Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOrianne has been our main point of contact throughout the entire process, and we couldn’t have asked for anyone better. She has consistently shown professionalism, empathy, and genuine understanding, especially during the more challenging and frustrating moments.
She greeted us with a smile at every viewing, and her reassurance and optimism kept us going when we felt like things might never move forward. Orianne never gave up on us, and thanks to her dedication, things finally came together. We’re incredibly grateful for all her support and look forward to completing the final stages.
Fawzy · 27 March 2026
Agent replied · 17 April 2026
Thank you so much for your kind words, Fawzy! We're thrilled to hear about your positive experience with Orianne at Chancellors - Aylesbury Estate Agents. It's wonderful to know that her professionalism and support made such a difference during your journey. We appreciate your trust in us and look forward to assisting you in completing the final stages. If you need anything else, feel free to reach out!
★★★★★ 5/5
TrustpilotCharlotte has been great throughout
Charlotte has been great throughout, she’s supported us with people viewing our home and us viewing other properties and is always enthusiastic and really gets to know the properties and what we’re looking for. Her communication is also great, she keeps us posted, follows up when she says she will and is always open and honest with her feedback which has ultimately helped us sell our home! Thank you Charlotte!
Customer · 18 May 2026
Agent replied · 23 May 2026
We appreciate your positive feedback. We're happy to hear that our support with viewings and property searches was helpful. We're glad our communication and honest feedback ultimately helped you sell your home.
★★★★★ 5/5
GoogleWe bought our first house through Chancellors So it was only right we sold with them! Most years Chancellors would come out and value the house, or give a value over the phone and always ask if there was anything we needed. When it came to selling Jack was great from start to finish. Kept us updated at every stage, was always contactable no matter the question. Bella and the rest of the team were equally as helpful and friendly even dealing with our offers whilst we were in Greece. Whilst we hope to now not move for many years, we will always consider Chancellors!
Kieran · 17 February 2026
Agent replied · 17 April 2026
Thank you for your wonderful review, Kieran! We're thrilled to hear that you chose Chancellors for both buying and selling your home. It's fantastic to know that Jack, Bella, and the team provided you with the support you needed throughout the process. We appreciate your loyalty and hope to assist you again in the future, even if it's many years down the line! If you have any further questions or need assistance, feel free to reach out to us at our Aylesbury office.
★★★★★ 5/5
TrustpilotI have had a great experience at buying me new first home
I have had a great experience dealing with Chancellors, Aysha and her team, were always quick in returning any information that I requested about the property that I was buying and kept me in loop if there were any delays involving with the vendors. Once offer had been accepted they were on the ball and making it as smooth as smooth as possible between myself and all parties involved. It has been a pleasure to be purchasing my first home with Aysha and her team.
Sophie · 8 September 2026
★★★★★ 5/5
TrustpilotWe had Chante show us around our dream…
We had Chante show us around our dream house which then materialised into us being successful in renting it. From the first phone call, Chante was professional and warm in her interactions and built trust that she would find us our ideal property. During the viewings and in the subsequent communications, Chante was transparent and acted with integrity at all times, two values important to myself and I really appreciated her keeping us both updated with developments. Chante is a credit to the company and I will be recommending Chancellors to friends and family in the future. Thank you for making what could have been a long stressful experience such a pleasant, easy one!
Cadi · 21 August 2026
★★★★★ 5/5
GoogleI had an excellent experience with Chancellors Aylesbury lettings from start to finish. Lillie and Danielle were professional, knowledgeable, and genuinely invested in making the process as smooth and stress-free as possible. Communication was clear and timely throughout, and they were always happy to answer questions or offer honest advice. I felt confident I was in good hands the whole way through. I wouldn’t hesitate to recommend her or Chancellors to others.
Beebis · 17 February 2026
Agent replied · 17 April 2026
Hi Beebis, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotI had an excellent experience working…
I had an excellent experience working with Sagarika to find a tenant who was a perfect fit for my property. She was friendly, proactive, and made the entire process as stress‑free as possible. Viewings were arranged quickly, and communication, both by email and phone, was consistently prompt and helpful. She worked incredibly hard throughout, and I can confidently recommend her to any landlord looking for someone who delivers this level of service.
