Trusted Agent profile · Buckinghamshire

Chancellors Aylesbury reviews in Buckinghamshire

4.4

★★★★★ Great

437 reviews across 2 platforms

13 Market Square, Aylesbury, HP20 1TB, Buckinghamshire, HP20 1TB

Chancellors's office in Buckinghamshire, at 13 Market Square, is rated 4.4 out of 5 across 437 reviews on two platforms, including 271 Google reviews rated 4.4.

Google logo

4.4 / 5

271

Reviews on Google

This office

Trustpilot logo

166

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.

5/5

Trustpilot

Shana was incredible

Shana was incredible.

Char · 21 January 2026

Agent replied · 22 January 2026

Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Google

Warren peach valued our house. Didn't know the area came across like a car sales man. He told me no sale no fee... however I know someone that was on the market with them. No commutation no Tuesday's call for an update. All they did on a Tuesday was ask me to reduce my price.surly.that is illegal. Calling. You callwd evey Tuesday to reduce. Warren plum more like it They handed in their notice and this company is NO WAY NO SALE NO FEE TJEY CHARGED 843 POUNDS FOR HIM TO LEABE HIS CONTRACTNegativeResponsiveness, Quality, Professionalism, Value

David · 9 November 2021

Agent replied · 8 November 2024

Hi David, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.

5/5

Google

Patrycja Eichstadt has been outstanding in helping us search for a home. One of the few agents that took the time to understand our needs and really try and meet those needs. Patrcja was always in close communication and when I left a message she was quick to respond or call back. I can highly recommend working with Patrycja.

Justin · 9 November 2023

Agent replied · 8 November 2024

Hi Justin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

1/5

Trustpilot

I could not recommend a letting agency less

I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.

Alli · 26 August 2026

5/5

Trustpilot

Good help

Charlotte has been great and patient, showing me all available houses I am interested in purchasing.

Miss · 21 May 2026

5/5

Trustpilot

Molly is highly efficient

Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.

PRAV · 20 May 2026

5/5

Google

We have been looking for a property for a few months now with little luck. James has been in touch regularly sending us potential listings and upon finding a place that suited, he was incredibly swift at getting agreement from the landlord and arranging a viewing. Exemplary service that I couldn't fault if I tried. Thank you!

Joe · 9 November 2023

Agent replied · 8 November 2024

Hi Joe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Google

It was a smooth process getting a house. All communication was kept clear and understandable. It was amazing getting a house without a hassle. No stress every thing was done and paper works promptly done before moving date. I would do this again

Sandra · 17 February 2026

Agent replied · 17 April 2026

Thank you Sandra for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

1/5

Trustpilot

Deposit repayment issues

We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.

Naz · 25 August 2026

1/5

Trustpilot

Terrible property managers

This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.

KM · 23 December 2025

5/5

Google

My 5 star experience was solely down to Bella who works at the Aylesbury office! She was so helpful and attentive, which is exactly what you need / want when selling and buying a home. Great to work with her and get my sale over the line.

Pooja · 17 December 2025

Agent replied · 17 April 2026

Hi Pooja, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

We were looked after by Jamie woodland…

We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend

Mark · 1 October 2026

5/5

Trustpilot

Gwen has been extremely helpful and I…

Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.

Holly · 21 November 2025

5/5

Trustpilot

Lovely experience

Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.

Vanessa · 21 October 2025

5/5

Trustpilot

Fantastic PM team

The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.

J · 21 January 2026

5/5

Google

Henry was so helpful and understanding. The process of letting my property has been amazingly smooth and this is in spite of me being based in Dubai. Will definitely be using Chancellors again.

Abdul · 9 October 2024

Agent replied · 8 November 2024

Thank you, Abdul, for your fantastic 5-star review! We’re thrilled to hear that Henry provided you with helpful and understanding service during your letting process, especially from Dubai. Our team is dedicated to making the experience as smooth as possible for our clients. We look forward to assisting you again in the future. Best wishes from all of us at Chancellors - Aylesbury!

1/5

Google

Unfortunately had an extremely poor experience with this so called “estate agents”. Contacted them in regards to noisy upstairs tenants who rent through them. After calling up several times to try to find a solution the so called “property …

Sophie · 17 January 2026

Agent replied · 17 April 2026

Thank you for bringing this to our attention Sophie, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.

5/5

Google

Really helpful and great service. James was really good at sending us properties which fit our budget and what we were looking for! We were sent properties to look at before I had even seen them in rightmove, I feel like he really understood what we were after! Thanks James!

Helena · 9 November 2023

Agent replied · 8 November 2024

Hi Helena, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.

5/5

Trustpilot

So far I have been having a good…

So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.

Ms · 18 March 2026

Agent replied · 20 March 2026

We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.

5/5

Google

James has been a complete super star. Fantastic service and communication throughout. He has made this experience for me very easy when it can be scary and was always on hand to answer my questions. Cannot wait to move into my house and it is all thanks to him.

Sophie · 9 November 2023

Agent replied · 8 November 2024

Thank you for leaving us this great review Sophie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.

1/5

Trustpilot

I withdrew from my application due to a…

I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.

ZU · 21 January 2026

5/5

Trustpilot

Excellent service

Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.

Miss · 21 October 2025

5/5

Google

Chancellor’s have been great with helping me let out my property orianne has been one of the main people helping and she’s been great a really nice girl very professional and good at her job with great communication but also up for abit of … More

Joe · 8 November 2025

Agent replied · 22 November 2025

Thank you Joe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.

5/5

Trustpilot

Absolutely outstanding from start to…

Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.

Mr · 18 May 2026

Agent replied · 23 May 2026

We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Chancellors's Google reviews
The Trusted Agent

Is this your office? Claim your page.