Chancellors Aylesbury reviews in Buckinghamshire

★★★★★ 5/5

Google

I wanted to take a moment to express my sincere appreciation for the outstanding service I received from Lillie Kirkham at your agency. As a client, I believe it is important to acknowledge when exceptional service is provided, and Lillie truly exceeded my expectations. Lillie's professionalism, attention to detail, and commitment to ensuring a smooth and efficient process were evident throughout our interaction. From our initial meeting to the finalization of the rental agreement, Lillie consistently demonstrated a high level of competence and customer-oriented approach. I found Lillie to be not only knowledgeable about the properties and rental market but also highly responsive to any queries or concerns I had. Her prompt communication and willingness to go the extra mile to address my needs made the entire experience stress-free. I also appreciate the transparency and honesty in all dealings with Lillie. She provided clear and accurate information, fostering a sense of trust that is crucial in the real estate industry. Overall, my experience with Lillie Kirkham has been exceptional, and I am more than satisfied with the service she has provided. I believe that such dedication and commitment deserve recognition, and I am pleased to give Lillie and your agency a well-deserved 5-star rating. If you are looking for a letting agent who is not only professional but also genuinely cares about their clients, I wholeheartedly recommend Lillie Kirkham. Thank you once again for the excellent service, and I look forward to any future interactions with your agency.

Charaka · 13 March 2024

★★★★★ 5/5

Google

Everything is smooth from the first call to follow up top notch reduced the stress thanks to Orianne. Regards Evelyn.

Gavin · 20 March 2026

★★★★★ 5/5

Trustpilot

Bethany was really engaging and had a…

Bethany was really engaging and had a great understanding of the property.

Jonathan · 16 May 2026

★★★★★ 5/5

Google

I found the team at Chancellors to be friendly, helpful and very responsive. Orianne was proactive throughout the process of showing prospective tenants and successfully letting the flat, displaying confidence and professionalism at all times. We are pleased with the outcome and look forward to an ongoing partnership. Recommended.

Andrew · 3 April 2026

★★★★★ 5/5

Google

My agent Lillie was extremely nice and helpful. As a local she even gave me some insight and advice on things to do locally. Was a pleasure meeting her, and 5 stars to her, she really sold the place well to me. Only downside to the whole process was that I wasn’t a fan of the Lettings Hub, the referencing agency used by Chancellors. They seemed like a useless middle man that didn’t do much except extend the process. Didn’t seem super professional and their online reviews are terrible, so was quite uncomfortable sending them my personal details. Wish I could have just sent my documents and references to agent/landlord directly - sometimes simple communication is best, instead of outsourcing everything!

Tafsia · 12 February 2024

★★★★★ 5/5

Trustpilot

Hannah has been brilliant

Hannah has been brilliant from booking the viewing in, showing us around the property and had answers to all of our questions and help with a complex application

Consumer · 27 August 2026

★★★★★ 5/5

Trustpilot

Jessica was so helpful in my house…

Jessica was so helpful in my house buying process and made it go as smoothly as possible. We will 100% contact her for help in future.

Alice · 4 September 2026

★★★★★ 5/5

Google

I have been speaking to Grace from Chancellors since November 2023, she has been extremely efficient and supportive throughout the process. Her patience and professionalism are beyond compare. From viewing till the completion of the purchase she has been my guide. Answering my queries, keep me in the loop with the entire process. I would definitely like to recommend her services to all. Thank you Grace and Chancellors for making my 1st home purchase a reality.

Sonali · 13 March 2024

★★★★★ 1/5

Google

Please read this carefully before you even think of contacting them. I liked a property that was advertised by this agent, hence I contacted them. The phone was answered in a couple of rings by Sian who was the sales manager. She answered all the queries I had and spoke in a friendly manner. After I viewed the property and called to make an offer, the phone was again answered in a couple of rings. After a few hours I was contacted by James who said that my offer had been accepted however they will continue to market the property. I was not too happy about this as this was not standard practice, however James advised me once a survey was carried out they will take the property off of the market. I told him that if I pay for my searches it demonstrated that I was financially committed. He did not agree to this. James is actually a lovely person, however on this occasion I think he was following instructions from his senior colleagues. I thought paying for the searches would be quicker than waiting for a survey to be carried out, hence I could get the property off of the market quicker this way. I called back shortly and spoke to Sian and asked her to reconsider, after a couple of minutes she started howling at me, advised I was repeating myself and remarked, you have 5 mins to call your lawyer to pay for your searches and ended the call. What she meant was it was 4.55 and it will be 5pm in 5 minutes. I called my solicitors and they advised, without a memorandum of sale, I am unable to pay for my searches. The manner in which Sian spoke to me was absolutely appalling, she is prepared to say anything to get you off of the phone, I think she should not be working in customer service as words like empathy and politeness mean nothing to her. After I paid for my searches they did take the property off of the market, but after paying for my searches whenever I called them no one picked up the phone at the branch, it went through to an overflow team, whenever it was convenient for them they got back me. Before the exchange of contracts I decided to view the property again but no one turned up for the viewing, I got a written confirmation which explicitly stated someone will turn up but no one did. Once you are financially committed you are no longer a priority. This was absolutely appalling and disgusting. I waited outside the property from 2.30 pm till 5pm, called 10 times, sent 3 e-mails and no one got back to me. I wait for 2hrs.30 mins in the cold with my elderly mother and nothing. It was a 160 mile round trip, I came from south east London to Aylesbury. Whenever I called I got through to the overflow team who said someone from branch will get back to you and no one did. I asked for a call-back from a manager and asked for an explanation and compensation for time wastage. I got a call back from Lee the next working day, who was the area manager, who said they are unable to provide any compensation as this is down to an admin error and not the seller's fault. I was shell-shocked at his explanation. Please do not use these people as they will make you question your sanity. Couple of days before completion day, I called them, as expected I was unable to get through to them and no one picked up in a couple of rings as they don't care about me as a I am financially committed, they called me back on completion day to say although they shut at 6pm I will have to collect my keys at 4pm as no one will be in office after 4pm. Luckily I made the call, on completion day once I collected the keys from them, I looked up at the heavens and thanked god, by god's grace it was the last time I was in contact with them. On a positive note, I felt James was a very friendly person and a good agent other than that it was a very bad experience with them. Please avoid them. They may be initially friendly with you however once you are financially committed they will not care about you, I feel they may be short-staffed. Also, as explained before Sian should not be working in customer service. I do hope they improve but they have a long way to go.

