Trusted Agent profile Β· Burnley Β· Lancashire
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334 reviews across 2 platforms
20 Manchester Road, Burnley, Lancashire, BB11 1HH
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Burnley, Lancashire, at 20 Manchester Road, is rated 4.7 out of 5 across 334 reviews on two platforms, including 327 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Reeds won in 2026.
The Trusted Agent 2026 results for Reeds, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
5/5
FacebookWe were first time buyers and had not got a clue where to start with the whole process. All staff are really knowledgeable and supported us through the whole process. Dawn was the main agent we dealt and was helpful and even chased our solicitor when they needed a push to speed things up. Would definitely recommend.
5/5
GoogleDue to living over 300 miles North I was unable to self manage my rental property in Padiham. I had gone initially with another property manager in Burnley but they were seriously lacking in keeping me informed and didn't return my calls β¦
Thank you for this incredible review! We have everything in place to ensure a seamless management of your property. We are here to take any worry or stress away and provide you with our 5 βclass service. If you need anything you know where we are π Kind Regards Julia Treherne Branch Manager π β¦
5/5
GoogleFrom the initial house valuation appointment up to completion, we have been impressed by the service from Reeds Rains in Burnley. The team are polite, helpful and were extremely supportive when things got stressful!
5/5
GoogleDawn was very supportive through out the long process. Thank you
5/5
GoogleWe dealt with Andrea at Reeds Rains, Burnley. She has been brilliant all the way through and kept us up to date. We canβt thank you enough. Keep up the good work! π β¦
Hi Paul, Thanks for your positive feedback, we look forward to having you as a tenant, Kind Regards, β¦ More
5/5
GoogleAs a landlord I have used Reeds Rains to let and to manage my properties. For many years they have given an excellent, professional and efficient service. They have an extensive network, well trained and committed staff, and an in depth β¦
Thank you David for your glowing review . We have a lot of experience here between us all, we are glad we can put this experience to good use. Kindest Regards Julia Treherne Branch Manager π β¦
5/5
GoogleThe staff at Reeds Rain have all been professional, efficient and very friendly. Julia who came to the house was friendly and informative while carrying out all necessary checks and measurements. Julia new which type of market to put the β¦
Thank you Kay for your kind review. You chaps made it easy for us with the quality of the renovation π I hope Ashley treats you this Christmas, you deserve it πΉ Wishing you a relaxing Christmas and a π· New Year. Kind Regards Julia Treherne Branch Manager β¦
5/5
GoogleDawn did a fantastic job selling our flat. She is focused, direct and delivered what she promised at the start of the process. Thankyou.
Thank you For your five star review. We are pleased to know you have had an incredible service form Dawn. Kind Regards Julia Treherne Branch Manager.
5/5
GoogleAbsolutely great staff! I'd like to personally thank Dawn and Shahid for their support and guidance. Everything was done professionally with no hassle. Any issues that arose were dealt with promptly within the hour. These guys are fantastic. Thanks again for your service. You have made me a very happy man
5/5
GoogleExceptional service from a friendly team. Big thanks to Dawn who gave some great advice during the sale of one of our properties. Not a simple process, but very happy with the result - and so glad we chose them against the other agents we considered.
5/5
GoogleReeds Rains recently helped me to rent an apartment in Burnley and this went seamlessly without any huddles. Phil Simpson an impeccable professional has been an amazing all through this process, with timely update about the house as β¦
**WHAT A FANTASTIC REVIEW** Thank you for being such a wonderful customer. We hope you have settled into your new home. Kind Regards Julia Treherne Branch Manager π β¦
5/5
GoogleI was shown around a property today with Phil,very informative,answered all my questions.Happy with the property and the rental price too.Well done Phil.
Thank you Lynne for your review, much appreciated. Kind Regards Julia Treherne Branch Manager.
5/5
GoogleReeds Rains recently took over the management of my property. Phil, the letting agent, is a consummate professional. He made sure that my property was fully compliant with all laws and regulations. He recommended, and arranged, inspections β¦
I π this review. This sums Phil up perfectly. He is professional and up to date with the latest laws and regulations. Please recommend us to your friends and family. Kind Regards Julia Treherne Branch Manager π β¦
5/5
GoogleThank you everyone at Reeds Rains you have been so helpful in purchasing my new home.
You are VERY welcome! ο»Ώπο»ΏWishing you the best in your new home! β¦
5/5
GoogleI would highly recommend reeds rains to any tenant! The customer service was amazing, all staff, especially Sarah were brilliant, helpful and Always there to help! They gave me 110% attention! Excellent company very happy tenant!
Dear Victoria, thank you for your 5 star review, we are always happy to have such positive feedback from our tenants. Kind Regards, β¦ More
5/5
GoogleCanβt fault Phil and the rental team for their efforts in finding me a property, would recommend Reeds Rains to anyone.
Thanks Alan, we are so pleased we found you your perfect home and happy you have settled in so quickly. Kind Regards Julia Treherne Branch Manager
4/5
GoogleWe were always kept informed about the progress of our sale. Lisa and Dawn were very helpful with all our enquiries.
Hi Mr & Mrs Karmali, thank you very much for your positive review. We wish you all the best with your relocation. Kind Regards, β¦ More
5/5
GoogleReeds Rains Staff at the Burnley Branch was Excellant with there Customer Service and Customer Care after service. Highly recommended .
Hi Irene, thank you very much for your five star review. Kind Regards, Lisa Danylenko Branch Manager
5/5
GoogleRecently sold a property via Reeds Rains from start to finish excellent communication. Julia was amazing had everything arranged for me and the house was up for sale in no time. Dawn was also amazing at keeping me notified of any updates. Highly recommended would definitely use again. I appreciate you guys β€οΈ
5/5
Googlevery impressed from start to finish Julia and dawn made everything easy dawn excellent communication all way through.michael and susan
Thank you for the super review. What lovely customers, thank you for trusting us with your stunning property. We hope you are now settling in nicely in your new home. Kind Regards Julia Treherne Branch Manager.
5/5
GoogleRecently rented a property from Reeds Rains Burnley was handled by the lovely Andrea & Lorna 10/10 would reccomend fantastic service throughout the process.
Hi Harry, Thank you very much for your 5 star review, we wish you all the best in your beautiful new home. Kind Regards, Lisa Danylenko, Branch Manager.
5/5
GoogleWe're currently renting through Reeds Rains and they have been excellent and Dawn has been superb in making sure the tenancy proceeded without a hitch! Highly recommend
Dear Georgie, Thank you for your review especially on your positive experience with Dawn, I'll β¦ More
5/5
GoogleMollie was amazing at helping us to sell my sisters house, keeping us all updated at every point and answering any questions we had. Amazing service by Reeds Rains and Mollie.
Dear Megan Thank you for your 5 star review , we are grateful you took the time to let us know about the service you received. β¦ More
5/5
GoogleI would highly recommend Reeds Rain! With being a first time buyer, they were so helpful with any question we needed answering! Thank you to Young Rachel and the rest of the team
Dear Natasha, We love helping our first time buyers, thank you for taking the time to leave us a 5 star review. All the best in your first home, β¦ More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Reeds, Burnley won Trusted Agent; Reeds, Macclesfield won Platinum; Reeds, Grimsby won Gold; Reeds, St Helens won Gold; Reeds, Chester Le Street won Gold; Reeds, Clevedon won Gold; Reeds, Salford won Gold; Reeds, York won Trusted Agent.
