Keenans Estate Agents Burnley reviews

★★★★★ 5/5

Google

Jack provided us with a highly professional and comprehensive valuation of our property. He spent time talking us through how we could increase the value and saleability of the house. He took the time to thoroughly research similar properties on the market in the area in order to provide us with a realistic and achievable sale price. His warm and engaging manner and non-pressurised approach meant that we quickly built a good rapport with him. We look forward to working with him in the future.

Lee · 26 May 2024

★★★★★ 5/5

Google

Great experience from start to finish with Keenans. Very attentive & supportive throughout our house sale, would recommend 100%. Molly, our Sales Progressor, worked particularly hard alongside us on our journey. Thank you 🙂 …

Deborah · 13 December 2025

★★★★★ 5/5

Google

Molly at Keenans was very good at keeping in contact and answering our queries throughout our purchase. The transaction was a smooth one, and we felt that we had good communication throughout. Definitely recommend.

Tracey · 13 December 2025

★★★★★ 5/5

Google

Wow! The whole team at Keenans Estate Agents go above and beyond! My family have recently marketed two houses for sale through these guys and both sold extremely quickly. In fact, on one of the properties we accepted an offer within 24 hours from listing. Unreal! My daughter's house also sold quickly, taking around two weeks from listing to offer accepted. All the staff at Keenans are very friendly and professional, and always keep us in the loop at every stage of the process, thus taking the pressure of selling a house away from us. We would highly recommend Keenans to anyone looking to employ the services of a truly great estate agent.

Andrew · 26 April 2024

★★★★★ 5/5

Trustpilot

Customer service above and beyond

I recently bought and sold properties using Keenans. Liam in Keenans, Clitheroe went above and beyond providing a very positive experience. Liam provided excellent customer service keeping me up to date throughout the process. He was professional and empathetic, understanding my need to complete as soon as possible. Thanks Liam,Kind regards Julie

Julie · 10 November 2022

★★★★★ 5/5

Trustpilot

Property Management Service

I have recently acquired the services of Keenan's Estate Agents to manage a property for me. Although it is early days, they have swiftly completed a full report and given tremendous feedback on the property with detailed photos. They are punctual, swift at dealing with issues and they call you back!!! Nothing seems to be a problem to them and I feel as if I am in good hands. Thank you especially to both Callum and Simon, who have restored my faith in letting/management agents in Bury!

Dawn · 19 April 2024

★★★★★ 5/5

Trustpilot

Great support from start to finish

Great support from start to finish. Louis and Jack offered brilliant support throughout, and were on hand to answer any questions I had during the process of sale and purchase.The quick reactions to a sale fall-through from Jack and Louis was much appreciated, and they had my house straight back on the market, and sold again within 4 days.

James · 12 November 2021

★★★★★ 5/5

Google

Lewis and the team handled a recent purchase I made and I was very satisfied with the the level of service that I received from them. I would not hesitate to recommend Keenan's to anyone and expecially Lewis for keeping me updated throughout the whole process. A+

Richard · 26 March 2023

★★★★★ 5/5

Trustpilot

Very good service from all the people…

Very good service from all the people from Keenan's we dealt with. Emily Bradley was a particular star, and her persistence and professionalism helped to ensure the progress of our purchase. Her communication skills kept us up to speed at all times. We are now very happy in our new home thanks to her and the Keenan's team

John · 15 December 2021

★★★★★ 5/5

Google

Excellent service, by far the best estate agents in Burnley & Pendle area. Very responsive, helpful and professional. Especially Jack Truelove & Joe Worthington they have been amazing to work with. Thank you for everything

Yusaf · 30 January 2024

★★★★★ 5/5

Trustpilot

Excellent service

Excellent service, by far the best estate agents in Burnley & Pendle area. Very responsive, helpful and professional. Especially Jack Truelove & Joe Worthington they have been amazing to work with. Thank you for everything

Yusaf · 29 January 2024

★★★★★ 5/5

Trustpilot

Very pleased with the whole process of…

Very pleased with the whole process of selling my property with Keenan’s, I couldn’t have done it without all their help, big thank you to Lewis, who kept me up to date with all the developments, and was a big help chasing the solicitors, which ensured my sale completed.I would highly recommend Keenan’s.

Miss · 8 August 2022

★★★★★ 5/5

Trustpilot

5 star service from start to end of tenancy

Thank you Katie Hayden, Alex, and everyone in the Burnley team for making our experience of renting a really positive one. From start to end of tenancy, our queries were answered straightaway, our admin./payments done smoothly and fairly but most of of all, your attention to customer care is 100%. Thank you so much!

Ruth · 20 June 2022

★★★★★ 5/5

Trustpilot

The Best Estate Agents!!!!!!

