Trusted Agent profile · Buckinghamshire
★★★★★
313 reviews across 2 platforms
1-3 Queen Victoria Road, High Wycombe, HP11 1BA, Buckinghamshire, HP11 1BA
Connells's office in Buckinghamshire, at 1-3 Queen Victoria Road, is rated 4.5 out of 5 across 313 reviews on two platforms, including 203 Google reviews rated 4.5.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotThe bookings viewing process was quick
The bookings viewing process was quick. We met kashan who viewed the property to us . He was very polite very kind , friendly and professional .what stood out the most his willingness to answer all my question .i highly recommend kashan anyone who looking for property. Thank you for your outstanding service. Thank you so much kashan helping us
5/5
TrustpilotTom has been totally professional…
Tom has been totally professional throughout our dealings. He has been most accommodating with viewings. He has provided us with great advice and is extremely helpful.
5/5
GoogleI would like to say a BIG thank you to Humeirah Janed who helped us with the purchase of our property. She was very efficient, professional, honest and the list can go on.. I highly recommend anyone who is looking to buy a property or sell their property to get in touch with her. I loved her professionalism and her attitude. Thank you once again!
Hi Urfan! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
5/5
GoogleHad a great experience working with Natasha and the team. Everything was handled efficiently and with care. Truly appreciated their professionalism and attention to detail. Highly recommended!
Hello Nick, Thank you so much for your wonderful 5* review! We're thrilled to hear about your great experience with Natasha and the team. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotLauren Stearman.
We recently were shown some properties by Lauren who was very professional, knowledgeable and easy to talk to. Lauren quickly understood what we were looking for and clearly explained the current state of the housing market. We had great confidence in her comments and suggestions about properties and would highly recommend her to anyone seeking to buy or sell property.
5/5
GoogleEmma from Connells High Wycombe. She was fantastic. She made my sale a lot less stressful. Very good communication always replying to my email and calls. She is an amazing lady who gets the job done. She is a credit to Connells.
Thank you for your kind words! We're thrilled to hear that Emma exceeded your expectations and made your sale stress-free. We're so lucky to have her on our team at Connells. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBradley is one of the best agents I could ever go to speak about properties, he works hard to sell your property, he has an amazing attitude when discussing price and helping us out in terms of selling. I would always recommend Bradley without a doubt. 10/10 service.
Many thanks Krunil for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Ben and Emma for the exceptional services. They helped me during the whole process on each and every step. Thank you so much 😊
"We are thrilled to hear that you had such a positive experience with our team, Ben and Emma! We always strive to provide exceptional service and it's wonderful to know that we were able to assist you every step of the way. Thank you for choosing us!" 🔥 #CustomerSatisfaction Kind regards, Lucy Mawer, Customer Feedback and Support Team …
5/5
GoogleA really good experience in finding and buying a Shared Ownership property. I live 400 miles away form the area I am moving to, so to have Emma helping and reassuring me on the end of the phone line whenever need has made this whole process a lot easier than I thought it would be. Thank you for all your help.
"Thank you for your kind words! We're thrilled to hear you had a great experience with us and that Emma was able to make the process easier for you. We're always here to help, no matter the distance. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleConnells Estate Agents High Wycombe handled our sale with calm, clear updates throughout. Friendly, efficient, and proper good at keeping everything on track. A fuss-free experience from start to finish, and I’d happily use them again.
"Thank you for your kind words! We are thrilled to hear that you had an excellent experience with us. Our team at Connells High Wycombe always strives to provide friendly, efficient, and stress-free service. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotBrooke was amazing from start to finish…
Brooke was amazing from start to finish - she was very friendly, very responsive and managed to arrange a visit at the only time that worked for us. She also kept us updated and tried to help speeding up the process. Definitely recommend her if you need any help :)
5/5
TrustpilotEthan was lovely and very helpful.
