Trusted Agent profile · Buckinghamshire
★★★★★
437 reviews across 2 platforms
13 Market Square, Aylesbury, HP20 1TB, Buckinghamshire, HP20 1TB
Chancellors's office in Buckinghamshire, at 13 Market Square, is rated 4.4 out of 5 across 437 reviews on two platforms, including 271 Google reviews rated 4.4.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
TrustpilotAlways have a good experience dealing…
Always have a good experience dealing with Ben. Reliable, informative, professional and gets the task completed. Whether it’s finding suitable tenants, helping with payment complications, advising on tenant complications… Ben is always positive and helpful! Thank you, so appreciated!!
5/5
TrustpilotI was dealing with a number of teams…
I was dealing with a number of teams under Chancellors, for a move in to a rental property. Amelia was following up on information/documents sent back and forth. Very professional, prompt and saw me through the process. Recomended.
Thank you, we are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotAn excellent estate agent!
Jay was polite and responsive to our enquiry. He was down to earth and his authentic self which we appreciated. He clearly had developed a good professional relationship with the vendors. He was very clear about the situation with this property and its owners which was helpful. He talked to us knowledgeably about the local housing market. He arrived promptly for our viewing.
5/5
GoogleLillie was really available when you needed her and she provide the necessary information we need for the property, she is really nice to work with and very supportive
Thank you so much for your kind words, Bolaji! We're thrilled to hear that Lillie was able to provide you with the support and information you needed. At Chancellors - Aylesbury Estate Agents, we always strive to offer excellent service, and it's wonderful to know that your experience reflected that. If you need anything else, feel free to reach out!
5/5
TrustpilotSupported throughout!
Honestly, all the staff at Chancellors were fantastic and so so helpful throughout our selling process, but one agent in particular was just outstanding and that was Charlotte Morgan. Her communication and support was absolutely brilliant. Even out of the office, she made sure to always get back to us. Even during times of anxiety she made us feel so settled and would be so knowledgeable with all areas of the process. She completed the final viewing of the house and got us over the line! We will forever be grateful to her and the amount of client care she offered. To the team at Chancellors, we really appreciate your time and for helping us to move on to our forever home.
5/5
GoogleI had the pleasure of working with Lillie from Chancellors and was impressed by her professionalism and dedication. Lillie demonstrated extensive knowledge of the real estate market and quickly found listings that perfectly matched my needs. She was always available, helpful, and meticulous, ensuring every detail was taken care of. Thanks to her, the entire process of finding a new home was smooth and hassle-free. I highly recommend Lillie to anyone looking for a competent and committed real estate agent.
Hi Pawel, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
Google*Ask for Henry Smith, talented with exceptional knowledge and expertise!* I wanted to take a moment to commend Henry Smith's outstanding service he provided us when searching and finding the most appropriate accommodation. Henry's efforts were truly appreciated, and I am delighted with the results: Expertise and Knowledge: Henry Smith's expertise and deep knowledge of the local market provided me with the confidence to make informed choices. Exceptional Guidance: Henry's thorough guidance throughout the process was invaluable and made a complex task feel manageable. Tailored Solutions: He offered solutions that were perfectly aligned with our requirements, demonstrating a keen understanding of what I was looking for as healthcare professional. Efficient Process: Henry Smith's efficiency in handling viewings and negotiations saved me considerable time and effort. Clear Communication: Henry was clear and consistent in his communication which ensured that we were always informed and confident in the decisions being made. Personal Touch: Henry's personal approach and attentiveness to our requirements made the experience not only successful but also enjoyable. Once again Thank you Henry and much appreciated! Mo and family
Thank you Mo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotYou are safe with Chancellors
Chancellors have been very helpful with managing our tenancy. With a special thank you to Maisie Spooner, for being quick and effective with responses and resolving any issues.
We appreciate you taking the time to share your positive experience with our tenancy management services. We are so pleased to hear that our team was quick, effective, and helpful.
5/5
Google"I had a fantastic experience with Chancellors, thanks to Lillie and Katie Adams! Lillie was professional and thorough, showing me various rental properties until we found the perfect fit. Katie Adams was incredibly patient, taking the time …
Thank you Rutendo for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotExceptionally safe hands
Grace Betts is a a super property manager. She's calm, proactive, and very competent. She also picks up the phone! And she gets things fixed the very same day: which is completely exceptional, in our experience. We had several snarl-ups with our buy to let and Grace has sorted them all out. It's great to feel our property is being managed by such very safe hands.
5/5
TrustpilotSagarika was incredibly helpful
Sagarika was incredibly helpful, friendly, and kept communication smooth and easy throughout the whole process. Highly recommend!
We appreciate your positive feedback! We are so pleased to hear our team was helpful, friendly, and kept communication smooth.
5/5
TrustpilotThank you Chancellors!
Ella has been excellent with helping us find the right home and walking us through the admin part. Thank you! We look forward moving into our dream home!
