5/5
Gwen has been extremely helpful and Iβ¦
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
Trusted Agent profile Β· Buckinghamshire
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313 reviews across 2 platforms
1-3 Queen Victoria Road, High Wycombe, HP11 1BA, Buckinghamshire, HP11 1BA
Connells's office in Buckinghamshire, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 313 reviews on two platforms, including 203 Google reviews rated 4.5.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
Gwen has been extremely helpful and Iβ¦
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
5/5
Lovely experience
Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.
1/5
Very Very Bad service I have ever had from this Branch as the Experience is totally unpleasant, I have showed an interest for one of the property which Connells High Wycombe Branch is dealing with has value about Β£245000.00. When I have rang them in the Morning that time the person from the sales team told me that because he got a meeting he cannot talked to me and promised me to rang back. Then I have contacted again around at lunch time and left message to receptionist about the same property then receptionist has taken my details and told me that someone will give me a ring Then I have got a phone call and I have given my all the details including email address and at the end of the conversation that person was asked me for my current situations and I have responded what way and the phone line was cut off in between and same time that person asked me to drop details in email for the property which I asked for ! However after Phone cut off I have not received any phone call from the Connells and then I have rang after my work at 16.15 and same person has picked up call and said he is going to book an appointment for coming Tuesday for viewing the Property and he also said that the Morgage appointment will be conducted on same time which I have not asked for ! Anyway I have received an email after 15 mins from the conversation that The property which I enquire about has no longer exist and they can still go ahead for morgage appointment on Tuesday ! And I have written an email to them stated that if the Property is No longer available than why Connell's has wasted my time for ? And sent and email said that the experience is completely unpleasant but Connells have not showed any courtesy for my email after had that bad experience The person whom I have spoke to was β Joseph Summerling β Also after I have posted this review on Google i have received this message from Joseph and i would say he lied. Please read this and make a decision
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
Want to say a big thank you to the team at Connells in High Wycombe, there was a lot of niggling issues, all from the buyers, but they dealt with it and got the best for me and hopefully a fair deal for the eventual buyer. Again, thank you Connells.
We are thrilled to have provided you with excellent service, even when faced with challenges. Thank you for trusting us to get the best deal for you and your buyer. We appreciate your kind words and hope to work with you again in the future. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Really helpful team members
Really helpful team members. I personally dealt with Ethan but all the team members I spoke to at Botley were happy to help. Ethan was open and honest about properties and never tried to sway my view throughout the house search process.
5/5
From the begging of tje buying proces Connels were very supportive and helpful. Especially Natasha who is a lovely Agent. Very professional and commited. She was communicating with me at all times finding the best mortage offers available for me. Whenever I called she was always available to talk and gave me the updates on my mortgage. She had managed to find me a great mortgage offer so I am ready to buy my own home. I am very greatful as she has made the process so much less stressful. Thank tou so much
5/5
Absolutely outstanding from start toβ¦
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
5/5
Property management experience
As a tenant, Iβve really noticed the difference since Libby became the property manager in October. She keeps me updated, responds quickly, and makes sure any issues are resolved without unnecessary delays. Her professionalism and consistency make the whole renting experience far less stressful.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Emma and team have been amazing, really helpful and knowledgeable and supportive with my search for a new home. Could not wish for more. Would highly recommend.
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
From the begging of tje buying proces Connels were very supportive and helpful. Especially Natasha who is a lovely Agent. Very professional and commited. She was communicating with me at all times finding the best mortage offers available for me. Whenever I called she was always available to talk and gave me the updates on my mortgage. She had managed to find me a great mortgage offer so I am ready to buy my own home. I am very greatful as she has made the process so much less stressful. Thank tou so much
4/5
Have had a really good experience with this branch while selling my flat. From start to finish. Jay Brown has been extremely helpful with the sale and also with the slight issue I had with my solicitor. No job was to hard for her to help with. Also the mortgage advisor Natasha Morello has been amazing in helping with every question I have ever had and is always happy to call and give me any details and answer any questions I have popped in an email I have sent to her. I would happily work with these particular people again in the futureππ
5/5
Great service on time,would definitely recommend Connells to my family and friends and would definitely use them in the future. Thank u Bradley
Thank you for choosing Connells and for recommending us to your loved ones. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Really good service and communication from Emma/Ben with our flat purchase. Punctual responses from all enquiries and a pleasant experience throughout. Would recommend!
