaints. Dawn is cheerful and efficient answering the phone and Phil Simpson is very pleasant, helpful and quickly deals with any queries I may have.
Thank you Sandra for taking time to write this lovely review. Much appreciated Julia Treherne Branch Manager
5/5
GoogleExcellent service from Dawn and Harriet. My property sold super-quickly at close to asking price. The whole process was seamless and easy. Thank you Reeds Rains.
Thank you Joanna, glad we got you the right buyer is speedy time. Dawn Branch Manager
5/5
GoogleGreat service from all staff at Reeds Rains, Burnley. Special thanks to Julia for a good valuation on my property and Phil for providing great support and advice when helping me to rent out a property. As a landlord the whole process was …
5/5
GoogleI have just sold my house through Reeds Rain in Burnley and have been absolutely delighted with their service. Dawn has been brilliant - professional, friendly, helpful and always on hand for quick answers to queries and support. The photos …
I love this review! Dawn is our No.1 Sales guru 🔥 Reviews like this just cement that fact! Thank you for giving us the opportunity to showcase our incredible results for you. Kindest Regards Julia Treherne Branch Manager …
5/5
GoogleThe Burnley branch of Reeds Rains has been managing my investment property for over three years, and throughout that time, the service from the team, and from Phil Simpson and Dawn Stuttard in particular, has been exemplary. I was …
***INCREDIBLE REVIEW*** Thank you for providing an example of our service. It is very kind of you to let other people know how happy you are with Reeds Rains. We hope to have many more successful years of managing your property. Kindest Regards Julia Treherne Branch Manager 💗 …
5/5
GoogleI've recently been a costumer of Reeds Rains. I can highly recommend them, as all the process with them went smoothly, no problem with communication and always quick to respond.
Thankyou for your great review Ewelina!😊 …
5/5
GooglePhil Simpson was excellent and helping me rent out my property and was always available to contact and made everything clear, would definitely recommend
Thank you Zoe for your review. Please contact us again should you need our services in the future. Regards Julia Treherne Branch Manager.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, Burnley won Trusted Agent; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, St Helens won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent.
