Frost Partnership Chesham reviews in Buckinghamshire

★★★★★ 5/5

Google

Frosts were very understanding and considerate and patient in how they handled the sale of my property. Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.PositiveProfessionalism

Joe · 25 October 2021

★★★★★ 5/5

Facebook

I highly recommend The Frost Partnership in Chesham. I would like to personally thank Gemma Testa for all her help and assistance and being so caring whilst the purchase of my property went through. So very professional and on the ball. Communication was brilliant. Thank you thank you thank you once again :)

Sarah · 26 October 2018

★★★★★ 1/5

Trustpilot

Letter beware!

We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.

Richard · 22 October 2020

★★★★★ 1/5

Trustpilot

Had EE call asking to switch said easy…

Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless

Adam73 · 18 December 2024

★★★★★ 1/5

Trustpilot

There is no complaints process

There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership.

Jaspreet · 3 April 2024

★★★★★ 5/5

Facebook

Thanks to Alex and the team at the Ashford (Surrey) office. Very professional and always helped with all my questions at any time of the day. They chased various parties to keep the process smooth and timely. Definately recommend them and their conveyancing solicitor, Joanne Jessop at Adkirk Law.

Steve · 6 September 2019

★★★★★ 5/5

Facebook

Excellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!

Jack · 25 May 2022

★★★★★ 5/5

Google

We found The Frost Partnership to be a great estate agent. At all times they were professional, polite & friendly. They kept us updated every step of the way during the process of selling our house. Nothing was too much trouble for them and they were always happy to go that extra mile. I would have no hesitation about recommending Alex, Jacquie, Trevor or Jemima in assisting you with the sale of your property, they are honourable and a pleasure to do business with.

Julie · 25 October 2022

★★★★★ 5/5

Google

Both Alex and Louis have been of immense help to ensure completion of our purchase was within the agreed timeframe! Highly recommend them!

Cristina · 2 September 2025

★★★★★ 5/5

Google

Very friendly and helpful. We exchange ahead of schedule which was stress free! Jacqui and the team were amazing.

Adam · 25 October 2023

★★★★★ 1/5

Trustpilot

Negative move out experience

Moving in was absolutely fine and I had no issues at all. Unfortunately, moving out was a completely different experience. They tried to deduct as much as they possibly could from my deposit, charging extremely high prices for things that were honestly ridiculous.

Fallx · 23 December 2025

★★★★★ 5/5

Facebook

Alex, Jamie and Jeremy at the Frost Partnership Ashford were amazing throughout the whole process of selling my fathers house, which took many more months than expected. The initial valuation was carried out by Alex, who has an excellent knowledge of the area, and the subsequent marketing material was of a high standard. After securing a buyer the next few months were fraught with problems which Jamie, Jeremy and the team made far more bearable by keeping me up to date without me having to chase them. The final month of trying to complete the sale was extremely stressful but I felt at all times that the team were trying their absolute best to get me to completion. I'd like to thank them all very much for the wonderful service I received and I wouldn't hesitate to recommend them.

Clare · 30 June 2018

★★★★★ 1/5

Trustpilot

No response to emails - out of business?

I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.

DL · 8 October 2024

★★★★★ 5/5

Facebook

Thank you to the team at Gerrards Cross for dealing with our sale. Sonia, Matthew and the team were amazing, so knowledgeable and professional throughout, a pleasure to work with. Highly recommend ⭐

Berkiye · 26 May 2022

★★★★★ 5/5

Google

Gemma was very efficient, patient and made the process a lot easier, I would use them again if I could. They valued the property much higher than everyone else and nearly got their estimated value ThanksPositiveResponsiveness, Professionalism

James · 25 October 2021

★★★★★ 5/5

Facebook

A real pleasure to work with Sonia, Matthew and the team at the Gerrards Cross branch. They helped us find our first home and throughout the whole process were professional and diligent. Couldn’t thank them or recommend them enough!

Olivia · 15 May 2021

★★★★★ 5/5

Google

I would like to thank Jacqui, Gemma and Alex at Frosts Chesham for their dedicated support and advice during the selling of my property. Their valuable knowledge and personable approach made the process less stressful resulting with a quick seamless sell. I would like to thank in particular Gemma, who regularly kept me up to date with the status of the sale and also having the patience of a saint answering all of my questions during the process 🤓

Gavin · 26 October 2017

★★★★★ 5/5

Google

Absolutely brilliant service, from start to completion. Nothing too much trouble, regular updates. Jacqui and her team made the whole experience stress free. Can't recommend highly enough.

Andrew · 25 October 2022

★★★★★ 5/5

Facebook

We have just bought our first home with Frost in Gerrards Cross and could not have asked for a better experience! Sonia managed our purchase and was always at the other end of the phone to answer any questions we had. Her constant enthusiasm kept us going through the inevitable bumps in the road and, even when she wasn’t available, the whole team seamlessly took the reigns and kept us up to date on our progress. They guided us through the whole process and we are delighted to finally own our own home.

Amy · 28 February 2022

★★★★★ 5/5

Google

We just sold our property with Frosts Chesham, the team there were great and helped with everything during the whole process. We received a great valuation of the property, a great offer price on the property and then the selling process was made very easy with lots of help from Jacqui chasing up with our solicitors. I could not recommend frosts more.

Harry · 25 October 2023

★★★★★ 5/5

Facebook

I would like to take those opportunity to thank the staff at Frosts on Chesham for helping me with my purchase in Chesham. Any concerns I had were dealt with in a most professional manner, with regular, sometimes daily contact, if called for, to keep me in the loop. Special thanks to Gemma who handled the whole sale for me. Well done, a great job Frosts! I'd have no problem recommending the agency whatsoever. Marcus Hooper

Marcus · 6 July 2017

★★★★★ 5/5

Google

Jacqui Cuthbert and team at the Chesham branch provided an excellent service. Their patience and sage advice was very welcome and made a potentially very stressful project less so.PositiveResponsiveness, Quality, Professionalism, Value

Mike · 25 October 2021

★★★★★ 5/5

Google

We bought our house via Frosts and would sell again via them (not for a while hopefully!) as they were a delight to deal with. As with all house transactions, things generally get tight and tense toward the end and they stuck with us, re-assured us when we needed it and did plenty of chasing-up to successfully complete on a fragile chain - Top marks and sensitively done! Use them !! I won't single anyone out as they were all great ! Thanks so much.PositiveResponsiveness, Quality, Professionalism, Value

Ian · 25 October 2021

★★★★★ 5/5

Google

As first time buyers with one experience of a collapsing chain, my husband and I were a bit apprehensive as we made our offer for our new home...there really was no need to worry though - Frost Partnership were amazing! The whole team were informed, knowledgeable and professional. Just to call out Jacqui in particular who was an absolute dream to work with throughout. She is experienced, efficient and great and driving the process forward every step of the way. Please don't hesitate in using Frost Partnership, Chesham. You will have no regrets. :)PositiveResponsiveness, Quality, Professionalism, Value

Kárren · 25 October 2021