Trusted Agent profile · Burnham
★★★★★
1,799 reviews across 2 platforms
78 High Street, Burnham, SL1 7JT
Romans's office in Burnham, at 78 High Street, is rated 4.1 out of 5 across 1,799 reviews on two platforms, including 322 Google reviews rated 4.6.
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
5/5
TrustpilotThanks for "Kimberley Garcia Jones"…
Thanks for "Kimberley Garcia Jones" for all help and support that provided me
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHave received clear and helpful advice…
Have received clear and helpful advice and been kept in the loop throughout the process to date.
Dear Giles,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
1/5
TrustpilotTerrible and untrustworthy estate agent
Terrible and untrustworthy estate agents, after leaving they then make up lies to try and steel your deposit money, Should be reported to trading standards!!
Dear ElizabethWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotReally Happy with Kimberley Garcia (…
Really Happy with Kimberley Garcia ( Property manager)..Always very helpful & reliable.. Looking after our property & tenants very well...Landlord :)
Dear Maisa,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotEveryone was professional and friendly
Everyone was professional and friendly. They have years of experience and are well thought of. I would really recommend highly.
Dear Polly,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotProperty visit
Had a property visit by Aston Busby recently. Was nice to meet them, and everything went smoothly.
Dear Alex,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
TrustpilotHave never seen rudeness like it!
Have rented from Romans in Winchester for 5 years, worst company I have ever letted from. Useless, rude, and unhelpful. Steer clear if possible.
Dear RyanWe appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
5/5
TrustpilotRomans team been an excellent support
Romans team been an excellent support, when searching for Rental flat. Mr.shangharsha and Team been a great supportive and guided in each of the stage until I finally settled.I recommend Romans to the rental flat aspirants.Thank you.
1/5
TrustpilotProspective tenants - run!
They will collect their extortionate fees and then reject any responsibility whatsoever to manage the property, despite declaring themselves "agents" of the landlord and on paper assuming all responsibility. However, they are masters of cheap talk, time-wasting, delays and avoidance techniques. In essence, if you have any genuine problems, you're on your own. How they operate is morally quite wrong. Prospective tenants - run!
1/5
TrustpilotWorst lettings company out there
Worst lettings company out there. Downright liars. Making up stuff and threaten you (landlord) if you are trying to terminate their lettings contract. They terrorise landlords who choose to appoint their own subcontractors and make life difficult for those subcontractors trying to put them off so they can take the business. Wholly unprofessional outfit operating on the very edge of the law.
5/5
TrustpilotHad fantastic and professional services…
Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
5/5
TrustpilotRomans Tilehurst have been excellent
Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.
Dear EllenCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotGreat service, no complaints.
Ema and Molly and the rest of the team were very helpful throughout the renting process. Great service all around. Highly recommended.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotFast & professional (Lower Earley Romans)
Recently moved on a very short deadline, Romans facilitated a very quick turnaround on viewings, tenancy documents and referencing. Very friendly agents.
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotGreat service from Eleanor regarding my…
Great service from Eleanor regarding my inquiry, phone call within the hour helping with a solution.Rare in todays world where speaking to a human is virtually impossible.
5/5
TrustpilotNathan has gone above and beyond to…
Nathan has gone above and beyond to help me find my new home
Dear Sam, We are very happy we could provide you with a positive customer experience.Kind regardsCustomer Care Team
5/5
GoogleMany thanks to all the letting team involved in my end of of Tenancy , Steve Sheppard
Dear Wal, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to thanks Romans for very professional approach and specially their staff I would like to mention one name Isabella York she is our property Manager very helpful,polite and professional,she deals with all issues in a very professional manner highly impressive,many thanks for your ongoing support.PositiveResponsiveness, Professionalism
1/5
TrustpilotYou are guaranteed to get ripped off…
You are guaranteed to get ripped off with end of tenancy deductionsThey will charge fees at the end for cleaning even if you have had it cleaned yourself.They will tell you the property was professionally cleaned at the start. Do not accept this check go round yourself record evey mark/scratch/dirt/dust. Photograph it. Report it. Ask them to rectify it straight away.Totally unprofessional companyAvoid
5/5
TrustpilotEma provided a great service
Ema provided a great service. She was quick, efficient and supportive. I would definatley use Romans again. Thankyou for your help
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
TrustpilotProfessional and personal
Very professional approach from Mark and Nathan . Completed proper DD on prospective tenants which is reassuring and said No if any issue’s discovered ( unlike other agents who just want their commission!). Kept me informed
5/5
TrustpilotProfessional and friendly service.
All the staff involved we're very committed and professional and I would definitely use Romans again.
Dear Barry,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing staff, especially MR. Matthew Chapman he was my lettings advisor . Very professional , very helpful and kind . Thank you for everything. Kind Regards Eduard
Hi Eduard Thank you for your review. It's great to hear you had a positive experience with Matthew in our Burnham branch. We will be sure to pass your feedback and comments on. Kind Regards Romans
1/5
TrustpilotEmily Tolley
Emily Tolley - very unhelpful, very blunt very unprofessional.
Dear Unhappy Tenant,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
