Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBuying a house first time can be a daunting task Fraiser from Romans has helped me through out the process, being honest and realistic I highly recommended them, good luck to you all with you purchases.
A · 22 June 2019
Agent replied · 20 June 2024
Hi there Thank you for your recent review. We're really glad to hear you were happy with your help from Fraiser and are pleased we could provide you with such a positive experience. We will be sure to pass your feedback and comments on. Kind Regards, Romans
★★★★★ 5/5
TrustpilotVery responsive and delivered on…
Very responsive and delivered on everything the said they would do . Organised an open day and kept us informed with the timings of the viewings etc. An easy sale for us. 1st viewing and the asking price.
Steve · 30 November 2023
★★★★★ 5/5
GoogleIsabella York has always been very responsive whenever I have had any issues with where I am renting. She is profrssional and efficient in the way she worksPositiveResponsiveness
Saiqa · 27 August 2021
Agent replied · 20 June 2024
Dear Saiqa Ahmed,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 5/5
GoogleRomans in Burnham were very friendly, professional and listened to our needs - a thorough pleasure to deal with. Kerensa was excellent.
Gerry · 22 June 2017
★★★★★ 5/5
TrustpilotI regularly interact with Kimberley…
I regularly interact with Kimberley Garcia at Romans and she always provides a great service.
Tim · 17 March 2023
Agent replied · 17 June 2024
Dear Tim Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotVery helpful and always trying to…
Very helpful and always trying to assist me with my property. Proactive and problem solving.
Phil · 14 March 2023
Agent replied · 17 June 2024
Dear Phil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotBeyond helpful estate agents
Romans Woodley have been incredibly helpful throughout the whole process of finding our first rental property. Any question we had was answered straight away and they updated us on every step of the journey.
Erin · 13 February 2024
★★★★★ 1/5
TrustpilotBad on both sides
Having purchased a house through Romans, I can confirm it was a horrible experience (they even gave use the wrong house keys on our exchange date) to now renting a property with their ‘fully managed service’ I can confirm they deserve all the criticism that comes with being estate agents.I cannot wait to see a time where estate agents are a thing of the past.
Adam · 25 April 2020
★★★★★ 5/5
TrustpilotHighly recommended
Just changed from Hamptons Farnham to Romans Farnham to let our property. What a breath of fresh air and so proactive compared to Hamptons. Brilliant service and would highly recommend.
Trevor · 17 February 2021
Agent replied · 17 June 2024
Hi Trevor, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us.Thank youCustomer Relations Team
★★★★★ 1/5
TrustpilotTypical lieing sales men
Typical lieing sales men! Only interested in commission. Not genuine at all. Avoid at all costs!
Sam · 2 February 2023
Agent replied · 17 June 2024
Dear Sam,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotDonna-Marie Brant, Rental Property Manager
I would like to review for Donna-Marie Brant, who is my Property Manager. I have always found her to be efficient, knowledgeable and helpful. I would like to keep up this relationship, as it has worked well.
Lynne · 2 December 2023
★★★★★ 5/5
TrustpilotExcellent customer service from start…
Excellent customer service from start to finish!I have been dealing with Naomi and Katie from the Swindon branch and they have both been extremely helpful throughout. They have made the process simple and smooth, even with my plethora of questions. Would highly recommend.
Ben · 29 June 2023
★★★★★ 1/5
TrustpilotHad 2 awful experiences with Romans
Had 2 awful experiences with Romans. The staff lie through their teeth and care about nothing but money, no care at all for the people they rent too.
Jason · 10 June 2021
Agent replied · 17 June 2024
Dear JasonWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotGood experience with the Lower Earley team
The Lower Earley team have so far been providing a good service, quickly landed us a good deal, and we are impressed with their prompt communications.
Lingjian · 12 October 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotGreat communication and service from…
Great communication and service from Ayse during a change of tenancy . New tenants found quickly !
D · 8 December 2022
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotNo response, just talking to bots
No response. Nit reachable over phone. Just some junk emails and no respect for gdpr
Jazeem · 13 February 2023
Agent replied · 17 June 2024
Dear Jazeem Azeez,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotKimberley has managed my propery with…
Kimberley has managed my propery with care and professionalism , great to work with.
Katie · 17 March 2023
Agent replied · 17 June 2024
Dear Katie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHad a 6 month home check up by Jo Hunt.
Had a 6 month home check up by Jo Hunt.Jo shows exceptional professional experience and made me feel comfortable on the inspection. She is very friendly and helpful and suggested a few garden tips for my lovely lawn. I would like to thank Romans for sending Jo . See you again in 6 months. Adam watts
Adam · 26 January 2022
★★★★★ 1/5
TrustpilotAVOID ROMANS ALDERSHOT !
Rubbish experience dealing with Romans Aldershot Sales team TWICE now.Poor and incompetent serviceUnprofessional conductLack of decent work-ethicsNon-serious attitudeDiscrimination!!!AVOID ROMANS ALDERSHOT !
Customer · 21 June 2022
Agent replied · 17 June 2024
Dear Customer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotCeri at Romans has been the best
Ceri at Romans has been the best! We love our little flat and she’s really helped It feel like Home! Any issues or questions and she’s there as quick as she can! THANK YOU CERI AND ROMANS!
Vicky · 16 November 2023
★★★★★ 5/5
TrustpilotRomans Bristol
Nicole, Jack and Scott are a real asset to the Romans team. They have been extremely helpful with our property searches and very responsive.
M · 21 January 2022
Agent replied · 17 June 2024
Dear M R,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 4/5
TrustpilotProfessional service
Professional service, notably from Ceri Evans and Kim Bone who are experienced and knowledgeable.
Richard · 12 March 2023
Agent replied · 17 June 2024
Dear Richard We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
★★★★★ 5/5
TrustpilotWe let our property through Romans…
We let our property through Romans reading branch and Kayleigh who deals with managing the tenancy is always very helpful and efficient
Andrea · 29 April 2022
Agent replied · 17 June 2024
Dear Andrea,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
★★★★★ 5/5
TrustpilotExcellent service from Tomans Estate Agents Woodley
The fact that the dedicated agent at Romans, Leighton Richardson, was a pleasure to deal with and worked very hard on our behalf to bring the sale to a satisfactory conclusion. Thanks to all the team at Romans and in particular to Leighton.
John · 7 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
