Trusted Agent profile · Buckinghamshire
★★★★★
354 reviews across 3 platforms
1 Germain Street, Chesham, HP5 1LH, Buckinghamshire, HP5 1LH
Frost Partnership's office in Buckinghamshire, at 1 Germain Street, is rated 4.4 out of 5 across 354 reviews on three platforms, including 128 Google reviews rated 4.9.
128
Reviews on Google
This office
163
Reviews on Facebook
Business-wide
63
Reviews on Trustpilot
Business-wide
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
FacebookVery helpful very pleased with service, I wish thank Alison for all her hard work.
Hi Bev, Many thanks for your recommendation, we'll pass your kind comments on to Alison. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
TrustpilotYou need a website revamp please…
You need a website revamp please message me
5/5
FacebookKaren & Cheryl were extremely helpful, friendly and approachable yet professional. Rare qualities. Thank you for your help in finding my new hone.
Hi Val, Thank you for recommending Karen and Cheryl, we're delighted to read that they provided you with such a great property service. Wishing you every happiness in your new home from all at The Frost Partnership
5/5
GoogleExcellent service & a pleasure to deal with. Jacqui and Alex ensured a speedy sale & communication was exceptional.
Hi Linda - Thank you so much for taking the time to post this 5 star Google review for Jacqui and Alex from our Chesham Sales team. We are so pleased to hear that they ensured a speedy sale and that the communication was exceptional. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleGemma was brilliant at communicating between all parties and solicitors - highly recommended.
Hi Ralph, Many thanks for your 5* review - much appreciated! Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleVery professional and pleasant people to deal with. Gemma was very helpful .PositiveResponsiveness, Quality, Professionalism, Value
Hi Selina Many thanks for your 5* review, and we are delighted to read that you found Gemma from the Chesham team friendly and professional throughout your property transaction. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotFrost company are really scammers
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money is absolutely disgusting. For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700per month
5/5
GoogleWe recently bought a Terraced House in Chesham with the help of Frost and Gemma in particular. The quality of the communication, the speed of the procedure and the politeness of all the stuff is certainly a key success point for the Chesham branch of Foster ! Thanks Gemma & Foster
5/5
FacebookVery friendly and very professional was stress free Frost handled everything. Can't praise the staff in the Ashford branch enough they explained everything and it happened as they said big thank you to Jamie, Lucy and Alex they are the ones I dealt with most but they were all lovely THANK YOU
5/5
TrustpilotWonderful service from Gerrards Cross
Wonderful service all round from Matthew and team at the Gerrards Cross branch. Pleasure to work with, easy to contact and quick and efficient to respond. Patiently waited for 1 whole year for the complex property probate to go through. Would 100% recommend.
5/5
GoogleExcellent service - everything went according to plan with the sale under Jacqui and her highly efficient team
Thank you so much for taking the time to write this superb 5* Google review for our Chesham team, led by Jacqui Cuthbert. We are delighted to hear that everything went according to plan with your sale and that you received excellent service. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service with good communication. Very knowledgeable and friendly staff, thank-you!
Hi Matthew - Thank you so much for taking the time to write this fantastic 5* Google review for our Chesham Sales team. We are so pleased to hear that you received excellent service and good communication from our knowledgeable, friendly staff. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotRogues.
The Frost Partnership Estate Agents Staines-upon-Thames146-148 High St, Staines TW18 4AHEstate agentMichael TheNeverendingTBR1505 points 9 months agoLived in the Town Hall building in Staines-upon-Thames for a year. The flat was freezing cold in the winter, I've got kids so it was absolutely dreadful for them too. The windows are wooden so the heat just goes straight out. But more to the point, the central heating was ridiculous - they never heated up and were lukewarm to the touch. The ceiling leaked, the window sills inside leaked, water came through the wooden windows. It was just a horrible place to live. All throughout this years tenancy agreement we paid £1350 a month. When we announced we were leaving they hit us with bills. They took our deposit. Charged us for cleaning the apartment once we left. Charged us for painting the apartment once we left. Even charged us £45 for removing some Blu-tac marks on the wall, even though they charged us to paint the place. I've correspondence letters and emails and the PDF file of the bill they hit us with. I just wish I could do something about it. But I warn you, do not trust these rogues!!!!
1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly. All best wishes to you and yours and hope you have a Merry Christmas! Rob
5/5
FacebookWe just sold our property with Frosts Chesham, the team there were great and helped with everything during the whole process. We received a great valuation of the property, a great offer price on the property and then the selling process was made very easy with lots of help from Jacqui chasing up with our solicitors. I could not recommend frosts more.
5/5
FacebookAbsolutely outstanding professional service from start to finish! My very special thanks to; Henry, Sonia, Lizzy, Mathew and of course, Richard. All at Gerrards Cross branch. Extremely helpful, kept me updated with my purchase through out the whole process. I would highly recommend using Frost Partnership. Thank you all so much!!!
Hi Shanaaz, Many thanks for taking the time to write this glowing recommendation for our Gerrards Cross office. We are delighted to read that you received an outstanding property service from the team and will pass your comments on to all mentioned. Best wishes to you form all at The Frost Partnership Estate Agents
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleGreat customer service from Nick, who organised that we quickly and smoothly got into our house before Christmas. Very much appreciated, Thank you!
Many many thanks for posting this 5* Google review for Nick from our Chesham office. We are pleased to hear that you received great customer service and that you got into your house before Christmas. We will pass your comments on to him and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Hi Paula, That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebookdealt with Wendy, who was incredibly helpful
Hi Luke, Many thanks for your recommendation - much appreciated.
5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
HI Karen, Many thanks for taking the time to write this recommendation for Vicky. We're delighted to read that she provided you with a professional, knowledgeable and responsive property service. We will pass your comments on to Vicky and to our senior management team. Bets wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleVery pleasant and helpful.
Hi Serena -Many thanks for writing this 5 star Google review for our Chesham Sales office. It was a pleasure to hear that they were so pleasant and helpful. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frost Partnership's Buckinghamshire office has 354 reviews across three platforms: 128 on Google, 163 on Facebook (across the whole business), 63 on Trustpilot (across the whole business).
Frost Partnership Chesham is rated 4.4 out of 5 across all 354 reviews, and 4.9 out of 5 on Google from 128 reviews.
Frost Partnership Chesham, 1 Germain Street, Chesham, HP5 1LH, Buckinghamshire, HP5 1LH.