Mr · 31 August 2026
★★★★★ 5/5
GoogleI had such a great experience buying my first investment house through Chancellors . Bella Vickers (Aylesbury branch ) and James Johnson were incredibly helpful, patient, and always available to answer my questions. They made the whole process smooth and stress-free, keeping me informed every step of the way. I am glad that Bella and James are also supporting me with the current second house purchase . Brilliant work !!! Thanks so much ❤️❤️🙏🙏
I’d definitely recommend Chancellors to anyone looking to buy a property!
Hang · 15 October 2025
Agent replied · 22 October 2025
Hi Hang, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
GoogleWe had to move to Aylesbury for work. I got in touch with the agency after seeing a house for rent on Zoopla. Lillie Kirkham is the agent who handled my enquiries. She was friendly, engaging, on the ball and clearly prioritised what we wanted in a home from the jump. We did not get the house that we viewed however, immediately after, within two days, Lillie had procured a portfolio of various properties that ticked the things that we were looking for in a home. She knew what we wanted before we did. She recommended a property that we hadn't even really considered. After viewing it we immediately realised that it was the perfect place for us and it is where we are living now.
Had it not been for Lillie and Chancellors we never would've considered this property, yet alone moved into it. This is the best letting agency I have ever had the pleasure of dealing with.
I would recommend it to everyone. You are in good hands.
Ranganai · 25 August 2025
Agent replied · 22 September 2025
Thank you for leaving us this great review Ranganai, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
★★★★★ 5/5
TrustpilotWe sold our house through Chancellors…
We sold our house through Chancellors who were very accommodating, helpful and guided us through what was a challenging time. Simon & Aysha were both always on hand to answer our queries and offer sensible practical advise. Nothing was too much trouble and the whole process from listing to accepting an offer was just 7 weeks! We would have no hesitation recommending Chancellors in Chipping Norton.
Cornerstone · 19 August 2026
★★★★★ 1/5
GoogleI had a very disappointing experience with Chancellors. Communication was poor throughout the entire process
I was constantly chasing updates and rarely received timely or helpful responses. Promises were made but not kept, and it often felt like they were more interested in closing a deal than providing any real service or support.
I expected a basic level of professionalism and accountability, but unfortunately, that was lacking. I would not recommend this agency based on my experience.
Sajana · 23 August 2025
Agent replied · 22 September 2025
Hello Sajana, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Chancellors - Aylesbury Estate Agents branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
★★★★★ 5/5
TrustpilotJessica is very professional and easy…
Jessica is very professional and easy to communicate with. She has all the important information ready to go, and usually answers all your questions before you even need to ask them! The team in general are super responsive and make it easy to work with them.
AHG · 13 May 2026
Agent replied · 23 May 2026
We appreciate your positive feedback! We're delighted to hear our team member was professional and communicative, and that our team was responsive. Thank you for sharing your experience.
★★★★★ 5/5
TrustpilotUnwaveringly professional, efficient, and effective
We were pressed for time, faced a tight turnaround, and encountered a number of spanners in the works. For months on end, Jamie was unstintingly responsive, proactive, and organised. Not once in the protracted process did he drop the ball. I am incredibly impressed with his professionalism and effectiveness, and I could not recommend the office highly enough.
Advait · 28 August 2026
★★★★★ 5/5
TrustpilotI had a great experience with Luigi…
I had a great experience with Luigi during my search for a property to purchase. He has been extremely helpful and organised and has always accommodated the requests I have made in terms of booking multiple viewings which I’m really grateful for. He has also been very attentive and regularly checked in with me during the search. Luigi is very knowledgeable and personable and is a great asset to Chancellors.
Sofia · 22 May 2026
★★★★★ 5/5
TrustpilotBrilliant support from Fern
Fern has been amazing throughout my house buying process. She has been helpful, informative and supportive, making the experience of buying my first house a little less scary and less stressful too. I cannot recommend her enough and want to thank her again for everything she has done. Thank you so much Fern!!