Kushalbos · 9 November 2023

★★★★★ 5/5

Google

I had completed the contact us form on the Lettings website and within minutes, James had emailed with a property that matched everything I was looking for. The communication, viewing and move in went incredibly smoothly. The help I received was second to none and made a usually stressful situation, into one that was relaxed. I can’t thank James and P enough for all they’ve done and all they continue to do. It’s been 3 months and I’m still very happy.

Sian · 9 November 2023

★★★★★ 5/5

Google

My experience with viewings and the initial stages of securing my tenacy with Chancellors has been perfect so far. James has been really helpful with answering my questions promptly and providing all the information I have needed so far. Manny was also very helpful during my viewing, answering my questions, and giving me the time I needed to look around the property. We are really pleased to have secured the property and are looking forward to moving in soon. Would recommend Chancellors to future landlords and tenants.

Ba97 · 9 November 2023

★★★★★ 5/5

Trustpilot

Odeta was very helpful bright and…

Odeta was very helpful bright and cheerful, went out of the way to help

James · 18 March 2026

★★★★★ 5/5

Google

Lovely experience. Lillie is very supportive and good at her job. Felt heard through the whole process.

Lorraine · 17 February 2026

★★★★★ 5/5

Google

Lillie was very helpful from the beginning to the end. Making the process was smooth as possible.

Peter · 17 February 2026

★★★★★ 4/5

Trustpilot

A mixed time with renting through…

A mixed time with renting through chancellors with false information being provided at the start of my tennacy and late notices of rent increases but since Jamie woodman took over our account she was nothing but fantastic right up until the end of our tennacy which ended on a positive note and should be comended for the work they put in to make everything right!

Adrian · 2 October 2026

★★★★★ 5/5

Trustpilot

Isabelle is very supportive and always…

Isabelle is very supportive and always listens .... great communication and very kind

Wendy · 18 March 2026

★★★★★ 5/5

Trustpilot

Danielle was excellent from start to…

Danielle was excellent from start to finish, my property was literally empty for less than a month now it has a new tenant

Mr · 20 December 2025

★★★★★ 5/5

Trustpilot

Ella was so lovely and accommodating

Ella was so lovely and accommodating. Thank you for helping us find our dream home!

Renee · 10 October 2026

★★★★★ 5/5

Google

Thank you for your helps Orienne. Everything was perfect .

Alican · 3 April 2026

★★★★★ 5/5

Trustpilot

Chancellors are hands down the best…

Chancellors are hands down the best estate agents I've ever been a tenant with. They are incredibly responsive and any issues are always resolved quickly. Our property manager, Molly Adams, always goes the extra mile, ensuring we are aware of what is happening at each step in a process and following up to make sure that everything went smoothly and was completed as expected.

Elliott · 24 September 2026

★★★★★ 5/5

Google

I had an amazing experience working with Agent Lillie Kirkham to find my new home. From the very beginning, they were professional, knowledgeable, and always available to answer my questions Quickly and were very helpful.They understood exactly what I was looking for and went above and beyond to find the perfect house for me. Their guidance made the entire process smooth and stress-free. I highly recommend Lillie to anyone looking to buy a home!” At Chancellor Aylesbury

Adongo · 9 April 2025

★★★★★ 5/5

Trustpilot

Hannah Rae has been so supportive in…

Hannah Rae has been so supportive in our process of getting a new home, even with the documentation. We appreciate you.

Eko · 19 August 2026

★★★★★ 5/5

Trustpilot

Great response time

Great response time. Issue was resolved promptly by Jamie Woodman

Mr · 18 March 2026

★★★★★ 1/5

Google

had a terrible experience, company moved my appointment around the day before and didn’t send me through the address. real address was an hour away from where it was scheduled, had to cancel as i needed to be working at that time, and couldn’t spare an additional hour in the middle of a weekday due to work there colleague decided it was appropriate to phone me up and insult me over the phone, incredibly unprofessional and rude

Ellen · 24 September 2025