Trusted Agent profile · Aylesbury
★★★★★
438 reviews across 2 platforms
13 Market Square, Aylesbury, HP20 1TB, HP20 1TB
Chancellors's office in Aylesbury, at 13 Market Square, is rated 4.4 out of 5 across 438 reviews on two platforms, including 271 Google reviews rated 4.4.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
5/5
GoogleHenry comes across as an extremely polite real estate agent and I can say that I have never seen a more polite real estate agend than Henry. He always addresses any issues and ensures that all the parties i.e. landlord as well as tenants are satisfied.
Hi, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleI’ve been looked after by James ; he helped me find such a beautiful property for my first rental I’m over the moon. No question was too big or too small and no question was ever a silly question. He’s looked after me the entire way through the process and been available to answer questions whenever needed. I really couldn’t recommend him or the team enough !
Thank you Molly for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotKatie and Adam - 'on-the-ball'
Katie and Adam have been attentive and on the ball throughout the process.
5/5
GoogleI can highly recommend Sian Sagoo from Chancellors Aylesbury Branch, she has helped us through the process of selling our house, viewing and prospective purchase. She has been completely professional at all times, honest and goes above and beyond to help her clients receive an excellent quality service. I have no hesitation in recommending Sian and Chancellors to anyone who is trying to selling or looking to buy a property.
5/5
GoogleSo helpful and quick to help find me and my husband and our children a new rental property and was on hand whenever I needed any assistance or had any questions! Thanks so much James for your help!
5/5
GooglePatrycja was a joy to deal with and always made herself available. An all around great letting agent.
Hi Nicholas, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleVery negative experience upon sale completion of my property. Chancellors did not have the keys for the buyer to enter the property on completion date. No accountability on their part to make sure the keys were in hand prior to the buyer moving in. Seller had to pick up a £200+ locksmith bill to get the locks changed so that the buyer could move in as planned. No apology received or goodwill gesture offered by Chancellors to even split the locksmith bill. Highly embarrassing scenario highlighting major gaps in Chancellors completion processes. Will never use Chancellors again as a result and do not recommend the services of Chancellors Aylesbury due to sheer inability to identify flaws in their own processes.
Hi Andy, thank you for taking the time to leave a review, we are however, disappointed that you have felt cause to rate us only one star. So that we can take steps towards putting this right, please could you contact us at customercare@chancellors.co.uk with the details? Many thanks.
1/5
GoogleCalled on Monday to book an appointment for a property valuation, arranged a date and time which was set by them. Two days later they call to arrange a new time as if the first appointment never existed and said that the original time is not doable now. Making appointments is a core part of estate agents work, so if they cant make and keep valuation appointments properly, what hope would there be of them being able to arrange and keep viewing appointments for potential buyers effectively? Very poor first impressions.
Hi Jordan, thank you for taking the time to write a review, we are however, disappointed to read of your concerns. So that we can look into this for you, please could you write to us at seniorsupport@chancellors.co.uk? Many thanks.
5/5
Googleorianne is a lovely person and was very helpful and kind when showing us around and helping me and my partner move house.
Hello lucia, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotWas very approachable atanytime and was…
Was very approachable atanytime and was very helpful to clear my doubts as I haven't done this before.
5/5
GoogleThank you to Alex for showing me around a couple of properties last week. He was very professional and friendly. Unfortunately we have had to hold off on renting at this time due to unforeseen circumstances, however when we are in a position to rent again, we will be contacting Alex directly. I would recommend him to anyone looking to rent in the Aylesbury area.
1/5
TrustpilotAVOID - Signed Contract, Paid Everything, Then Cancelled Two Weeks Before Move-In
Avoid this agency if you value honesty and professionalism.
5/5
GoogleGreat service. Thank you James for being so supportive. Really appreciate your help.
Hi Upekha, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
1/5
GoogleI am not happy with the way Sian ( manageress) conducted sale of my house. I invested 8 months in total. Although she found me buyer l quickly learned that, this buyer had problems getting mortgage. When mortgage was finally approved and full asking price offer accepted by me, she didn't send me sales memorandum at all so alarm bells started ringing and begun thinking if that buyer ever existed? She insisted everything is fine and told me that it's ok for me to look for a new house to buy. As soon as l found the house she told me that buyer doesn't answer her calls, another words she lost me a buyer. I can't believe this sort of practice is allowed? I eventually gave 2 weeks notice because l had enough of mind games and dishonesty from Chancellors in Aylesbury. I think Nick Simmons ( area manager) should look into it. Also, the last straw was when Sharon ( manageress) told me l was demanding when l went to the office to collect my house keys. In summary don't expect too much from Chancellors otherwise they will call you demanding!
