5/5
Shana was incredible
Shana was incredible.
Agent replied · 22 January 2026
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Trusted Agent profile · Buckinghamshire
★★★★★
437 reviews across 2 platforms
13 Market Square, Aylesbury, HP20 1TB, Buckinghamshire, HP20 1TB
Chancellors's office in Buckinghamshire, at 13 Market Square, is rated 4.4 out of 5 across 437 reviews on two platforms, including 271 Google reviews rated 4.4.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
Shana was incredible
Shana was incredible.
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Warren peach valued our house. Didn't know the area came across like a car sales man. He told me no sale no fee... however I know someone that was on the market with them. No commutation no Tuesday's call for an update. All they did on a Tuesday was ask me to reduce my price.surly.that is illegal. Calling. You callwd evey Tuesday to reduce. Warren plum more like it They handed in their notice and this company is NO WAY NO SALE NO FEE TJEY CHARGED 843 POUNDS FOR HIM TO LEABE HIS CONTRACTNegativeResponsiveness, Quality, Professionalism, Value
Hi David, thank you for taking the time to get in touch, we are very disappointed to read of your concerns. So that we can investigate this, please could you contact us via directors@chancellors.co.uk with the details? Many thanks.
5/5
Patrycja Eichstadt has been outstanding in helping us search for a home. One of the few agents that took the time to understand our needs and really try and meet those needs. Patrcja was always in close communication and when I left a message she was quick to respond or call back. I can highly recommend working with Patrycja.
Hi Justin, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
I could not recommend a letting agency less
I could not recommend a letting agency any less. It is not clear to me that anyone at Chancellors understands the seriousness of being responsible for people's housing and how stressful the letting process can be. They simply do not care at all about tenants and will treat you quite hostilely.
5/5
Good help
Charlotte has been great and patient, showing me all available houses I am interested in purchasing.
5/5
Molly is highly efficient
Molly is highly efficient, always responsive and manages our portfolio with a high duty of care.
5/5
We have been looking for a property for a few months now with little luck. James has been in touch regularly sending us potential listings and upon finding a place that suited, he was incredibly swift at getting agreement from the landlord and arranging a viewing. Exemplary service that I couldn't fault if I tried. Thank you!
Hi Joe, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
It was a smooth process getting a house. All communication was kept clear and understandable. It was amazing getting a house without a hassle. No stress every thing was done and paper works promptly done before moving date. I would do this again
Thank you Sandra for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
1/5
Deposit repayment issues
We were renting a property from chancellors that we then purchased. Over a month post purchase they still haven’t paid us back our deposit - they don’t answer us when we chase and still can’t give us a timeline even though the payment was agreed over a month ago.
1/5
Terrible property managers
This review is directed towards the property management arm of Chancellors. As tenants, we have had horrendous experiences for the past five years with having any maintenance issues addressed. It takes, on average, two emails and a phone call before they even respond to a request regarding a maintenance issue, and the issues themselves (basic ones - such as an oven not working, overhead lights completely burned out (not just the bulbs), a broken step on a staircase that represents a safety issue) can take weeks, if not months, to resolve - again, with us chasing all the time.
5/5
My 5 star experience was solely down to Bella who works at the Aylesbury office! She was so helpful and attentive, which is exactly what you need / want when selling and buying a home. Great to work with her and get my sale over the line.
Hi Pooja, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
We were looked after by Jamie woodland…
We were looked after by Jamie woodland and Bradley at the Swindon branch as we were renting a property from them, they were great with communication and I found the Swindon branch very approachable as and when needed. Would recommend
5/5
Gwen has been extremely helpful and I…
Gwen has been extremely helpful and I am delighted that she is my point of contact at chancellors. She has helped me through my rental process and been very attentive in every area.
5/5
Lovely experience
Julia was great to deal with, helping us with viewings. She was friendly, professional and very accommodating with short notice requests. A well organised experience. A delight to deal with and the branch as a whole.
5/5
Fantastic PM team
The property management team were fantastic. Shana was responsive and dealt with all queries promptly and in professional manner, keeping me regularly updated with progress.
5/5
Henry was so helpful and understanding. The process of letting my property has been amazingly smooth and this is in spite of me being based in Dubai. Will definitely be using Chancellors again.
Thank you, Abdul, for your fantastic 5-star review! We’re thrilled to hear that Henry provided you with helpful and understanding service during your letting process, especially from Dubai. Our team is dedicated to making the experience as smooth as possible for our clients. We look forward to assisting you again in the future. Best wishes from all of us at Chancellors - Aylesbury!
1/5
Unfortunately had an extremely poor experience with this so called “estate agents”. Contacted them in regards to noisy upstairs tenants who rent through them. After calling up several times to try to find a solution the so called “property …
Thank you for bringing this to our attention Sophie, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
Really helpful and great service. James was really good at sending us properties which fit our budget and what we were looking for! We were sent properties to look at before I had even seen them in rightmove, I feel like he really understood what we were after! Thanks James!
Hi Helena, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
So far I have been having a good…
So far I have been having a good experience with Chancellors overall, and recently I received excellent support from Amy Jones during my contract renewal. Thank you, Amy and the Chancellors team.
We're happy to hear that you've had a good experience with us. We appreciate your positive feedback and are so glad you received excellent support during your contract renewal.
5/5
James has been a complete super star. Fantastic service and communication throughout. He has made this experience for me very easy when it can be scary and was always on hand to answer my questions. Cannot wait to move into my house and it is all thanks to him.
Thank you for leaving us this great review Sophie, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
1/5
I withdrew from my application due to a…
I withdrew from my application due to a lack of transparency around the rental figure. After an initial amount was discussed, the tone of communication changed and the price after agreement decided increased all of a sudden later in the process, before any tenancy had started or been formally agreed. Not what I agreed it wasn't the price change that was frustrating it was the experience and lack of transparency.
5/5
Excellent service
Well, What can I say about Rakesh Jethwa. He has been an absolute star and amazing in his service, since giving an evaluation on my property right through to getting offers. He is so personable, makes you feel like family. He has helped in troubled tenants and advised and assisted in every eventuality. I would give him 6 Stars if I could. No doubt he will always assist any new vendors who want to put their property for sale. I would not have been were I am without his help. He will be appreciated always and I thank him for his service and this includes Courtney Kennedy in the after sales office, who has been a tremendous help too. I thank the entire Chancellors office for their help and support. With kindest and respected regards.
5/5
Chancellor’s have been great with helping me let out my property orianne has been one of the main people helping and she’s been great a really nice girl very professional and good at her job with great communication but also up for abit of … More
Thank you Joe for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
Absolutely outstanding from start to…
Absolutely outstanding from start to finish. Always had an enough time for us. Wonderfully professional at all times and a very friendly bunch.
We appreciate your kind words! We are so pleased to hear that our service was outstanding and professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.