Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFrom my very first interaction, Wendy the lettings manager has been very professional in all communications with me, resulting in a very smooth agreement of tenancy and then the move-in to my apartment. I reported a couple of minor snags after I moved in and again Wendy has been extremely helpful in getting them resolved. Highly recommend the team at Frosts.
Graham · 17 November 2020
Agent replied
Hi Graham,
Many thanks for taking the time to write this 5* review for Wendy from our Burnham team.
We are delighted to read that Wendy has been professional and proactive in all communications, and she also efficiently resolved the minor snags you encountered when you moved in.
We will pass your comments on to Wendy and to our senior management team
★★★★★ 5/5
GoogleI have just completed on the sale of my property, David has been handling it and I have only good things to say, he has always been on the other end of the phone and quick to respond to queries, anyone who is selling a property I would …
Bang · 4 October 2022
Agent replied
Thank you so much for your 5 star review for both our Sales and Lettings Teams at Burnham. We're so pleased to hear that you have only good things to say about them and that you would highly recommend them. We will pass your comments on to … More
★★★★★ 5/5
GoogleGill and David were fabulous- they provided a friendly and efficient service. Helpful and supportive at every stage of my house sale. I would definitely recommend them.
Gaynor · 13 May 2024
Agent replied · 2 August 2023
Hi Gaynor - Thank you so much for your fabulous 5 star review for our Burnham Sales team. It was great to read that you received friendly, efficient service and that you would definitely recommend them. We will pass your comments on to … More
★★★★★ 1/5
TrustpilotAVOID WHIST POOJA IS THERE!
Was renting a property from frost for just over a year. Spent so much money decorating it as the agency told us it is available for "Long term renting". I stayed within the contact and made sure my house was well kept. I welcomed my first born into the apartment and put so much effort into decorating it for my baby.
Pooja then decided to come and do the half year inventory check and all of a sudden raised so many complaints which were all false. I debunked all her false accusations on email showing our first 2 inventory checks as evidence. She also mentioned about mould being on the wall as our fault when the old tenants and building maintenance man both already mentioned the apartments have mould issues. We had already raised concerns to the agents months before about this and we were completely ignored. Pooja didn't like that I spoke out and so she sent us an eviction letter. We called her to ask why she is evicting us and she rudely said I should want to leave the property anyway due to mould as I have a newborn (Indirectly questioning my care for my child). A few days later she sent us an emailing saying she is 'Glad' to inform us of our eviction date.
This is all clearly discrimination against me and my partner. I can see there are other reviews about her. I hope frost take action and do something about her. She should not be in such a sensitive role as she clearly lacks professionalism and doesn't know how to speak.
Please don't rent from this agency whilst Pooja is working there .I know other people losing their homes because of her too. Although she is just one person she's clearly putting a lot of people in detriment and I would hate for that to be you too.
Khan · 7 November 2022
★★★★★ 5/5
GoogleWe are extremely impressed with 'Frost partnership - Burnham' team and their responsiveness throughout the entire process. They were always available to answer our questions and kept us informed about every step of the way. …
Ishita · 14 October 2025
Agent replied · 16 July 2025
What a fabulous review! Many thanks for writing this 5 star Google review for our Burnham team. It was great to hear that their attention to detail and guidance were top notch and that they helped you to secure a home of your choice. We … More
★★★★★ 1/5
GoogleAbsolutely awful experience. The letting agency completely ignored our requests throughout the tenancy. The landlord refused to repair anything, and we were forced to live with a cracked window during freezing winter nights. The apartment …
Moonlight · 14 October 2025
Agent replied · 17 October 2025
We take all feedback seriously and we would like to look into this further. However, we do not have your full name/contact details and are unable to connect you to a tenancy through our Burnham office. We would be grateful if you could … More
★★★★★ 5/5
GoogleWe have been dealing with Frost since Jul / Aug 18 when we moved into the rented property in Blumfield Crescent, Burnham.
Very professional to deal with and always willing to help and assist. I would recommend Frost Burnham to any prospective renters
Maxwell · 31 July 2025
Agent replied · 1 August 2025
Thank you so much for taking the time and trouble to write this fantastic 5* Google review for our Burnham lettings team. We are really pleased to hear that the team were very professional, always willing to help and that you would … More
★★★★★ 5/5
GoogleI just want to Thank Wendy Taylor at Frost of Burnham who went above and beyond with her care and professionalism , she truly is amazing and works with her heart and soul , also her customer care is outstanding which is hard to find these …
Ronnie · 4 October 2022
Agent replied · 14 June 2024
Thank you. That's fantastic to read; we're so pleased the Burnham Lettings team provided you with a great experience throughout, especially Wendy Taylor. We will pass your comments on to them and to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleMegan was fantastic. Helped me throughout the purchase process, empathised when things were difficult and celebrated success when it all went through. Couldn't recommend enough.
Caitlin · 10 May 2024
Agent replied · 24 March 2024
Thank you so much for writing this 5 star review for Megan from our Burnham Residential Sales Team. It was a pleasure to read that Megan was fantastic helping you throughout the purchase and that you celebrated your success when it all went … More
★★★★★ 5/5
GoogleMy experiences of working with David , Gill and the whole team at Frost in Burnham from beginning to end was excellent.
