Frost Partnership Chesham reviews

★★★★★ 5/5

Google

We’ve had the pleasure of dealing with Jacqui and her team and Frosts Chesham branch. I’ve dealt with plenty of estate agents in the past and on this move and Frost outshines the competition. Very professional, quick replies to questions, great at chasing other estate agents. Everything you need to make the process easy. I’d have absolutely no problem recommending Jacqui and her team. Thank you for a fantastic experience on this move.

Mike · 9 August 2025

★★★★★ 5/5

Google

We had a great experience with The Frost Agents, Chesham during our buying of our first Property. Alex was throughout with us right from the viewing and even after we completed and got our keys. He was very swift in getting touch with other estate agents, solicitors and the seller who made our whole buying experience smooth. Would definitely recommend The frost and Mr Alex for your house buying needs.

Sharath · 11 August 2025

★★★★★ 5/5

Google

We cannot recommend Jacqui and her team at the Frost Partnership Chesham highly enough! Jacqui's years of experience and expertise truly shine through in every piece of advice she gives and action she takes, allowing us to feel confident and well-informed at every stage. It was reassuring to know we were in such capable hands, supported by a marvellous team who mirrored her professionalism and dedication. Thanks to Jacqui, we felt safe and supported throughout the entire journey. If you're looking for an estate agent who combines deep expertise with genuine care and commitment, look no further. Thank you, Jacqui and team, for going above and beyond!

Annekatrin · 9 December 2024

★★★★★ 5/5

Google

This was our first home in the UK and it has certainly been an experience. A huge thank you to Alex, Louis and Jacqui for all their assistance throughout the process! From choosing a home to completion, their willingness to accommodate all … More

Debbie · 16 November 2025

★★★★★ 5/5

Google

I bought my property through Frost and found them to be incredibly helpful throughout the purchase process, from initial viewings to completion. Nick and Jacqui were very supportive and happy to take time to explain anything I was unsure of or didn't understand, which is especially reassuring to a first time buyer! Would definitely recommend their services.

Carla · 23 April 2025

★★★★★ 5/5

Google

I would highly recommend The Frost Partnership Estate agent in Chesham. Alex was extremely helpful throughout my buying process. He was excellent with following up inquiries as well as well keeping up with updates and he was always professional! It was great experience working with them.

Hulya · 22 August 2025

★★★★★ 5/5

Google

Jacqui and her team were fantastic and above all, they are trustworthy! Unfortunately, that’s not something we can say about many of the other big estate agents in the area. They were always helpful finding viewings and held our hand through to completion. We found the home we wanted and Frosts made the experience as simple and stress-free as possible. Thank you! ,

Iffy · 16 November 2024

★★★★★ 5/5

Google

Fantastic service from start to finish. Jaqui, Alex & the whole team at Frosts in Chesham were an absolute pleasure to work with and most importantly got the job done. Nothing like the stereotypical view of an estate agent, they are straightforward and plain speaking. I strongly recommend them. Thank you.

Richard · 19 March 2025

★★★★★ 5/5

Google

With many organisations a bland comment such as “they were great” suffices in reviews, but with Frost Partnership in Chesham we have had the most wonderful service. As first time buyers, we approached the whole house buying world with a degree of anxiety. Many questions whirled around our heads, and we were worried that perhaps we’d ask a stupid question and be judged for that. From the very start Jacqui Cuthbert, the office manager, was simply wonderful. Kind and patient to a degree that quite caught us out. While we could have prefaced a question with, “This might be a silly question, please forgive us” she never replied in anything other than generously-given knowledge. We cannot recommend Frost Partnership too highly. We trusted all of their staff implicitly. When we collected our keys (a great day), Jacqui was away from the office. Her colleague gave us a great smile, and words of congratulations and then handed us three things: a bunch of keys, a sheaf of change of address cards and a bouquet of flowers. They could not have made us happier. We have much to be grateful to Frost Partnership for.

Colin · 25 October 2023

★★★★★ 5/5

Google

It was such a pleasure to have worked with The Frost Partnership, Chesham, whilst buying my first home. Grace and Jess were stars throughout the process, they always came across as pleasant and personable whilst remaining professional. Nothing was too much trouble (and I was a pain at times, as i went back view so often!) I had a small hiccup after completion and Grace followed it through to the end to get a resolution. I cant recommend them highly enough, they made a really stressful process much easier to deal with. I would work with them again without hesitation.

Katie · 25 October 2023

★★★★★ 5/5

Google

We dealt mainly with Jacqui who we found highly professional, very friendly, helpful and informative throughout the whole process. On occasions when she was unable to speak to us her team were very happy to help and would always pass on any messages. The whole team went out of their way to help us in anyway they could. For example Nick, who went back to the house to read the meters for us after the sale, as we were unable to do so. We would highly recommend Frosts Chesham to anyone looking to buy or sell their house. A big thank you to the team at Frosts Chesham.

Ben · 25 October 2023

★★★★★ 5/5

Facebook

It was such a pleasure to have worked with The Frost Partnership, Chesham, whilst buying my first home. Grace and Jess were stars throughout the process, they always came across as pleasant and personable whilst remaining professional. Nothing was too much trouble (and I was a pain at times, as i went back to view so often!) I had a small hiccup after completion and Grace followed it through to the end to get a resolution. I cant recommend them highly enough, they made a really stressful process much easier to deal with. I would work with them again without hesitation.

