Every review we hold for the Burnham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBecause of Romans Burnham I now have a…
Because of Romans Burnham I now have a CCJ against my name. For parking in my own parking spot. Will never use agent again!
Ewelina · 8 November 2022
Agent replied · 17 June 2024
Dear Ewelina Witer,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleRecently bought a flat through Romans. The team and especially Will Baggs were very helpful throughout the process. Would definitely recommend them for 1st time buyers.
Doug · 22 June 2018
★★★★★ 5/5
TrustpilotRomans Reading
Phil at Romans Reading was very helpful and professional. I would be happy to recommend him and Romans Reading to anyone looking into renting
Ian · 19 August 2019
★★★★★ 4/5
TrustpilotDonna-Marie looks after my letting
Donna-Marie looks after my letting, she’s very helpful and efficient Since signing up with the over a year ago I haven’t had any problems with Donna or Romans
Jhody · 10 May 2022
Agent replied · 17 June 2024
Hi Jhody, we are very happy to have provided you with such a positive experience!
★★★★★ 5/5
TrustpilotMichael Page helped me in all the…
Michael Page helped me in all the aspects and he was so helpful and responsive.also he has given advice wherever its required. alongside James ( Move Manager ) & Chris supported me.Overall my Experience in Purchasing house through Romans was awesome.
Ramalingam · 2 January 2024
★★★★★ 1/5
GoogleAlmost 2 years after moving out and settling all payments, they send a debt company and ignore all attempts to contact Romans. NEVER USE.NegativeResponsiveness, Quality, Professionalism, Value
Mr · 21 June 2022
Agent replied · 20 June 2024
Dear Sir
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
TrustpilotAndrei Csomortani was extremely…
Andrei Csomortani was extremely efficient and helpful in securing my tennancy and very fast to deal with the paperwork. Highly recommend.
Jo · 24 January 2023
Agent replied · 17 June 2024
Dear JoCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotTerrible service
Terrible service. You can never speak to anyone. They are only interested in the money. They charge a fortune in tenant fees and extra for "check-in" that they subcontract out at your expense. They need to be chased constantly to get anything done. Very rarely get worked up by bad companies but this one has been one of the worse, despite all their advertising and email saying how caring and efficient they are. Avoid.
Roger · 19 October 2017
★★★★★ 5/5
TrustpilotProfessional and consistent service…
Professional and consistent service from Darren Leung at Romans Woodley, always got back to us promptly with any questions we had and good communication throughout. Would recommend him.
Suzi · 7 April 2022
Agent replied · 17 June 2024
Dear Suzi,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotFantastic support all the way
Fantastic support all the way through the sale. Could not have done it without them, and I cannot thank the team enough for all they have done.
Rachel · 22 May 2022
Agent replied · 17 June 2024
Dear Rachel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotRomans - block management
Had Romans for a year managing my block of flats. They were terrible. Could never get hold of them despite lots of attempts. Then the account manager then left and we had no one to look after us but they still took our money. Utter Bandits!
Noel · 16 August 2023
★★★★★ 5/5
TrustpilotI am in the process of moving and I…
I am in the process of moving and I have to say that AYSE YERLIKAYA who has been helping us has been brilliant. Able to answer every question I had quickly and efficiently. I hope if ever I move again she will be the one to help.
James · 15 July 2023
★★★★★ 5/5
TrustpilotSelling my home of 45 years
Professional people doing their job well and working and communicating every step of the way. You feel you are in safe hands.
Ms · 6 December 2022
Agent replied · 17 June 2024
Good afternoonCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotAppreciation to Romans, Hannah Russel
I would like to give my appreciation to Hannah Russel, who was chasing the solicitors and kept me up to date all the time
Elena · 17 September 2022
Agent replied · 17 June 2024
Dear ElenaCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 1/5
TrustpilotMy word,look at all the 5 star ratings…
My word,look at all the 5 star ratings that superseded my review five days ago.Do you think everyone that they have been found out!Totally astonishing.
Paul · 6 August 2022
Agent replied · 17 June 2024
Dear Paul Griffiths,We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.Kind regards, Customer Care Team
★★★★★ 5/5
GoogleWe have had Isabella York as our Property Manager for some time now and in the (nearly) 5 years in our apartment, she has been the best Property Manager we have had.
If you are planning on using Romans Estate Agents, make sure you ask for Isabella to look after you. She's an absolute asset to the company.
Matthew · 21 June 2022
★★★★★ 5/5
TrustpilotGood experience selling with Romans
It's been a bit nerve-wracking being an overseas landlord / seller, but our sales agent, Warren, handled everything really well and kept us informed throughout the process. Kelsee, our move manager, was also fantastic at chasing everyone to keep the solicitors moving!
Emma · 14 November 2023
★★★★★ 5/5
TrustpilotDealing with the team at Romans was a…
Dealing with the team at Romans was a very enjoyable experience. Especially dealing with ceri evans and Elise Jenner.
Mr · 10 March 2023
Agent replied · 17 June 2024
Dear Mr WebbCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
GoogleRomans colleagues were most helpful. Lewis in particular. Its only because of him and Lynda that everything fell in place and we were able to buy our first house here.PositiveResponsiveness, Quality, Professionalism
Yamini · 21 June 2021
Agent replied · 20 June 2024
Dear Yamini Mishra,
Thank you for the great review of our Romans Estate Agents Burnham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
TrustpilotWe had a fantastic experience
We had a fantastic experience. Romans are great at communicating and pushing the sale forward. They are very professional and helpful.
Caroline · 17 December 2022
Agent replied · 17 June 2024
Dear CarolineCustomer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotDoor not locking
I had an issue with front door not locking. Contacted Romans and Patrick Boydell sent someone round to fix it really quickly. Great service
Mel · 18 August 2022
Agent replied · 17 June 2024
Dear Mel,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
★★★★★ 5/5
TrustpilotHave had Romans in Swindon manage a…
Have had Romans in Swindon manage a property for me for 5 years, have had nothing but good service from them. I recently dealt with a lady called Rebecca, she was very kind and helpful and I couldn't have received better service,
Richard · 30 October 2023
★★★★★ 5/5
GoogleIts a Professional Organisation, therefore it helped me to get on with this house quickly.
CLEMENT · 21 June 2023
Agent replied · 20 June 2024
Dear Clement,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
Trustpilotare for Donna-Marie…
The five stars are for Donna-Marie Brant who was the only person in Romans who I could rely on to get things done when there were problems.
Michael · 23 March 2022
Agent replied · 17 June 2024
Dear Michael,Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks,Customer Care Team
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