Hi Agata, we are very disappointed to find that you have felt cause to rate us 1 star. Please could you contact us at seniorsupport@chancellors.co.uk with the details so that we can investigate this matter? Many thanks.
1/5
GoogleI'd like to thank The chancellor's Estate company for their polite manner in which they informed me that they had in fact forgotten about my prior arranged viewing. I found it very useful after driving over 25 miles that not only had they forgotten but the property was no longer available. I did try my hardest to look on the bright side and accept their very sincere apology by remarking on the sun being out but then it instantly began throwing it down with rain. All in all this has been pretty poor customer service, lack of professionalism and a waste of my time. Thank you
Hi Alister, we are very disappointed to read of your concerns. Please could you write to us at seniorsupport@chancellors.co.uk with the details so that we can investigate this for you? Many thanks.
1/5
GoogleVery bad experience they have given me.
Hello BILVI, your feedback is important to us and we are sorry that you have concerns currently therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
1/5
GoogleThe first communications were fantastic, the sales manager told us everything we wanted to know and we seemed very impressed. The house was up on the market in no time. However, we were forced to sign contract in our home surrounded by 4 members of staff, had no time to sit and read the contract, so we asked to have a copy of the contract sent to us as conveniently they'd only brought one copy that they had to take away with them. We were verbally told by sales manager that the contact was initially 4 weeks then kept rolling and there was a 14 day cooling off period. We only received a copy of our contract 3 months after signing and the 14 day cooling off period was no longer an option, the contact was a minimum of 6 months. When all of this was addressed with Chancellor's their attitude was extremely unprofessional. The sales manager has been untruthful and we had been tricked, there was no apology and no means of compromise to 'keep the client happy.' In general their communication was shocking, they didn't reply to important emails and only did when threat of legal action was made. They hardly made any effort to sell our house then when some buyers came round we were informed that chancellors had been saying false information to these potential buyers about us as vendors. I would NEVER recommend them to anyone, they are deceitful, untrustworthy and unprofessional. I've spoken to others who have used chancellors and they have found the same experience. Be very careful and don't trust anything you are told by them!
We are sorry to learn of the communication issues you have raised and that you felt the service you received from our team did not meet your expectations. In order for us to be able to fully address these concerns, we would be grateful if you could contact seniorsupport@chancellors.co.uk with full details, so that we can investigate this appropriately.
5/5
TrustpilotChelsey Mitchell and Georgie Jenner…
Chelsey Mitchell and Georgie Jenner processed and followed up on all inquiries and requests promptly.
1/5
TrustpilotI would strongly caution landlords
I would strongly caution landlords, tenants, and prospective clients before engaging Chancellors for property management.
5/5
GooglePatrycja was very helpful and went above and beyond to help me
Hi Peter, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
GoogleVery well explained about the property with lot of patience and prompts Follow up as well
Thank you, Venkata Sai, for your wonderful review! We're thrilled to hear that our team provided you with clear explanations and prompt follow-ups. Your satisfaction is our priority, and we appreciate your recognition of our efforts. If you need any further assistance, feel free to reach out!
5/5
TrustpilotVery good experience!
Our agent, Lauren Bush, was extremely helpful, and patient with explaining details to us. She also took extra steps to get us in for earlier viewings.
1/5
GoogleDisrespectful and not professionals.I can understand that they get the commission from the seller and they don’t give as*** about the buyer but they also should understand that money sits with the buyer.As a buyer I chosen to take my money to another agency where they doing exactly what they promise to do in the right time frame.i give a star because is no option to rate zeroNegativeQuality, Professionalism, Value
Hi Petruta, thank you for taking the time to write a review. We are however, disappointed to read of your concerns. So that we can investigate this for you, please could you write to me on chris.gray@chancellors.co.uk Many thanks, Chris.
5/5
GoogleThank you for your help, Patricia! Very positive and kind agent. It was a pleasure to work with her. A person who was worried and really wanted and tried to help. Will recommend to all my friends. Thank you for your job and brilliant service!
Thank you Yevheniia for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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