Brown and Merry Buckinghamshire reviews

★★★★★ 5/5

Google

The whole process was an excellent experience, which is more than can be said for some Estate Agents in the area. Justin and Martin have a combined 50 years experience with Brown & Merry Aylesbury, and it shows - their knowledge and help, which has passed to all the members of the team, works. All in all, I would thoroughly recommend them if you are looking to sell. Many thanks to all involved for the help and professionalism shown in obtaining the sale, and seeing it through to completion in a timely manner

Derek · 17 October 2024

★★★★★ 5/5

Google

Amazing customer support. Beth Stanbridge was brilliant. We received prompt responses, very clear instructions and explanations on all the queries we had. Everything was worked out perfectly. 5 star customer experience.

Pasan · 17 October 2024

★★★★★ 4/5

Google

Martyn was really helpful with getting my purchase across the line, thank you! It was also lovely to collect my keys from Will, who had first shown me the property many months earlier, as he seemed genuinely super pleased for me 🙂 …

Alex · 14 March 2024

★★★★★ 5/5

Google

Recently purchased a house through Brown and Merry and from the first viewing with Martin I knew I was in good hands. Can't thank the team enough for all their help.

Jadene · 19 March 2026

★★★★★ 5/5

Trustpilot

I bought through B&M Aylesbury 5 years…

I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive.

Rockerfella · 9 September 2025

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Trustpilot

Nicole and lettings team at Brown & Merry, Aylesbury

Nicole and her lettings team at Brown & Merry Aylesbury are absolutely fabulous. Professional, courteous, knowledgeable, efficient - a first class team and we would highly recommend Nicole to any prospective landlords.

Ravi · 7 October 2025

★★★★★ 5/5

Google

Helpful and friendly estate agents that were instantly ready to help us as first time buyers. We are buying a house through mortage advisor Beth who has been very helpful and made the process easy for us to understand and work through. She had helped us get a mortage that is best for us with the best rate possible at the time. Every step is explained so that we can make progress and do everything correctly. Communication has been great as well.

Ba97 · 19 August 2024

★★★★★ 5/5

Trustpilot

My husband and I viewed a property in…

My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you

Cynthia · 24 May 2026

★★★★★ 5/5

Google

Beth Stanbridge has been incredibly helpful, clear and responsive when helping to arrange our mortgage. Always has time to answer our questions and explained things clearly. Can't recommend enough!

Crispin · 24 September 2024

★★★★★ 5/5

Google

We had an excellent experience as first-time buyers with Brown and Merry. From the very beginning, the team was supportive, professional, and approachable throughout the whole process. …

Elisabete · 16 March 2026

★★★★★ 5/5

Google

We used Brown and Merry to find a unit to rent in Aylesbury. Cathy Lawless was so helpful in finding us a suitable place in our budget. Being new to living in the UK, we had many questions. Cathy was patient and answered our questions and helped us work through issues of getting ourselves set up in a new place. Thank you so much for your help and friendly service. We really appreciate it.

Ruth · 14 June 2019

★★★★★ 5/5

Google

I contacted Brown & Merry regarding selling my home and have had a wonderful experience throughout this process. I have been in regular contact with numerous staff members at the branch especially Justin, Alan, Will and Aliya. They have all kept me in the loop with regards to the sale of my property, which I really appreciate. The other sale advisors over the phone have always been incredibly helpful whenever I have needed advice at that time. All staff have made me feel at ease and I am extremely happy to have successfully sold my property with their help within such short time frame. I highly recommend this company to anyone who is wanting to sell their property with the help of friendly and experienced staff.

Pauline · 13 June 2023

★★★★★ 5/5

Google

Beth made our first-time home buying experience incredibly stress-free. From the very beginning, her professionalism and welcoming approach put us at ease, making it an easy decision to use her services instead of the free Mortgage Broker through our work benefits. Beth's hard work and clear communication throughout the process were exceptional. She kept us informed every step of the way, answering any questions we had (regardless of how mundane or simple they may be!) promptly and ensuring that we were comfortable with each decision we made. Her attention to detail and thoroughness in explaining the various options available to us were incredibly helpful, and we felt confident that we were making the best choices for our financial situation and future. Beyond her expertise in the mortgage industry, Beth's joyful personality and trusting demeanour made working with her a genuine pleasure. We felt like we were in good hands throughout the entire process, and her positive attitude and willingness to go above and beyond for us was truly appreciated. Thanks to Beth's hard work and dedication, we couldn't be happier with the outcome of our first home purchase. We highly recommend her services to anyone in need of a knowledgeable and trustworthy Mortgage Broker, especially as a First Time Buyer. Thanks Beth! Luke & Chantelle

Luke · 13 June 2023

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract.

Anonymous · 1 July 2026

★★★★★ 2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025

★★★★★ 5/5

Google

I used Brown & Merry to buy the property. Allan and the team from the Aylesbury office were very helpful and supportive during this whole process. Knowing I was a first-time buyer, he explained the steps to me and helped me chase solicitors when required. He was constantly updating and trying to speed up the process and resolve the bottlenecks. Overall an excellent experience and I felt that I was given the proper attention and support throughout

Elvis · 13 June 2023

★★★★★ 5/5

Google

Matthew McEnery & Sophie Terry! 100% deserve more than 5 stars. They dealt with us. Understood our personal situation and was instrumental in signing for a property in a quick turnaround time successfully. Brown and Merry is a great company here in Aylesbury and will definitely recommend them and the staff. All very professional and with a personable approach. Don't hesitate to try them, I'm sure they can help you too! Thanks Mathew and Sophie! :)

Murtaza · 13 June 2023

★★★★★ 5/5

Trustpilot

Gemma- mortgage advisor

I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you

Emma · 15 October 2023

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 5/5

Google

I recently let out my property through the team and had a really positive experience from start to finish. …

Adebayo · 16 March 2026

★★★★★ 5/5

Google

Very positive experience with Beth as a mortgage advisor. Responses fast and full of the information we needed. Any problem that came up (mostly caused by me) was solved quickly and easily.

Finbar · 27 November 2025

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations

Cosmin · 21 October 2025

★★★★★ 5/5

Google

Beth Stanbridge has been nothing but helpful and she has made the whole thing stress free and I would highly recommend Beth and brown and merry.

Lucy · 13 May 2024