Trusted Agent profile · Burnham
★★★★★
1,798 reviews across 2 platforms
78 High Street, Burnham, SL1 7JT
Romans's office in Burnham, at 78 High Street, is rated 4.1 out of 5 across 1,798 reviews on two platforms, including 322 Google reviews rated 4.6.
Every review we hold for the Burnham office, from every platform, shown as written. First names only.
5/5
TrustpilotTimely communication
Our property manager Lisa communicates regularly with us and keeps us informed about the progress of maintenance issues.
Dear AnnaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI have been dealing with Denise Hurn…
I have been dealing with Denise Hurn for a number of years and have always found her exceedingly helpful and very professional..Patricia Gasson
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleVery bed experience with property purchase that costed money and most importantly nerves.
Dear Tijana B, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
TrustpilotFirst time buyer
Being my first experience of the Property market I was impressed with Romans' especially Mr. Lewis Potter who dealt with it. He was helpful and knowledgeable making the process pretty smooth (!)
Hi Gordon,Thank you for taking the time to review your recent experience. It's pleasing that we could provide you with a positive experience.Don't hesitate to be in touch if you require anything further.Kind regardsCustomer Care Team
5/5
GoogleGreat Service from the team in Burnham (Properties to sell), in a difficult market, it was reassuring to have the help and support from the dedicated team as and when we needed it. Thank you.
Thank you for your review of Romans in Burnham. I am pleased to read your felt supported in the selling process and we look helping you again in the future. Yours sincerely, Daniel Collis, Regional Director - Residential Sales 01344 205141
5/5
TrustpilotExcellent Service from Amy and the Team…
Excellent Service from Amy and the Team at Romans Bath, I have dealt with a lot of Estate Agents in Bath, Amy and the Team are by far the most professional and provide a consistent service level with a real attention to detail. MA
5/5
TrustpilotFlat Sale
always keeping us up todate with our sale and helping and chasing Solicitors when needed
Dear Katrina WoodleyCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotHelpful and efficient
We have been impressed with the help provided by Jessica. She is always prompt courteous and efficient
Dear MikeCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotLloyd and Luke
Lloyd and Luke in the sales team were professional, patient and thorough in managing to sell our home. These two gents did a great job.
Dear Jonathan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotVery happy
From start to finish we was dealt with very professionally by Nathan renting a property. He was brilliant and his communication was superb!
Dear DanCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotBrilliant service from Ceri Evans
Ceri Evans of Romans gave us really great support for our rental over a year. She is always polite, cheerful, and clearly answered our phone questions, emails and solved problems. We are very satisfied with her services. A huge thank you. ⭐️⭐️⭐️⭐️⭐️
5/5
TrustpilotLisa Fazal the Property Manager
Lisa Fazal the Property Manager for the premises I rent, has been outstanding, always very prompt, professional and quick to help deal with any issues.
Dear GrahamCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
TrustpilotFirst property that i have rented through this company
First property that i have rented through Romans, Some staff there are absolutely amazing and a god send until they have your money, and then it can feel like you are jumping through what ever hoops they throw at you. The day before i was due to move in, they didn't even have record of me transferring 2.5K to them. Roll on no more agent's fees because these are beyond excessive!
5/5
TrustpilotRomans Tilehurst cares
Was assisted by Nathan, Mark and Lorraine in securing a rental property. This was after a couple of letdowns from other agencies. They were responsive, caring and acted with integrity! 5 stars to the team.
5/5
TrustpilotThanks
Thanks again for all your help in finding a rental property Nathan and Steve very helpful
Dear Stu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotI was so pleased with the property manager’s response
I was so pleased with the property manager’s swift response and he really helped solve our issues. Jack thank you so much
Good afternoon,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotRecommended
The sale of the property was handled well. The agents were friendly and helpful and communication was good throughout the process.
Dear PatriciaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotAston always has quick response on my…
Aston always has quick response on my urgent issue. Very high efficiency to arrange the engineer coming to fix it. Thank you.
Dear Silvia,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
TrustpilotSupreme service
What made my experience awesome, is the fast service and professionalism from Romans Swindon team.
Dear EdgarCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
Trustpilotnot the best...
Had some quite unpleasant experiences after moving in, but in the end they were resolved, with the help of Anca.
Dear Yoanna,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.Many thanks, Customer Care Team
1/5
TrustpilotUnproffesional
Unproffesional! Have 2 viewings. One was late and the other one noone even come to show the property!So dissapointed. Never again
5/5
TrustpilotExcellent service
The sale of my property was handled very efficiently and I was kept fully informed of progress every step of the way.
Dear Ian,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleIsabella York is an asset to Roman Group. Isabella manages our property, and deals with any faults in a courteous and expeditious way.PositiveProfessionalism
Dear Gwyneira, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleOur property manager Isabella York has always went above and beyond for us. Fantastic Service, she is a true credit to the company!
Dear Zeb, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
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