David and his team arranged and carried out viewing days, qualified prospectus …
Anil · 4 October 2023
Agent replied · 14 June 2024
Thank you so much for taking the time to write this 5* review for our Burnham Sales team. We are delighted to hear that the service was excellent, and that you would sincerely recommend the team at Frost. We will pass your comments on to … More
★★★★★ 5/5
GoogleAmazing service from Wendy in Burnham with helping us find a property - polite , pleasant and nothing was never too much trouble when contacting Wendy - thank you very much for all your help
Jez · 4 October 2025
Agent replied · 6 October 2025
Hi Jeremy - Many thanks for this fantastic 5* review for Wendy from our Burnham Lettings team. We are delighted to hear that you received amazing service from Wendy and nothing was ever too much trouble. We will pass your comments on to her … More
★★★★★ 5/5
GoogleAfter having a disastrous experience looking at other flats in the area, Wendy was such a breath of fresh air. She knew the neighbourhood and could answer all our questions about the flat, landlords etc. She helped us find the right flat for us and we were moved in within about a month. I could not reccomend her and Frostweb more highly!
Megan · 30 July 2019
Agent replied
Hi Megan
Many thanks for taking the time to post this super 5* review for Wendy in our Burnham branch. We're delighted to read that she provided you with such in-depth knowledge of the local area and the property rental process. We will pass your comments on to both Wendy and our senior management team.
Wishing you every happiness in your new home.
Best wishes to you from all at The Frost Partnership Estate Agents http://www.frostweb.co.uk
★★★★★ 5/5
GoogleEmma and Raphael are very professional, supportive and always available. We had an amazing experience with their agency. From start to the end, they ensured that everything is handled meticulously. Whenever we faced any problems, they …
Vaibhav · 11 September 2025
Agent replied · 11 September 2026
Thank you for the review. You have been a pleasure to work with we wish you health and happiness in your new home.
★★★★★ 5/5
GoogleI've been a landlord for several years now and would like to recommend Wendy as a very reliable and efficient Lettings Manager for the company. She vets tenants and listens to your needs and manages to get the right people in for me every …
Neva · 4 October 2022
Agent replied
Thank you so much for your 5 star review for Wendy from our Burnham Lettings office. We are really pleased to hear that she listens to your needs and manages to get the right people in for you every time. We will pass your comments on to … More
★★★★★ 5/5
GoogleWe have just rented a property via The Frost Partnership and the support we had from Wendy was superb! We have years of previous experience with other letting agents and I must say that Wendy does stand out for her professional yet friendly …
Weronika · 4 October 2022
Agent replied · 14 June 2024
Hi Weronika
Many thanks for taking the time to write this 5* review for Wendy and Julia from our Burnham Residential Lettings team. We are delighted to read that they … More
★★★★★ 1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.
The service levels are unsatisfactory and no issues are resolved.
Jaspreet · 3 April 2024
★★★★★ 1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property.
One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it.
Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
Omega · 4 February 2022
★★★★★ 1/5
GoogleUnfortunately had a very bad experience with Frost property management.
Failed to inspect my property regularly which resulted in mould that needed to be professionally treated and cost thousands. …
Lata · 14 October 2025
Agent replied · 17 October 2025
We take all feedback seriously and we would like to look into this further. However, we do not have your full name/contact details and are unable to connect you to a tenancy through our Burnham office. We would be grateful if you could … More
★★★★★ 5/5
GoogleOne of the smoothest moves I’ve ever had.
We’ve had to move in a very short time frame and it was made possible by the wonderful and professional agents. …
Charlotte · 14 October 2025
Agent replied · 17 October 2025
Hi Charlotte - Thank you so much for posting this fantastic 5 star Google review for Katie and our Burnham Lettings team. We are so pleased to hear that Katie was very helpful and understanding of your situation, and made it easy and as … More
★★★★★ 5/5
GoogleI would like to say a massive thank you to Wendy! She has been absolutely amazing and extremely helpful! Because of Wendy me and my partner are now new tenants of a beautiful flat. I can not thank her enough!
Róisín · 13 January 2023
Agent replied
Thank you so much for this fabulous 5* review for Wendy from our Burnham Lettings team. We are delighted to hear that she was amazing and extremely helpful! We will pass your comments on to her and also to our senior management team.
Best wishes from all at The Frost Partnership Estate Agents
★★★★★ 5/5
FacebookMrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: +14069705581.
Olivia · 2 April 2023
★★★★★ 4/5
GoogleCosy and comfortable apartment. It gives a homely feel. My daughter likes it very much and so do I after visiting it. Close to the lecture rooms and other necessity. I noticed that at times the secured door is left open, which defeats the security purpose.
Emily · 23 February 2026
★★★★★ 5/5
GoogleTo David and Gill - Thank you for your patience, good service and completion of OUR Dream Home!!! We fall in love with it even more every day. You responded promptly each time we called, you went over and beyond and so happy and can't thank you enough. I will recommend you any day. Take care and thank you for giving our little boy a home he loves so much he now invites his friends instead of going to the Park! You guys are the Best xxx
Adetoun · 2 August 2023
Agent replied · 2 August 2023
Thank you so much for taking the time to write this 5* review for David and Gill from our Burnham Sales team. We are delighted to hear that they went over and beyond and that you would recommend them any day. We will pass your comments on to them and to our senior management team.
Best wishes to you from all at The Frost Partnership Estate Agents
★★★★★ 5/5
GoogleThe branch at Burnham have been absolutely fantastic regarding my recent sale I highly recommend them.
David Branch Manager is very professional and has given great customer service …
Mary · 4 October 2023
Agent replied · 4 July 2023
Hi Mary - Thank you so much for taking the time to write this fantastic 5 star review for our Burnham Sales team. It’s great to read that the team were absolutely fantastic regarding your recent sale and that you highly recommend them. We … More
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