Phillippa · 11 September 2026
★★★★★ 5/5
GoogleChancellors at Aylesbury have been fantastic, especially Orianne. She has been professional, honest and on top of things throughout the whole process. While she was off her colleagues stepped in and were just as amazing. Thank you Orianne and the team and we hope to finalise everything shortly!
Martyna · 17 February 2026
Agent replied · 17 April 2026
Thank you Martyna for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
★★★★★ 1/5
GoogleMy experience with this agency was frustrating from start to finish. I found the staff to be unresponsive and at times even dismissive. Important information was either withheld or shared far too late, causing unnecessary stress and delays.
There was a clear lack of organization and accountability throughout the process. I expected better service from a professional agency and unfortunately cannot recommend them based on how I was treated.
Crewes05 · 2 August 2025
Agent replied · 8 October 2025
Thank you for letting us know about this, we are sorry to hear that you are currently frustrated with our service. So that we can look into resolving this for you please contact us at directors@chancellors.co.uk. Thank you.
★★★★★ 5/5
GoogleA massive thank you to Chancellors for guiding us and helping us find our dream home! We are truly grateful for all your support in making this possible.
A special mention to Bella & James for your relentless effort in securing viewings for us and accommodating us at short notice, we wouldn’t have found our home without you!
Thank you again.
Bless & Steph
Bless · 8 September 2025
Agent replied · 22 September 2025
Hi Bless, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
★★★★★ 5/5
TrustpilotLuke was prompt
Luke was prompt, he had an honest approach and his knowledge of the property was very good. He will make a good estate agent and I am sure will form a trustworthy relationship with the community
Mrs · 14 May 2026
Agent replied · 23 May 2026
We appreciate you sharing your positive experience. We are so pleased to hear that you found our approach honest and knowledgeable.
★★★★★ 5/5
TrustpilotI had a viewing with Odete for a…
I had a viewing with Odete for a property to let in Epwell, and I was very impressed with the service she provided. She was warm, professional, and very well presented throughout the viewing, making the whole experience comfortable and welcoming. Odete was also extremely thorough and efficient with my application, keeping everything clear and straightforward. Excellent customer service from start to finish, highly recommended!
Mr · 22 May 2026
★★★★★ 5/5
TrustpilotA good example of professionalism. Chancellors act proactively and Ella…
Chancellors act proactively and Ella Carroll is a very good representative of the company. She is very professional, smart, friendly and helpful. She has made the task of selling my house an enjoyable one.
Gillian · 14 May 2026
Agent replied · 23 May 2026
We're so glad to hear our team's proactive approach and professionalism made your house sale enjoyable. Thank you for your kind words!
★★★★★ 5/5
TrustpilotCharlie was great throughout the whole…
Charlie was great throughout the whole process of helping us secure our house. Really friendly, professional, and always quick to help with any questions. Made everything smooth and stress-free, would definitely recommend.
Mr · 15 May 2026
Agent replied · 23 May 2026
We appreciate you sharing your feedback. We are so pleased to hear that our team was friendly, professional, and helpful, making the process smooth.
★★★★★ 5/5
TrustpilotExcellent service from Mr. Hazem
Me and my partner were looking for an apartment and were fortunate to find chancellors. Mr. Hazem was extremely kind and helpful. he guided us through out the process, showed us the apartment, and explained everything clearly. We were able to find apartment within a single day.
Dikshya · 14 September 2026
★★★★★ 1/5
TrustpilotLandlord's perspective - terrible
From a landlord perspective, absolutely terrible. They picked contractors to do work which went wrong (plumbing leaks damaging my property). I replaced a shower and then a year later they told me it needed replacing again (no pushback to the contractor on my behalf). After a tenancy they started showing people round and only weeks later and having been advised to lower the rent did I discover the property had been left in a terrible state (they should have advised my after the first viewing). They also advised a tenant to change the locks (without informing me!) so at the end of the tenancy when I returned arriving late I couldn't enter and had to sleep in the car.
Simon · 13 May 2026
Agent replied · 23 May 2026
Thank you for sharing your concerns. We are truly sorry to hear about the significant issues you've faced, including property damage, communication breakdowns, and the lock change. We are reviewing these matters.
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