Trusted Agent profile · Buckinghamshire
★★★★★
320 reviews across 3 platforms
59-61 Hill Avenue, Amersham, HP6 5BX, Buckinghamshire, HP6 5BX
Frost Partnership's office in Buckinghamshire, at 59-61 Hill Avenue, is rated 4.3 out of 5 across 320 reviews on three platforms, including 93 Google reviews rated 4.7.
93
Reviews on Google
This office
164
Reviews on Facebook
Business-wide
63
Reviews on Trustpilot
Business-wide
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
FacebookVery friendly and very professional was stress free Frost handled everything. Can't praise the staff in the Ashford branch enough they explained everything and it happened as they said big thank you to Jamie, Lucy and Alex they are the ones I dealt with most but they were all lovely THANK YOU
1/5
GoogleBe careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. They continued to ignore my requests, but did take the time to email in order to ask for this review to be taken down. They are morally bankrupt and you should certainly try to take your business elsewhere if you can.NegativeQuality, Professionalism, Value
5/5
TrustpilotWonderful service from Gerrards Cross
Wonderful service all round from Matthew and team at the Gerrards Cross branch. Pleasure to work with, easy to contact and quick and efficient to respond. Patiently waited for 1 whole year for the complex property probate to go through. Would 100% recommend.
4/5
GoogleThe team are helpful and friendly. They spent time to go thru the purchase flow from offer accepted to purchase complete to me. They also closely followed up the progress.
Many thanks for leaving this 4* review for our Amersham team, it is very much appreciated. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleVery friendly professional team. They kept in regular contact and updates and always responded to any enquiries promptly. Above and beyond with help and advice and made the selling and buying of my properties problem free. I have no hesitation in recommending them as a honest honourable professional agent.PositiveResponsiveness, Quality, Professionalism, Value
Hi Deborah, Many thanks for taking the time to write this 5* review for our Amersham team. We are delighted to read that they provided you with an efficient and effective property service, and went over and above to ensure that both the buying and selling of your properties was problem free. We will pass your comments on to all involved. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFrost have been amazing from start to finish for the sale of our property which was done very quickly and smoothly by Josh, he did an excellent job.
Hi Sunita. Thank you very much for taking the time to post this fantastic 5 star Google review for our Amersham Sales team, and especially Josh. We are delighted to hear that they were amazing from start to finish for the sale of your property. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI’ve just exchanged on a sale handled by James Pettit at The Frost Partnership. What service. Confident, knowledgeable, professional and a pleasure to deal with. I cannot recommend highly enough. Thank you!
Thank you so much for taking the time to write this fantastic 5 star review for James Pettit from our Amersham team. It’s great to read that you found him confident, knowledgeable, professional and a pleasure to deal with. We will pass your comments on to him and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotRogues.
The Frost Partnership Estate Agents Staines-upon-Thames146-148 High St, Staines TW18 4AHEstate agentMichael TheNeverendingTBR1505 points 9 months agoLived in the Town Hall building in Staines-upon-Thames for a year. The flat was freezing cold in the winter, I've got kids so it was absolutely dreadful for them too. The windows are wooden so the heat just goes straight out. But more to the point, the central heating was ridiculous - they never heated up and were lukewarm to the touch. The ceiling leaked, the window sills inside leaked, water came through the wooden windows. It was just a horrible place to live. All throughout this years tenancy agreement we paid £1350 a month. When we announced we were leaving they hit us with bills. They took our deposit. Charged us for cleaning the apartment once we left. Charged us for painting the apartment once we left. Even charged us £45 for removing some Blu-tac marks on the wall, even though they charged us to paint the place. I've correspondence letters and emails and the PDF file of the bill they hit us with. I just wish I could do something about it. But I warn you, do not trust these rogues!!!!
1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
5/5
GoogleAndrew Holdsworth and his team were thoroughly professional and very helpful from start to finish. Combined with their expert knowledge of the local market we felt we were in very good hands and would use them again without hesitation. Steve and Katey Barker, Amersham.
5/5
GoogleReceived an excellent service from Andrew in the sale of our property in Amersham. A calm and measured manner backed up by deep experience meant that we faced and overcame a number of challenges and setbacks to realise the sale of our property and move into our dream home.PositiveProfessionalism
Hi Richard, Many thanks for taking the time to write this 5 * review for Andrew. We are delighted to read that he provided you with a knowledgable and professional property service that enabled you to move into your dream home. We will pass your comments on to Andrew and our senior management team. Wishing you every happiness in your new home from all at The Frost Partnership Estate Agents
5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly. All best wishes to you and yours and hope you have a Merry Christmas! Rob
5/5
FacebookAbsolutely outstanding professional service from start to finish! My very special thanks to; Henry, Sonia, Lizzy, Mathew and of course, Richard. All at Gerrards Cross branch. Extremely helpful, kept me updated with my purchase through out the whole process. I would highly recommend using Frost Partnership. Thank you all so much!!!
Hi Shanaaz, Many thanks for taking the time to write this glowing recommendation for our Gerrards Cross office. We are delighted to read that you received an outstanding property service from the team and will pass your comments on to all mentioned. Best wishes to you form all at The Frost Partnership Estate Agents
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotA No Show Estate Agent
Dreadful experience with Amersham branch. Made 40 mile journey in taxi to an arranged entry to a house. Without warning the agent never showed. I called and they said there was a problem and would phone back even though taxi driver was waiting they never called back. I called them and was told they weren’t coming. I’ve never heard of anything like this. I am making full complaint but they haven’t taken responsibility and keep changing their story. Appalling
5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Hi Paula, That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebookdealt with Wendy, who was incredibly helpful
Hi Luke, Many thanks for your recommendation - much appreciated.
5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
HI Karen, Many thanks for taking the time to write this recommendation for Vicky. We're delighted to read that she provided you with a professional, knowledgeable and responsive property service. We will pass your comments on to Vicky and to our senior management team. Bets wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract).For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
5/5
FacebookWe have just completed on the sale of our house in Ashford, and Vicky B (Ashford branch) was by far the most efficient, proactive agent whom we ever had the pleasure to deal with! Would highly recommend her - she was instrumental to achieving a positive outcome! 5 out of 5
Hi Cristina, Thank you so much for taking the time to write this 5* recommendation for Vicky and the Ashford team. We're delighted to read that she was the most effective and proactive estate agent you have ever dealt with. We will pass your comments on to both Vicky and our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI'm an estate agent who was involved in a chain with Gemma Testa in the Amersham office. Without a doubt a great professional. Kept me informed throughout the process. 100% recommend to use in this area.
Hi Craig Many thanks for taking the time to write this 5* review for Gemma Testa from our Amersham Sales office. We are delighted to read that she kept you informed throughout the process and was a real professional. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
5/5
GoogleThe team at Frosts in Amersham were efficient and attentive in the recent sale of my mother's house - they kept me in touch every step of the way and answered any questions and concerns that I had quickly.
5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frost Partnership's Buckinghamshire office has 320 reviews across three platforms: 93 on Google, 164 on Facebook (across the whole business), 63 on Trustpilot (across the whole business).
Frost Partnership Amersham is rated 4.3 out of 5 across all 320 reviews, and 4.7 out of 5 on Google from 93 reviews.
Frost Partnership Amersham, 59-61 Hill Avenue, Amersham, HP6 5BX, Buckinghamshire, HP6 5BX.