1/5
TrustpilotExtremely poor property management and communication
Our experience as tenants with Chancellors/LRG’s property management team has been extremely disappointing. Throughout our tenancy, we have repeatedly had to chase for basic updates and for issues to be progressed. The most significant example was our allocated parking space, which is expressly included in our tenancy agreement. We were unable to use it for a prolonged period because of problems with the communal car lift, while continuing to pay our full rent. Despite repeatedly asking about alternative parking and compensation, we struggled to get a substantive response. We also had outstanding works to a bedroom wall that had been discussed before our tenancy began. Again, this required repeated chasing before meaningful action was taken. Eventually we felt we had no option but to make a formal complaint. What is particularly frustrating is that LRG’s own final complaint response acknowledges shortcomings in its communication, that we repeatedly had to contact the property management team, and that our correspondence had not received the appropriate attention. After all of this, LRG offered £100 in “full and final settlement” for its service and communication failures, while simultaneously confirming that the separate question of compensation for the loss of our contracted parking space is still awaiting a decision from the landlord. Problems can happen in any property, and we understand that not everything is within a letting agent’s direct control. Our issue is how those problems have been managed. Tenants should not have to repeatedly chase simply to receive updates or get outstanding matters progressed. Based on our experience, the property management service and communication have fallen well below the standard we expected.
2/5
TrustpilotThe frustrating experience of dealing…
The frustrating experience of dealing with a tenant who hadn’t paid rent for 4 months and an accounting team who hadn’t chased the debt, contacted the guarantor or provided an account statement during the period. I was most frustrated when calling the area office. However, Rebecca answered my call and listened to my issues, heard my frustration and took the time to agree a course of action. Not only did she accurately outline the situation, advise what steps she would take to gather the information and committed to contacting me with updates. To be called back with an update was most refreshing and unusual having previously left more than 5 messages for a manager and not receiving a call back.
4/5
TrustpilotViewing went well and was well guided…
Viewing went well and was well guided and explained. The follow-up was useful and well conducted.
We're so glad the viewing and follow-up were helpful. We appreciate your kind words!
5/5
GoogleI recently worked with Orianne to find tenants for my property, and I am thoroughly impressed with her service. From the outset, She was professional, knowledgeable, and attentive to my requirements. Her communication was clear and timely, ensuring I was informed at every stage. She took the time to understand the type of tenants I was looking for and found a match quickly, minimizing any void period.
Thank you for your fantastic review, Shilpa! We're delighted to hear that Orianne provided you with such professional and attentive service. It's great to know she understood your needs and found the right tenants quickly. Your satisfaction is our priority, and we appreciate your trust in Chancellors. If you need anything else in the future, don't hesitate to reach out!
5/5
TrustpilotOutstanding service from start to…
Outstanding service from start to finish. I am writing to share our excellent experience with Jamie from Chancellors London during our recent property purchase. Despite a very complicated situation on the seller's side, Jamie guided us through the entire process with utmost professionalism. His responsiveness was exceptional; he was always available to answer our calls and messages, calm our anxieties, and signpost the next steps to keep things moving swiftly. We felt fully heard and completely safe in the hands of an expert who values due diligence. We are now happily moved in and highly commend Jamie's work.
5/5
TrustpilotJamie Woodman has been really helpful
Jamie Woodman has been really helpful, is good at clear communication and always responds quickly.
We're happy to hear our team provided such helpful and clear communication. Thank you for your positive feedback.
5/5
TrustpilotHenley Chancellors Review
I was in situation where I was in an unfortunate position of having to find a rented property quickly. Katie for Chancellors (Henley) was able to find me a place quickly which alleviated alot of stress that comes with having to move suddenly. She was candid, responsive and a very polite agent and I appreciate her help and the help from Chancellors.
We are so pleased we could assist you in finding a property quickly during a stressful time. We appreciate you sharing your positive experience with us.
5/5
GoogleChancellors were fantastic to work with from start to finish! Our property was sold elsewhere in the end, however I can't stress enough the support we had in the whole process. Tom was proactive in checking in with us throughout and helped with any questions that we had. The weekly updates were great, feedback on viewings were given straight away and no pushy salesman tactics! Thank you to the Chancellors team and especially Tom for your professionalism. We will certainly be recommending you to our friends. Other local estate agents should take note on how Chancellors practise.
Thank you Emma for giving our Aylesbury branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
5/5
GoogleThank you Chancellors Agency for giving auspicious experience during all proceeds to find a rental house. Especially, thank you Lillie to support me along the way,Chansllers Letting Agency exceeded my expectations in every aspect of their service. From the moment I contacted them, their professionalism and dedication were evident. The team guided me through every step of the letting process with clear communication and expert advice. They demonstrated a deep understanding of the market and matched me with the perfect rental property. Their attention to detail ensured a seamless experience, and I couldn't be happier with the outcome. I highly recommend Chansllers Letting Agency to anyone seeking a trustworthy and reliable partner in their property journey.
Hi Jomon, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotA review for Shelby Chandler-Wootton as…
A review for Shelby Chandler-Wootton as she was our middle to last contact who helped achieve what we thought was the impossible. She went out of her way to make sure our buyer was getting stuff done. We believe between her and a 3rd party involved with the purchase of our new home, they got this done on time! We thank you so much for pushing our buyer because we soon learnt a few weeks after moving that they had absolutely no interest in living in our old home and have now LET this out thus confirming why it was more stressful waiting on them getting documents sent (they didnt really care it seemed, either too layed back or incompetent). We genuinely thought we were going to lose our buyer 1 week before Completion and by this point, both us and our sellers were already underway with moving and selling items. Shelby did what she could to get this over the line so we thank you!
We are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotDan has been brilliant
Dan has been brilliant, very accommodating very polite and a pleasure to deal with
We are delighted to hear you had such a positive experience. Thank you for your kind words!
5/5
TrustpilotExcellent experience
We had an excellent experience with Chancellors. Daniel Wise was always present, responsive and incredibly supportive throughout the process. Thank you for the great service!
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