Every review we hold for the Burnham On Sea office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have used CJ Hole twice and have had a brilliant experience on both occasions. Both times our property has sold on the first day of viewings as they invite people they believe would be interested - so all viewings are relevant prospective buyers.
We found the office to be very responsive and only too pleased to help with anything we needed - and we were always able to get in touch which isn’t always the case for estate agents.
If you are looking to sell your property I wouldn’t hesitate to recommend CJ Hole - great service and we will definitely be using them if and when we move in future.
Owen · 14 July 2021
Agent replied
Thank you so much for your kind review Owen
★★★★★ 5/5
GoogleFollowing the sudden death of my father, I was left to deal with the property. Matt from CJ Hole came to give a probate valuation. He was so professional, but warm and friendly and incredibly helpful. He offered to help provide links with services such as gardening ... but also was able to help me re-home my dad's much adored cat Belle. In stepped Helen, Branch Operations Manager. She even welcomed me to her home for a visit.
The sale has been dogged by delays due to Covid-19 lockdown, mortgage offers expiring etc, but the team (Matt, Helen and Tom) have worked tirelessly and cheerfully to bring everything to completion.
Highly recommended - sincere thanks to the Sales team at C J Hole, Burnham-on-Sea.PositiveResponsiveness, Quality, Professionalism, Value
Vikki · 25 June 2021
Agent replied · 24 June 2024
Dear Vikki,
Wow, what a review. Thank you so much for those words. We are so glad that both Matt and Helen were able to assist in more ways than one. At CJ Hole we always try to give the best possible service and go the extra mile, and we are so glad we managed to do this with your late fathers property.
All the best in the future, and you know where we are if you wanted to come and say hello (from a distance, of course!)
Thank you again,
The team at CJ Hole Burnham
★★★★★ 5/5
GoogleI contacted Matt about a property that came up and attended the viewing, Melissa his colleague greeted us, she was extremely professional about her job and very confident in explaining everything which made us feel at ease, Matt then helped us secure the property and made it a quick,easy and smooth process. Matt and Melissa are an asset to CJ Hole and take pride in what they do. Couldn't recommend more A+PositiveResponsiveness, Quality, Professionalism
Billy · 31 May 2022
Agent replied · 30 May 2024
Thank you so much for your kind review
★★★★★ 5/5
GoogleSommer,Tom, Lisa were excellent. Our move only had a slight hiccup. Would highly recommend
Delphine · 14 July 2023
Agent replied · 18 July 2023
Good Afternoon Delphine,
Thank you ever so much for your lovely review. Best of luck in your new home and we hope to see you in the office for a cuppa soon!
Tom
Partner
★★★★★ 5/5
GoogleMatt Friend was very helpful and efficient at responding to all my communication. Would highly recommend this agency to my friends and family. Thank you for all your help.
Jay · 22 November 2021
Agent replied · 22 November 2023
Thank you Jayaram for your lovely review. I'm glad Matt was helpful and efficient, and will make sure your review reaches him. All the best, Tom.
★★★★★ 5/5
GoogleCommunication has been excellent throughout my sale. Edward, Matt and Tom have supported me without fail, responding promptly and courteously to my numerous questions even though I am sure I tested their patience! I would like to thank Matt in particular for his understanding of my situation and for constantly keeping me informed. The frequent updates were very reassuring. Well done and a huge ‘thank you’ to the whole team.
Alison · 27 May 2019
★★★★★ 1/5
GoogleThere are no words, appalled, absolutely appalled!
Lynn · 3 November 2025
Agent replied · 4 November 2025
Dear Mrs A
We have a zero tolerance policy when it comes to unreasonable behaviour. Your last visit to our office and outburst towards a teenage member of our team was I’m afraid unacceptable and totally unjustified. You were given the opportunity to apologise but chose not to and that is why I moved to continue the sales progression via your solicitor only.
As a business owner I have a duty of care to all my staff.