5/5
GoogleNatasha Morello is a fantastic mortgage consultant. She is experienced and knowledgeable, and thoroughly explained everything to me. She worked so hard on the application, especially on such a tight timescale. I am very grateful to Natasha for her help in securing my first home.
Thank you for taking the time to leave us this amazing 5* review Natalie. Kind regards Lucy, Customer Relations.
5/5
GoogleShe was extremely supportive throughout the entire process and made every effort to secure the best possible deal. As a first-time buyer, I found her guidance invaluable. Despite my complex financial profile, her dedication and expertise helped me successfully obtain a mortgage.
Thank you for your glowing review! We are thrilled to have provided you with the support and expertise needed to secure the best deal as a first-time homebuyer. We pride ourselves on providing invaluable guidance and are delighted to have helped you successfully obtain a mortgage. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHouse sales are rarely straightforward and the measure of a great team is how they respond to and overcome obstacles. In this respect it is hard to see how we could have asked for more from Jon Roberts and the team at Connells High Wycombe; their professionalism has been outstanding and their attitude unimpeachable throughout. Sincere thanks.
James Dean thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe reviewed a bungalow accompanied by…
We reviewed a bungalow accompanied by Luke from Chancellor’s Estate Agency he was very attentive showing the salient points also leaving us to have a second look very patient even obviously he had other clients to see.
We are so pleased to hear about your positive experience. We truly appreciate your kind words regarding our attentive and patient service. Thank you for sharing your feedback!
5/5
GoogleNatasha provided excellent service. She was very helpful, understanding, and guided me through the entire process with ease. She answered all my questions clearly, and after speaking with her, I now have a much better understanding of how everything works. She was efficient, responsive, and overall I’m extremely pleased with the support she provided.
Thank you for your kind words! We are thrilled to hear that Natasha provided you with excellent service and helped guide you through the process with ease. We pride ourselves on having knowledgeable and efficient team members who are always happy to help. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotGood help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
2/5
GoogleI've had to change my review because of the level of professionalism and service from Natasha. She did a great job when we initially met as our mortgage broker, however towards the end of our completion, she was very pushy and definitely overstepped her position as a mortgage broker. Our purchase took a bit of time with delays because of Connell's recommended Solicitor, Swiitch, who their client was using. They were absolutely dreadful in responding back to our solicitor. Natasha said they have access to the Swiitch portal so can view any updates/correspondence regarding our property. Natasha called us often for updates as apparently our solicitors were unresponsive, which is untrue as we have proof of email correspondence. This clearly shows she either didn't check the portal or Swiitch never made any updates. Swiitch would take weeks to reply to our solicitor, even though Natasha said Swiitch are not really busy and reply within hours. The seller threatened to pull out because of outstanding enquiries we were waiting for from Swiitch, which we initially asked for 5months ago, only for them to send it a day before completion. Natasha was very pushy, and somewhat blamed us for the delay. We received the contracts on a Friday, and with so much to read, had the weekend to go through the details to sign for Monday morning. Natasha really overstepped and kept telling us to just sign the contracts without reading the reports, so we can push completion. We're first time buyers and found this really out of order. I don't even understand why she is pushing for this as she is the mortgage broker, not a solicitor. She had no right advising us when to sign the contracts. Humeirah did a wonderful job in showing us different properties and its shame I can't leave separate reviews as she deserves the 5 stars but Natasha has let the team down. Overall, a downhill experience and I'd advise not to go with their recommended solicitor.
5/5
TrustpilotMolly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
1/5
TrustpilotDeposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
5/5
GoogleThey went above and beyond to help me find the perfect place. I am extremely grateful for all their help and can definitely recommend them to help with your move too!
"Thank you so much for your kind words! We are thrilled to have been able to assist you in finding your dream place. It was our pleasure and we would be happy to help with any future moves. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleThe Mortgage Team was fantastic. Our chain was complex and drawn out, however the team's advice was invaluable. Very highly recommended.
Thank you so much for the brilliant 5* review! It was our pleasure to help with such a complex situation. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
5/5
TrustpilotWe were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
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