Trusted Agent profile · Buckinghamshire
★★★★★
380 reviews across 2 platforms
64 The Broadway, High Street, Chesham, HP5 1EG, Buckinghamshire, HP5 1EG
Chancellors's office in Buckinghamshire, at 64 The Broadway, is rated 4.7 out of 5 across 380 reviews on two platforms, including 233 Google reviews rated 4.7.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
4/5
GoogleBuying our first property: We were in London,and were looking for a house in Chesham. As it's a long way to get to Chesham,Alan was very well organised,by booking as many viewings as possible in one go,good listening skills,attention to details,and his communication skills was amazing!Updated us on the buying process regularly,always available for any questions. Alan was very helpful.The process was fast and efficient.Happy to do business with Chancellors!
5/5
TrustpilotHi very helpful staff and good…
Hi very helpful staff and good knowledge.
We appreciate your kind words! We're happy to hear that our staff was helpful and knowledgeable during your visit.
5/5
GoogleNick and the team at Chancellors in Chesham - great bunch! - Ever since we got our market appraisal done Nick had kept in touch and so when we decided to sell there was only one choice - we went to the market but were underwhelmed by the others. Nick has huge knowledge of his patch and we felt very comfortable with his advice. Definitely a 2% service :)
5/5
GoogleVery friendly and professional staff!
Thank you, Marius! We're thrilled to hear that you had a positive experience with our friendly and professional team. Your satisfaction is our priority, and we appreciate your kind words!
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
GoogleAn outstanding team, throughout my entire rental search Benjamin has been clear and concise at every stage, a real asset to the team!PositiveResponsiveness
Thank you Natascha for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe have just completed the purchase of our 1st house in Chesham and Chancellors provided excellent service throughout the process. Daniel Hemsley is an excellent asset to the business; he is professional, friendly and very helpful. When our exchange got delayed Daniel was able to give us details on delay reason before our solicitors managed to establish that. Daniel is definitely a go to person at Chancellors!!!
1/5
GoogleStaff lied multiple times about the property we were moving into. This includes the agreed price with the landlord. The keys were late on move in day and they tried asking us to move in the next day. Specific details we asked about they lied about too. Everything about this branch is unprofessional and I would not go through chancellors or recommend them to friend. I called this morning to ask for some simple information and they said they would call me right back, no one had called me back. They appear to have no respect for people. Don't be mislead by my rating. I would give them 0/5 if possible.
Hi Reggie, thank you for taking the time to write a review, we are however, disappointed that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
5/5
GoogleAfter a lacklustre experience with another estate agent, we decided to use Chancellors to take on the challenge. From the very start, both Nick and Bonnie were professional, engaged and 'on the ball'. The result...a sale that we've just completed on. A key skillset is their knowledge of the local market, and their vast book of prospects. A 100% positive experience for us. Thanks guys!
5/5
GoogleBrilliant service from Ibrahim and the lettings team
Hi Saiqa, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleWe recently bought a property through Chancellors in Chesham and our experience was very well handled by Alec Worrall who gave us all the information, was very helpful, patient and polite and went out his way to make it all possible. i would definitely recommend Alec or Chesham and their staff for buying property as they friendly helpful and provide an excellent service. Narendra and Sheela
5/5
GoogleWe have recently purchased a property through Chancellors and Alan Dempsey was excellent from start to finish. He took time to find out exactly what we were looking for and provided an excellent service throughout the process. Rob Packham who looked after us from offer through to exchange was excellent, very patient and a pleasure to deal with. I cannot recommend this agent enough! Thank you
1/5
GoogleChancellors are the worst people I've ever met. They are rude, unprofessional and devious. They never answer the phones, they don't respond to their emails, they withheld information from us, both of the women (ciara brown and Gemma batey) who were supposed to be dealing with our move were extremely rude on several occasions and told me that chasing up references was my responsibility even though the referencing forms were never sent out and I paid £160 per person in fees. They sent out wrong contracts that had to be redone but we only ever found this out after I called them otherwise they wouldn't have told us about it. After over a month of them having my deposit and our moving date being pushed back several times we had an email on the day before we were due to move in saying that we could no longer move in. They lied about the reason for this when in actual fact it was because they hadn't done anything they were supposed to do in preparation for our move including getting a professional clean done. They left me, my husband and our 8 month old baby homeless. It is now 2 weeks later and they still haven't returned my deposit . Avoid chancellors at all cost! They are a bad company and the people who work their are nasty and don't care about their jobs or their customers. They are thieves.
Dear E O, We are sorry to learn that the service received from our team did not meet your expectations on this occasion. Communication is at heart of what we do and any messages left with the team should be returned as soon as possible and we are sorry if you feel this has not always happened. I have passed on your comments to the team to ensure we're doing all we can to meet our usual high standards in this regard. We would appreciate if you could contact seniorsupport@chancellors.co.uk with full details so that we can investigate the issues you've raised here further.
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
1/5
TrustpilotI would strongly caution landlords
I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
5/5
GoogleWe had challenges in securing the property into Chesham and were in a bit of urgency. Mithu Gurupan from Chancellors listened to our needs and very impressed with his professionalism. He made sure all parties were well informed and made sure the deal went through promptly.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleExcellent experience with Chesham branch. Nicholas was extremely friendly and helpful, allowing us to make quick decisions. The whole team was very professional and made the process a breeze. Highly recommended.
5/5
GoogleCompleted today! As a first time buyer some bits of the process seemed a bit daunting at first but the whole experience was made a lot easier by Dan Hemsley at Chancellors who proved a great help from the start of the process to the end. Many thanks to Dan and everyone else involved at the branch. Now to buy some furniture...
5/5
GoogleIt has been a pleasure dealing with James Ambridge from the Chesham branch and Chancellors as buyers. He has been extremely helpful and professional and we have felt like we have been kept well informed at all stages of the process.
Thank you Finnán for giving our Chesham branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the relevant person for you.
5/5
GoogleExcellent experience, very professional service. James in particular (Chesham office) managed the process of renting a property very well. He ensured all compliance checks were completed seamlessly and responded to emails and queries very quickly. I felt looked after as a customer. Would thoroughly recommend.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleI was impressed with Chancellors in Chesham, in particular, Bonnie was extremely diligent when handling my requests. She took great care and ensured that my needs were met every step of the way. Her dedication and knowledge of the market were incredible, and she maintained professionalism throughout. I would highly recommend her to anyone looking to buy or sell a property.
5/5
TrustpilotJamie Woodman
Good customer service
5/5
GoogleWe had a very positive experience with Chancellors during the recent purchase of our property. Alan Dempsey was most competent and efficient and any query which we had was dealt with swiftly and with an obliging manner. In fact he went beyond the call of duty and was very professional in his dealings with us, yet carried them out most affably.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Chancellors's Buckinghamshire office has 380 reviews across two platforms: 233 on Google, 147 on Trustpilot (across the whole business).
Chancellors Chesham is rated 4.7 out of 5 across all 380 reviews, and 4.7 out of 5 on Google from 233 reviews.
Chancellors Chesham, 64 The Broadway, High Street, Chesham, HP5 1EG, Buckinghamshire, HP5 1EG.