Edward Creswick
Director
★★★★★ 5/5
GoogleFollowing the sudden death of my father, I was left to deal with the property. Matt from CJ Hole came to give a probate valuation. He was so professional, but warm and friendly and incredibly helpful. He offered to help provide links with services such as gardening ... but also was able to help me re-home my dad's much adored cat Belle. In stepped Helen, Branch Operations Manager. She even welcomed me to her home for a visit. The sale has been dogged by delays due to Covid-19 lockdown, mortgage offers expiring etc, but the team (Matt, Helen and Tom) have worked tirelessly and cheerfully to bring everything to completion. Highly recommended - sincere thanks to the Sales team at C J Hole, Burnham-on-Sea.
Vikki · 30 March 2021
Agent replied
Dear Vikki, Wow, what a review. Thank you so much for those words. We are so glad that both Matt and Helen were able to assist in more ways than one. At CJ Hole we always try to give the best possible service and go the extra mile, and we are so glad we managed to do this with your late fathers property. All the best in the future, and you know where we are if you wanted to come and say hello (from a distance, of course!) Thank you again, The team at CJ Hole Burnham
★★★★★ 5/5
GoogleExcellent service from Tom and the Team during our purchase. We had fantastic support to get us into our new home ASAP. Communications were brilliant, nothing was ever too much trouble and we cannot recommend C J Hole highly enough!
Gemma · 2 November 2023
★★★★★ 5/5
GoogleMatt Friend was very helpful and efficient at responding to all my communication. Would highly recommend this agency to my friends and family. Thank you for all your help.
Jayaram · 3 June 2021
Agent replied
Thank you Jayaram for your lovely review. I'm glad Matt was helpful and efficient, and will make sure your review reaches him. All the best, Tom.
★★★★★ 1/5
GoogleMy partner called there offices of numerous times and different days to try and book a viewing but could never get through. We had to go through sales who advised they had one person in on lettings who was at a viewing and a call back promised. Never happened. We are relocating from West Midlands to Burnham on sea and luckily was down for another viewing so was able to walk in the office. Once again no one from lettings was in. We did manage to book a viewing through the sales team. Between booking the viewing and the actual date we found an alternative property so tried to call the offices to cancel. Once again no answer. I then received a snotty email from Matt because we never turned up for the viewing.
I pointed out to Matt we had tried to call numerous times but couldn’t reach anyone. I also pointed out other professional estate agents we had used called us the day before to confirm the booking was still going ahead.
Matt needs to remember who customers are and how to communicate with them. Very unprofessional to send snotty emails and blame the potential customers for not being at a viewing when we had tried to notify you.
I don’t leave reviews often especially for a company we never actually needed but they were rude and unprofessional. I can’t imagine letting or buying a property and then needing there after care.
Embarrassing
Joanne · 14 July 2020
Agent replied
Dear Joanne,
We are sorry the lettings team have let your partner down on this occasion. Our Managing Director Edward has emailed your partner to try to resolve the issue and we would be grateful for a reply when he has recieved this.
Kind Regards,
Tom
CJ Hole Burnham
★★★★★ 5/5
GoogleVery helpful and professional service, the letting agent Matt Friend was there to help all the way through the move and continues with any help to questions that have arisen
Mark · 15 December 2020
Agent replied
Thank you so much for your kind review Mark
★★★★★ 1/5
GoogleMy partner called there offices of numerous times and different days to try and book a viewing but could never get through. We had to go through sales who advised they had one person in on lettings who was at a viewing and a call back promised. Never happened. We are relocating from West Midlands to Burnham on sea and luckily was down for another viewing so was able to walk in the office. Once again no one from lettings was in. We did manage to book a viewing through the sales team. Between booking the viewing and the actual date we found an alternative property so tried to call the offices to cancel. Once again no answer. I then received a snotty email from Matt because we never turned up for the viewing. I pointed out to Matt we had tried to call numerous times but couldn’t reach anyone. I also pointed out other professional estate agents we had used called us the day before to confirm the booking was still going ahead. Matt needs to remember who customers are and how to communicate with them. Very unprofessional to send snotty emails and blame the potential customers for not being at a viewing when we had tried to notify you. I don’t leave reviews often especially for a company we never actually needed but they were rude and unprofessional. I can’t imagine letting or buying a property and then needing there after care. Embarrassing
Joanne · 30 March 2020
Agent replied
Dear Joanne, We are sorry the lettings team have let your partner down on this occasion. Our Managing Director Edward has emailed your partner to try to resolve the issue and we would be grateful for a reply when he has recieved this. Kind Regards, Tom CJ Hole Burnham
★★★★★ 5/5
GoogleVery easy to deal with CJ Hole Burnham-On-Sea. All of the team was very friendly and helpful through the whole process of buying my first home.
