5/5
GoogleGreat service from the rental department at Keenan’s deborah has been great to work with very professional thanks
Trusted Agent profile · Burnley
Keenans Estate Agents Burnley reviews
★★★★★
922 reviews across 2 platforms
21 Manchester Road, Burnley, BB11 1HG
Part of Keenans, see every office.
Keenans Estate Agents's office in Burnley, at 21 Manchester Road, is rated 4.3 out of 5 across 922 reviews on two platforms, including 413 Google reviews rated 4.3.
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Reviews
Every review we hold for the Burnley office, from every platform, shown as written. First names only.
Google4/5
TrustpilotBurnley Keenans - Excellent for Letting
Keenans have been consistently good performers as letting agents and property managers. I've had very few issues; my property and tenant are well managed, and their processes are relatively stress free. I've recently been working with Joe W on contract renewal. He’s been very efficient and professional.Only room for improvement is updates and follow up. Keenans are excellent at informing you when issues occur and assisting in finding a solution, but sometimes it can take a prompt to find out if there has been progress or if works have been completed. However, when asked, I’ve always had a quick and professional response.
5/5
GoogleProfessional and friendly, always enjoy my phone calls with Lucie - The regular check in calls reassure me that the properties are being managed correctly.
5/5
TrustpilotHouse purchase
I just bought a house with Keenan’s And the process was a lot quicker than I thought it would’ve been compared to when I sold my previous house. Emily and the team dealt with everything well and always kept me up to date with what was going on. Thank you!
5/5
TrustpilotFaye Broadley was a great help during…
Faye Broadley was a great help during my house sale. An up & down process for other reasons, but she was always there to help, advise and to inform, in such a pleasant manner to make you smile. If you have Faye as your contact, you will be looked after.
5/5
GoogleOur estate agent Andrew was very helpful with our viewing. He provided all information we needed before we needed to ask, he was very polite and friendly.
5/5
TrustpilotThankyou Callum!
It has been a very stressful time trying to find a place as quick as possible and it was all made possible by Callum from Keenan’s, he was so very helpful and I could tell he was trying everything he could to help us out to the best of his ability and now everything has been sorted and I couldn’t be happier. He was polite and very patient with us even though we called him 3 times a day every day ahah. Thankyou Callum!
5/5
TrustpilotLovely friendly estate agents
We first met Simon who valued our propertyHe was really enthusiastic and we were confident he would get us the price he valued it at. We were assigned Abi. She is really nice, a great communicator and has kept us up to date with what’s happening Although we haven’t sold our property as yet, I’m quietly confident we have picked the best estate agent Fingers crossed for an impending sale
1/5
GoogleExtremely poor service and very disappointed. I booked a viewing 1 week in advance as i was travelling from West Yorkshire to Burnley to view a property. Even got a call in the morning of the viewing to check i was still attending, which i was. Once i got to the viewing on time with the estate agent, we were told we couldn't enter the property due to the tenant not being aware that a booking was in place? The estate agent didn't try to resolve the issue at all and basically shrugged his shoulders. The whole thing must have lasted about 3 mins and then it was we can't do anything for you.... bye. I had driven a 2 hour round trip to be told this. They knew i was coming all the way from West Yorkshire. Shocking, to say the least! AVOID AT ALL COST!
5/5
GoogleAndrew has shown me round a few properties with Keenan’s. I cannot thank him enough! Always knowledgable of the properties, does his job with a smile and very professional! Thank you very much for all your help Andrew! It’s been a pleasure.
Agent replied · 20 January 2024
Emily the pleasure is all ours , we are glad to be of assistance with your house search
5/5
TrustpilotVery professional service
I have had the unfortunate experience of an error with my rental payment which meant not being able to uphold an agreement on time. I spoke to Liam Jones and he dealt with my issue very quickly and professionally. I will be happy to deal with him again.
1/5
GoogleAn absolute nightmare. DO NOT USE. Ongoing issues for 6 months + For your own sanity… use an alternative service. *As a tenant in a private rented property, your tenancy agreement (which should be co-signed by you and your landlord before you move in) provides you with several rights: The right to live in a property that's safe and in a good state of repair*
1/5
GoogleTwice I’ve dealt with Keenans, and twice I’ve been left feeling annoyed and angry with them. I viewed a rental a couples of years ago and when I mentioned it needed some decorating (as there were even grey marks on the wall around where the headboards had been) the agent laughed and said no it’s up to a high standard. So I just left. Now I’m looking at buying, I tried to arrange a viewing and a girl just rang and said it’s provisional sold I’m afraid, that’s it, no what are your circumstances? What are you looking for? Just bye.
5/5
GoogleThroughout what ended up being a challenging sale Madison remained pleasant, precise and professional. She kept me up to date and well informed throughout. …
5/5
TrustpilotBrilliant service from keenans
Brilliant service from keenans. We used the swinton branch and had no problems them. Special thanks to Liam of the Blackburn office. Always ringing with/for updates and generally a big help throughout the sale. Would highly recommend to anyone wanting a quick easy sale. Many thanks! Matt
5/5
TrustpilotA professional Company
I found Keenan's to be very professional from the outset. The quality of the photographs online was excellent and James did a good job of the escorted viewings. Aaron and Nicole liaised with me with feedback after every viewing, and after any conversations with the purchaser and solicitors. They also phoned me on a weekly basis so I always felt that I was kept in the loop. I can highly recommend them and would definitely use them again.
5/5
GoogleThe process was straightforward and easy, and the team provided a lot of help.
5/5
TrustpilotCouldn’t recommend Keenans enough
Couldn’t recommend Keenans enough. The sale of my property was smooth and efficient, and very professional. The Photographer Lacie was more than professional. I was having renovations on my rear patio at the time, but she still manages to get the right angles. Couldn’t recommend anybody else.
1/5
TrustpilotLacks Professionalism.
As per previous review sent emails to Keenan’s Burnley and on many occasions did not get replies. Look elsewhere if you need an Estate Agent in the area.
5/5
TrustpilotFrom start to finish - great job!
From start to finish, Keenans were great. My sale fell through twice and Keenans helped get it back on track within a few days each time and get new offers in! Their responsiveness was great as well. I would definitely recommend Keenan's services.
5/5
GoogleVery professional, organised and kind agents. Will do above and beyond to help you find a home.
5/5
TrustpilotHouse Purchase
Keenan's have been brilliant throughout the whole house buying process. Chloe was a star, she kept me thoroughly updated and let me know of any issues straight away. Chloe also helped us with negotiations with the vendor. We had a great experience. Highly recommended.
5/5
TrustpilotEfficient and Friendly Service .
Thanks to Sam ( Ribble Valley ) and the Keenans team for organising the sale of our parents property . Placed on the market and had 9 offers within 5 days all above asking price . Would recommend and use again when the need arises .
5/5
TrustpilotChloe is very professional in her…
Chloe is very professional in her active role , she knows her stuff and she goes above and beyond to help myself , I feel very safe and very happy to deal with such a professional young lady , thank you Chloe for everything T cooper
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Keenans Estate Agents Burnley hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Burnley.
