Trusted Agent profile · Buckinghamshire
★★★★★
354 reviews across 3 platforms
1 Germain Street, Chesham, HP5 1LH, Buckinghamshire, HP5 1LH
Frost Partnership's office in Buckinghamshire, at 1 Germain Street, is rated 4.4 out of 5 across 354 reviews on three platforms, including 128 Google reviews rated 4.9.
128
Reviews on Google
This office
163
Reviews on Facebook
Business-wide
63
Reviews on Trustpilot
Business-wide
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!!I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
5/5
GoogleFrost were excellent throughout the process, attentive and responsive. Massively helpful in a tense exchange/completion where the other estate agents in the chain were dreadful. Definitely recommend Frost CheshamPositiveResponsiveness, Quality, Professionalism, Value
Hi Daniel, That's great to read; we're so pleased the Chesham team were excellent throughout the process. Thank you for your review and recommendation. Best wishes from all at The Frost Partnership Estate Agents
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
5/5
GoogleGemma and jackie are an amazing team. Who worked above and beyond our expectations .professional, polite and honest. Will definitely be using frosts in Chesham in the future. Would recommend them to anyone thinking of selling
Hi Steve Many thanks for taking the time to post your 5* review for our Chesham team. We're delighted to hear that they provided you with an excellent level of service which made them stand out from other estate agents, and surpassed your expectations. We'll pass your feedback on to Gemma and Jacqui, and to The Frost Partnership senior management team. Best wishes to you from all at The Frost Partnership Estate Agents in Chesham
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
4/5
GoogleStaff friendly, very efficient
Hi Fiona - Many thanks for taking the time to review our Chesham team. We take all our reviews very seriously and strive to achieve 5 stars. Was there anything our team could have done to improve your rating? Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleGreat team and very helpful And the gentleman I was dealing with defiantly went The extra mile to get are sale sorted
Hi Steve Many thanks for taking the time to write this 5* review for our Chesham Sales team. We are delighted to read that they went the extra mile to get your sale sorted. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
GoogleWe used Frost to sell our mother’s home . There service was exceptional and professional. There knowledge of the housing market was totally correct. The sale went very smoothly I would highly recommend them.
Hi Tanya Thank you for taking the time to write this 5* review for our Chesham team. We're delighted to read that they provided a professional and knowledgeable property service, which ensure the smooth sale of your mother's home. We will pass your comments on to all involved. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookGemma and jackie are an amazing team. Who worked above and beyond our expectations .professional, polite and honest. Will definitely be using frosts in Chesham in the future. Would recommend them to anyone thinking of selling
Hi Steve, Many thanks for taking the time to write this fantastic recommendation for Gemma and Jackie from our Chesham team. We are delighted to read that their property service exceeded your expectations and that you will definitely choose The Frost Partnership for any future property transactions. Best wishes to you from all at The Frost Partnership
5/5
FacebookGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Hi Will, Thank you for taking the time to write this 5* review. We are delighted to read that you received an effective and efficient property service during the sale of your flat. Best wishes to you from all at The Forst Partnership Estate Agents
5/5
FacebookAn absolute pleasure to deal with Frost, and in particular, Karen Morris. We are delighted with our new home and couldn’t recommend the Frost Partnership more for a friendly and professional service. 10/10
Hi Mark, Thank you for taking the time to write this glowing review for Karen and the Windsor team. We're delighted to read that you received a friendly and professional property service, and found a new home that's perfect for you. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership Estate Agency
5/5
FacebookVery friendly and professional service from Chesham team. Would recommend.
Hello dear, Pardon me for writing on your timeline. I notice you always share excellent posts. I've checked your profile to see your lovely posts and beautiful pictures. I believe you are a woman of integrity. I'd love to be your friend, but sending you a friend request without your permission is rude and disrespectful. If you don't mind, send me a friend request so we can be friends and have a nice conversation. If you find this message embarrassing, please pardon my manners. Thanks
5/5
FacebookHighly recommended. professional and friendly service from Alison. she kept things moving along with our sale and always kept us informed. Will definitely be using them again.
Hi Kelly, Thank you so much for taking the time to write this glowing recommendation for Alison. We are delighted to read that she provided you with an efficient and effective property service. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe had a very good experience with Frosts (Chesham branch) Particularly from Jackie, Gemma and Alex. They kept us informed throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your 5 star review for our Chesham team. We are so pleased they provided you with a very good experience throughout, especially Jacqui, Gemma and Alex. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookThe Wraysbury Office, managed by Billy Boyle gave the best and most professional service when seeking my house i highly recommend there services, first rate Richard Shrubb
Hi Richard, Thank you so much for taking the time to write this recommendation for our Wraysbury team. We are delighted to read that they provided you with a first-class, professional property service and you will recommend them in future. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
5/5
GoogleIncredible services and expertise!! So helpful and kind and will always be my go to estate agents!
Thank you so much for taking the time to write this incredible 5* review for our Chesham Sales team. We are delighted to read that they will always be your go to estate agents! We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleExcellent service. Always take calls and gave valuable information and support during this stressful time.
Hi Barbara, Many thanks for taking the time to write this 5* review for our Chesham Sales team. We are delighted you received excellent service and that they gave you valuable information and support. We will pass your comments on to them and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleWe had an excellent service from the whole team, especially Gemma, who did a great job.
5/5
FacebookExcellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.
PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frost Partnership's Buckinghamshire office has 354 reviews across three platforms: 128 on Google, 163 on Facebook (across the whole business), 63 on Trustpilot (across the whole business).
Frost Partnership Chesham is rated 4.4 out of 5 across all 354 reviews, and 4.9 out of 5 on Google from 128 reviews.
Frost Partnership Chesham, 1 Germain Street, Chesham, HP5 1LH, Buckinghamshire, HP5 1LH.
