Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible organisation
Terrible organisation, think about theirselves and not their customers. Always have an excuse why they cannot provide the correct service.
Chad · 22 July 2022
Agent replied · 17 June 2024
Dear Chad,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAbbey ViewEma Antalova assisted me to reestablish…
Ema Antalova assisted me to reestablish my vacant flat. Always responsive, efficient and gets things done. My best contact person at the Roman's Bath office.
Martin · 4 November 2021
Agent replied · 17 June 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!
★★★★★ 5/5
TrustpilotReally friendly
Really friendly, quick responses, and get a little moving pack when you pick up your keys!
Ella · 20 December 2022
Agent replied · 17 June 2024
Dear EllaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat estate agents for sale
We had the service we wanted from Romans from start to finish.
Rahul · 25 April 2023
Agent replied · 17 June 2024
Dear RahulCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotI find Kimberley Garcia Jones excellent…
I find Kimberley Garcia Jones excellent to deal with and have done for years.
Aidan · 20 February 2023
Agent replied · 17 June 2024
Dear AidanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotThank you for everything that you have…
Thank you for everything that you have done for me its been really helpful with everything you have done
Adam · 18 August 2022
Agent replied · 17 June 2024
Dear Adam,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleMy first inspection completed by the pleasant and wonderful Shikha.
Hanji · 21 June 2023
Agent replied · 20 June 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
TrustpilotRomans Estate Agents
Very happy with the recent property inspection carried out by Aston. Professionally undertaken and very pleasant to deal with.
Duncan · 15 August 2022
Agent replied · 17 June 2024
Dear Duncan,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotReally lovely guys
Really lovely guys, very friendly and nothing was too much trouble. Both Max and Matthew in the Sandhurst branch i can't recommend enough.
Lisa · 4 February 2022
Agent replied · 17 June 2024
Dear Lisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic experience! Their service has been amazing! James, Sapphire and Stephanie are a credit to Romans!
Zenab · 6 December 2022
Agent replied · 17 June 2024
Dear ZenabCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotSuper efficient and professional
The apartment I have rented if managed by Isabella York. What a fantastic professional, super efficient, excellent communication skills and always accessible and helpful. What an asset to the Romans team!
Mazhar · 5 March 2024
★★★★★ 5/5
TrustpilotOwner
I let a property through Romans for the last 26 years. The property was let on a fully managed basis. The service received has been good, knowledgeable and helpful with the last property manager Denise exceptional.
Simon · 16 November 2023
★★★★★ 5/5
GoogleFrom the initial enquiry to viewings to after moving in everything has been perfect and I cannot fault the service we have received. The staff made the whole process easy and completely stress-free.
Laura · 22 June 2019
Agent replied · 20 June 2024
Thank you for leaving a positive review regarding Romans of Burnham. I am pleased to hear that we handled your viewing enquiries well and that we made the process easy and stress free. I will pass on your comments to Romans of Burnham
Kind regards,
Daniel Collis, Regional Sales Director, 07894 726146
★★★★★ 5/5
Trustpilotgreat service
great service, super helpful and ready to answer all questions
Mariana · 7 June 2023
Agent replied · 17 June 2024
Dear Mariana FerreiraCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat communication
Great communication. Happy to answer any questions I asked feel happy that they will see through till the end.
Julie · 22 July 2022
Agent replied · 17 June 2024
Dear Julie,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotGreat Support!
Romans were amazing at helping myself and my partner find our first home! Mark supported us every step of the way, we couldn’t have asked for a better experience! Thank you Romans!
Paige · 6 February 2024
★★★★★ 1/5
TrustpilotAppalling service from the start
Appalling service from the start, felt very let down and lied to. Will never use Roman's again
Becky · 7 October 2022
Agent replied · 17 June 2024
Dear Becky Cox,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAston did our property visit the other…
Aston did our property visit the other day. Very polite and professional, visit didn't disturb our family time.
Daniela · 16 August 2022
Agent replied · 17 June 2024
Dear Daniela,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotViewing with Ema
I really enjoyed the viewing provided by Ema!! She gave us lots of useful information and was very quick to respond!!
Begonia · 19 March 2022
Agent replied · 17 June 2024
Dear Begonia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleAny communication I have with Isabella York, from Romans, is always dealt with quickly. Always friendly and professional. Thankyou!
Janice · 21 June 2022
Agent replied · 20 June 2024
Dear Janice
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI find my property manager, Isabella York, to be most helpful, and she responds quickly and positively to emails.
Stephen · 21 June 2022
Agent replied · 20 June 2024
Dear Stephen,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotThe staff was never responsive
The staff was never responsive, absolutely passive and totally opportunistic. First to take money, last to fix the issue. Absolute scam!Terrible service!
Robertas · 24 January 2022
Agent replied · 17 June 2024
Dear Sir/MadamWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expec tation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotThanks for "Kimberley Garcia Jones"…
Thanks for "Kimberley Garcia Jones" for all help and support that provided me
ايمان · 6 February 2023
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic service..
The staff at the Romans, Caversham branch go that extra mile to ensure a positive outcome for all transactions.Very professional, caring and supportive.Always use this company for a service that will not be surpassed.
Nigel · 7 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