I Have been working in the Property Industry for over 15 Years and can definitely confirm, that if you wanting to Sell your Property, and Achieve the Best price!!!!!!! Then Keenans are the KING of Estate Agents, they have the most experienced and friendly staff Especially Emma Doolan!! Try them once, and you'll be giving more to sell.....

Michael · 10 November 2021

★★★★★ 5/5

Google

Thanks to all at Keenan’s for guiding me through the process of getting my house on the market, arranging viewings and keeping me updated with progress of the sale. You have all been very helpful throughout.

Jay · 6 November 2025

★★★★★ 1/5

Trustpilot

Avoid if you can!

What a dreadful estate agency! Unfortunately for me the house I bought was being marketed by the Accrington branch so was stuck with them. In the beginning of my purchase was sent a little video from Kieran who told me he was looking after my sale ... and that was the last I heard from him! Emails and texts were ignored by him, and only answered the phone once (but he didn't pass on the information). Got a few letters from them early on but these were a couple of weeks out of date and so were misleading if you took them at face value.Moving on, when the sale dragged in the middle due to solicitors dragging their feet (both sides), so I finally started to hear from them again. Nasty phone calls from rude staff being demanding. There's one nice lady (Kayleigh?) there but that's about it. They also got into a row with my solicitor as they lied to the vendor about me, and said it was because of what the solicitor said (I saw the emails between them, Keenan's make it up as they go along). The vendor lost confidence and put the house back on the market, which they didn't need to do!Fortunately despite Keenan's best efforts I did buy the house. It did take them the best part of two months to take their sign off my property though!So if you want a agency that will turn up to viewings without the keys to get in (true story), will tell you a property is vacant when it isn't (also true story), not send you info on a property (still waiting...) and just plain not turn up for viewings (also true!) - and this is all before you buy with them - then this is the agency for you.

Emma · 2 July 2020

★★★★★ 5/5

Trustpilot

Great from start to finish

Chloe was fantastic from the very beginning. Knowledgeable, approachable and honest. Great service and would highly recommend. Kirsty from lettings was also fantastic and initially referred me to the sales department. I wouldn't hesitate to recommend both departments.

Kelly · 8 November 2023

★★★★★ 1/5

Trustpilot

False promises

False promises for the sale of our property with similar properties selling within days of going on the market and we had no viewings. Use another estate agent or do it yourself is my advice.

Kiaboo · 11 November 2025

★★★★★ 1/5

Trustpilot

I would avoid even getting them to value your home

Totally unhinged behaviour from estate agent. who will remain unnamed. We made the mistake of getting Keenans to value our home. Not only did they greatly undervalue it, when we declined their services, the young man who valued our house turned up, on our doorstep at 9 am the next morning demanding an explanation. (His expectations were managed during his valuation. I had told him we had three others in mind).That morning, my husband answered the door, the agent in question didn't introduce himself, but asked if i was there. As I had managed the valuation my husband didn't know who he was. To make matters worse, when my husband told the agent that he was going to go in the house and ask me, the agent tried to step into the house, uninvited.... Causing my husband to put his hand out to stop him from entering our home. I declined to speak with the young man, so my husband dealt with him. The agent grilled him on why we didn't pick Keenans and who we had gone with instead -- poo-pooing our choice.For context we ended up selling our home for £40k more than Keenans valued it for, it sold within three weeks of being on the market. And we sold it for free on an online portal.

Jay · 1 March 2024

★★★★★ 5/5

Trustpilot

Lewis its been an honour

Lewis has been an honour to work with. He is professional, kind and friendly. He has been with us every step of the way and went the extra mile more than once. Thank you so much for all your hard work. It was a pleasure. Lisa & Rich. Take care and keep making your customers happy :)

ReignTree · 12 November 2021

★★★★★ 5/5

Trustpilot

Contacted keenans regarding me looking…

Contacted keenans regarding me looking to put my house up for sale and spoke to Chloe brierley, regarding all this she was absolutely fantastic and arranged everything for me and made me feel at ease with everything and she also pointed me in the right directions of other support to help me. Absolutely fantastic service! Thank you

Natalie · 10 November 2021

★★★★★ 1/5

Google

They are so unprofessional. I booked viewing with them. They made me travel 6 hours round trip from Birmingham to Burnley. They cancelled the booking 15 minutes before the scheduled time.

Junaid · 13 December 2025

★★★★★ 5/5

Trustpilot

Exceptional service

Prompt, professional, friendly and an excellent communicator- Terri Eccles is truly an asset to Keenan’s. She not only aligned the right clients to view our property but also managed to provide timely feedback so we could clarify any queries from potential buyers. I strongly recommend Keenan’s agency and especially Terri to manage your property sale.

S · 9 February 2022

★★★★★ 5/5

Trustpilot

Keenans Estate agents

Big shout out for Molly McNamara in the sales progression department of Keenans Estate agents, she did an amazing job with keeping us informed of the movement of the sale of our property.

Peter · 19 November 2025