Katie · 15 June 2023

★★★★★ 5/5

Facebook

I purchased a house recently through Frost Partnership and I had a great experience with them. Alex Grace was really helpful all throughout, he was very friendly, highly professional, approachable, very prompt and swift in responding. I felt like he was there to help always when needed. I had few conversations with his other colleagues in his office also sometimes and felt all were very helpful and nice. Purchasing house is a bit of a stressful thing but when you have people to support you though your journey of purchase, It will make your life easy and less stressful. Keep it up guys. A BIG THANK YOU

Deepesh · 2 June 2023

★★★★★ 5/5

Facebook

A special shout out for Caroline Scott who has been amazing at helping sort out an alternative rental flat for my 93 year old mother-in-law, who was served notice on her current flat at short notice. The compassion and care that Caroline has shown has been outstanding and we will be forever grateful! Thank you The Frost Partnership and especially thank you to Caroline Scott! :)

Sue · 25 April 2024

★★★★★ 2/5

Trustpilot

Moving out is stressful enough....

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Dee · 8 July 2026

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026

★★★★★ 5/5

Trustpilot

Helpful, quick, friendly

Alex Dornin at the Chesham partnership was great to deal with and helped us get a purchase through quickly after a previous collapsed chain. Quick, helpful, and always ready to help. Thanks Alex and team!

Lauren · 2 April 2026

★★★★★ 5/5

Google

The Frost Partnership in Chesham is a serious and professional company that we used to buy a house in the area. They were responsive, acted promptly and very pleasant on a personal level. The brunch is run well by local Jacqui Cuthbert; Nick Holloway from the team helped us find a house; both managed the process well.

Snezhina · 26 July 2024

★★★★★ 1/5

Trustpilot

Disappointing experience with Frost Partnership

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent.

Aqeela · 1 December 2024

★★★★★ 5/5

Google

Our house purchase wasn’t exactly the smoothest and took a bit longer and was stressful for everyone involved. This was, due to a range of factors, including the market, timing, and also understandably, the person we were buying from needed to find the right property. What we really appreciated, was the support that Alex Grace and every one at Frost Chesham provided to us. Alex always gave us open, transparent and honest advice, for example when we had to decide whether to look into rental options. We also particularly appreciated their regular communications, so we were always kept informed on what was happening, and what we needed to do and when. Alex and the team were also very proactive in chasing and following up actions, for example with the various surveyors, bank valuations, etc, to try and keep the sale/purchase moving forward as much as possible, as well as giving us advice e.g. on potential builders, roofers etc to contact. We were finally able to complete and move in, and that’s in no small part due to Alex's efforts. The Real Estate industry doesn't as a whole always have the greatest of image and reputation, but that is certainly not the case for Alex and the Frost team. I would have no hesitation in recommending Alex and the team at Frost Chesham to anyone looking to move into the area.

Mohi · 25 October 2022

★★★★★ 5/5

Google

Jacqui and the team are the estate agents I would want to deal with every time. We found them responsive, effective and personable, they mean and do what they say, and their advice always turned out to be spot-on. Because of external circumstances completely outside their influence they had to sell our house three times before the deal could go through. They approached this through varying market conditions with unfailing enthusiasm and effort, rapidly getting us a good result each time. Throughout an unusually complicated and frustrating process, Frosts were a constant help and reassurance, proactively following up on anything that was lagging, and fighting to progress our sale at every step in spite of significant obstacles. Even the other companies they suggested (solicitors, removals, etc.) were absolutely brilliant. When you move house there are normally several estate agents involved, and that experience showed us just how different they can be. Without exception, Jacqui and the whole of her team never fell short once, and were far superior to all the others we encountered. They are our first choice and we would recommend them without hesitation. To be clear, Frosts did not solicit or offer us anything for this review and it is given freely, purely in recognition for truly great service.

Justin · 25 October 2022

★★★★★ 5/5

Google

Can't thank Jacqui from Frosts and Partnership in Chesham enough. We put our family home of 49 years at chartridge Lane on the market as our dear dad had gone into a care home. She sold the house within 10 days and the sale went through stressfree and very smoothly. Highly recommend their service and kindness.

Claire · 27 May 2024

★★★★★ 5/5

Facebook

I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022

★★★★★ 5/5

Facebook

Jacqui and the team (Chesham) are the estate agents I would want to deal with every time. We found them responsive, effective and personable, they mean and do what they say, and their advice always turned out to be spot-on. Because of external circumstances completely outside their influence they had to sell our house three times before the deal could go through. They approached this through varying market conditions with unfailing enthusiasm and effort, rapidly getting us a good result each time. Throughout an unusually complicated and frustrating process, Frosts were a constant help and reassurance, proactively following up on anything that was lagging, and fighting to progress our sale at every step in spite of significant obstacles. Even the other companies they suggested (solicitors, removals, etc.) were absolutely brilliant. When you move house there are normally several estate agents involved, and that experience showed us just how different they can be. Without exception, Jacqui and the whole of her team never fell short once, and were far superior to all the others we encountered. They are our first choice and we would recommend them without hesitation. To be clear, this review is given freely, purely in recognition for truly great service. I hope you find the same as us.

Justin · 22 July 2022