Thank you Tom, Sommer and Lisa for all your help with my purchase.
Sammie · 15 September 2023
★★★★★ 1/5
GoogleNever answer the phone. Tried to call but only rings and then voicemail. Tried going via the sales department who answered straight away but my promised call back never happened. I made the time to visit the branch to book a viewing. Between booking and my viewing I found another property so tried to call to cancel but once again. No answer on every attempt. Matt then sent my a rude email stating I should have called to cancel. Had your team answered the calls you would have known I wasn’t attending. Very very poor customer service and attitude from Matt.
Robert · 15 January 2020
Agent replied
Dear Robert,
I am so sorry to hear that the lettings team have let you down on this occasion. Please don't feel as though this is a reflection on the whole company. We would like to try and resolve this issue as best as possible so if you could please call the sales department on 01278 780000 and press option 1 to arrange a meeting with our Managing Director Edward Creswick to see how we can get this issue sorted.
Kind Regards,
Tom
CJ Hole Burnham
★★★★★ 5/5
GoogleI would like to thank Matt and all the staff for the professional way they respond to all aspects of managing my properties. Tony Hill
Antony · 30 March 2021
Agent replied
Thank you so much for the review Anthony. We are so glad our Lettings Team were able to offer you a first class service and uphold our incredible repuation within the town. Kind Regards, CJ Hole Burnham
★★★★★ 5/5
GoogleI would like to thank Matt and all the staff for the professional way
they respond to all aspects of managing my properties.
Tony HillPositiveResponsiveness, Professionalism
Antony · 20 July 2020
Agent replied
Thank you so much for the review Anthony. We are so glad our Lettings Team were able to offer you a first class service and uphold our incredible repuation within the town.
Kind Regards,
CJ Hole Burnham
★★★★★ 5/5
GoogleSo happy me and my fiancé brought our first house, Tom was very helpful all the way through. Credit to the team!PositiveResponsiveness, Quality, Professionalism
Gemma · 28 June 2020
Agent replied · 27 June 2024
Thank you so much for your comments Gemma, so happy you're settling in well to your new home!
All the best,
CJ Hole
★★★★★ 5/5
GoogleWe bought mum's bungalow through C J Hole and we could not have been happier with the process considering my mum relocated from 200 miles away. The staff were professional, friendly and extremely helpful and the communication with every step was excellent. They were always happy to answer any questions and helped us to negotiate a fair price that was acceptable to both parties. I would highly recommend CJ Hole as a estate agent that cares. Judith Heale
John · 14 September 2023
★★★★★ 5/5
GoogleTo be honest, it was a pleasure to deal with the Burnham On Sea office and Sommer made it a so easy to get my purchase over the line .
Neil · 9 September 2023
★★★★★ 5/5
GoogleExcellent service, Tom was especially helpful and friendly. Love my new 🏡 …
Chantal · 30 March 2022
Agent replied
Hi Chantal, Thank you so much for your kind review. We wish you every happiness in your new home.
Edward
★★★★★ 5/5
GoogleGreat estate agents! Tom and his team have been excellent at dealing with our house purchase. Very professional and would highly recommend!
Victor · 20 March 2020
Agent replied
Dear Victor,
Thank you so much for your wonderful comments. We hope you guys have a great time in your new home, and look forward to seeing you soon.
Thank you again,
Tom
★★★★★ 5/5
GoogleEdward and Tom provided a great, friendly service to sell my home and would highly recommend them to anyone looking to sell their property. All of their staff who dealt with me were excellent and professional
Me · 17 February 2023
★★★★★ 5/5
GoogleAbsolutely first class service could not have asked for more really lovely people to deal with Thank You Matt and Tom
Pauline · 19 April 2020
Agent replied
Thank you so much for your review Pauline, those words mean a lot. Glad we could assist you in the sale of the property.
CJ Hole
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