Thank you for the kind words! We're thrilled to hear that you had a pleasant experience with our team and appreciate the recommendation. Punctuality and communication are top priorities for us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
Mr Pontais
What a lovely estate agent Mr Pontais, or as I knew him, Jack. If it werenβt for him I wouldnβt be living the Notting Hill dream. Iβm yet to find my Hugh Grant but at least I have a house
5/5
Aleksandra Szurek
Aleksandra Szurek, from Chancellorβs didcot branch. She was informative, caring and attention to detail when asked any questions was great. I wish her all the best in her future career with chancellorβs. Suhel and Dil.
5/5
The young man was very helpful andβ¦
The young man was very helpful and knowledgeable. Iβve viewed the property several times and he was always a great help.
We're delighted to hear our team member was so helpful and knowledgeable. Thank you for your kind words!
1/5
lazy
Took multiple tries on the phone to get hold of them. Website not updated with sold property. Wasted my time.
Hello, we are sorry to read of your review and have notified the relevant department about your message - they will look into this for you. If you have any further information, please email directors@chancellors.co.uk. Many thanks.
5/5
Abbie was extremely friendly and veryβ¦
Abbie was extremely friendly and very informative. We have found estate agents to be lacking information on the property. Abbie had the answers to all of our questions and we left feeling satisfied that we have everything we needed to make an informed decision. Very professional and helpful.
5/5
Just bought a place and all staff were very helpful. Had a great and smooth experience.
Thank you for your review! We are thrilled to hear that our staff provided you with a great and smooth experience during the purchase of your new place. We strive to make the process as easy and enjoyable as possible for all of our customers. Thank you for choosing us!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
Iβm really happy with Connells service, Arushah has been amazing with her customer service, sheβs really friendly and has been really helpful in trying to find the right property for me
Thank you for your wonderful 5* review Eram. Kind regards, Lucy, Customer Relations.
5/5
She is kind, helpful, she gives more options and better advice.
We strive to provide excellent customer service and are glad to hear our efforts are noticed. We will continue to offer multiple options and expert advice to meet your needs. Best wishes, Lucy, Customer Feedback and Support Team
5/5
Emma Samuel has been great with helping my partner and I buy our first home. A credit to the High Wycombe branch!
Thanks Rebecca for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
Special thanks to Ryan Harding who showed me around a property recently. Although not the right house for me, I'd be happy to have a viewing again with Connells. He was punctual, friendly and very knowledgeable of both the house and the local area.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
3/5
I had found a property that Connells had posted and agreed to a viewing and mortgage appointment on the same day. I found the appointment and the viewing to be extremely useful, I was super happy and ready to go ahead and purchase the property. I had an email chain back and forth with the advisor regarding the mortgage. Some issues came up and the advisor assured us she would help us the best she could. However this would be the last time we would hear from her for two months, as she did not contact us again. I then found another property with Connells some time later to which another advisor called me back and had recognised my name from before. He had the previous advisor contact me, and when she did, she asked me if I was still interested in the property from before. I had never lost interest in the property, was simply wearing to hear back and never did. And to top this, I replied back saying we were still interested and have not heard a response since! It was a beautiful duplex which has been sold now, which is very unfortunate as I was happy to purchase at the time. Will definitely not be doing business with Connells again as was a waste of time and very unprofessional.
Hi Aishah, we're sorry to hear about your experience with us. We appreciate your feedback and apologize for the lack of communication. Please contact us at complianceresidential@connells.co.uk so we can address your concerns. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Buckinghamshire office has 313 reviews across two platforms: 203 on Google, 110 on Trustpilot (across the whole business).
Connells High Wycombe is rated 4.5 out of 5 across all 313 reviews, and 4.5 out of 5 on Google from 203 reviews.
Connells High Wycombe, 1-3 Queen Victoria Road, High Wycombe, HP11 1BA, Buckinghamshire, HP11 1BA.