Brown and Merry Buckinghamshire reviews

★★★★★ 5/5

Google

We used Brown and Merry to sell our house and I would highly recommend them. Justin was very thorough when he came to value the house and was really clear on the next steps. Russell and Ed did a great job of arranging viewings and showing people around our house. They were particularly good at giving us feedback promptly after the viewing. Once we had accepted an offer Charlotte was extremely helpful and efficient at updating us on what was happening with our buyers and responded to my emails almost instantly even during the busy Christmas period. For us, this made the whole process a lot less stressful as Charlotte was always able to provide updates for us and chase the necessary person on our behalf. Would definitely recommend this team to anyone looking to buy to sell in the Aylesbury area.PositiveResponsiveness, Quality, Professionalism

Aaron · 27 August 2021

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

Matt has been very accommodating from the very start. It took us time to search and view properties to rent, but Matt was persistent and patient in helping us find a place that suited my partner and I. He is responsive, prompt and always puts a smiling face which made our experience such a delightful one. Thank you again Matt! Until next time. :)

Gay · 13 June 2023

★★★★★ 5/5

Google

We are currently in the process of purchasing our inaugural home with the assistance of Brown and Merry. We are truly grateful for the exceptional support and guidance provided by our mortgage advisor, Beth Stanbridge. She has consistently kept us well-informed and remained readily available and patient, addressing any inquiries we had. Beth has exhibited great responsibility in managing the entire process and has been remarkably efficient in facilitating communication between the lender and us.

B · 16 October 2023

★★★★★ 5/5

Google

Very impressed with their service & levels of communication during my dealings with all the staff. Original viewing was carried out by Jack who was very good & keen to impress being enthusiastic throughout. The 2nd viewing on the property was carried out by Russell who again was very professional helpful & friendly throughout. Also all my telephone dealings with the office including Branch Manager Alan were very positive. The entire team at Aylesbury are very professional & a credit to the industry which normally faces a great deal of criticism.

Simon · 13 June 2021

★★★★★ 5/5

Trustpilot

Satisfactory Rental Agency service

I wholeheartedly recommend Brown and Merry's stony Stratford office, services to anyone seeking property in Milton Keynes, whether buying or letting. Take a moment to read my review, and I promise you won't regret it. Moving can be a tedious and lengthy process, especially when settling in a new town or country. However, my experience with Brown and Merry was remarkably smooth. After contacting several agencies and registering with many online, I shortlisted properties from Brown and Merry and other agencies. Their properties stood out, and when it came to the letting process, they made it seamless. What impressed me most was the negotiation with the landlord. Alexander Read handled the discussions with professionalism and finesse, ensuring we secured the property under comfortable circumstances. My exceptional experience with Brown and Merry is largely due to Alexander Read's outstanding service. She is an invaluable asset to the company, and I extend my heartfelt gratitude to her. Thank you, Brown and Merry, and thank you, Alexander Read. Your dedication and expertise are truly appreciated. Rating: 5/5 stars Highly recommended! God bless you."

Mercy · 2 February 2025

★★★★★ 5/5

Google

Thank you to all at Brown and Merry and a special mention for Sophie who was absolutely fabulous at helping us secure our dream home. Highly recommend :)

Hilary · 16 September 2025

★★★★★ 5/5

Google

We just want to thank Jodie for her brilliant communication through our rental application. We had previously viewed properties by other Estate agencies and they could learn a thing or two from Jodie on communication. She definitely help ease the stress that goes along with moving !

Danielle · 13 May 2024

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

Jay · 19 December 2024

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

James · 19 December 2024

★★★★★ 1/5

Trustpilot

Very poor experience in trying to…

Very poor experience in trying to arrange a valuation. The Berkhamstead office didn’t take my contact details and then didn’t show, even though I phoned the day before travelling and also called into their high street office ahead of the supposedly arranged viewing. Also, the lady I spoke to in person in Berkhamsted was dismissive and rude. This agent can’t get the basics right! Such as shame as I had a fantastic rental experience a few years previous with the same agency! I think there are better, more proactive online and high street agents to choose from.

Lorraine · 1 August 2020

★★★★★ 5/5

Trustpilot

Alex & Beth at Milton Keynes have been…

Alex & Beth at Milton Keynes have been excellent & proactive in getting my vacant property rented out quickly. They are very tenacious and business like and 'get things done'.They have both been incredibly helpful & have gone above & beyond the standard duties by doing extra tasks for me (as I am not local to the property). Having had the most appalling service from JACKSON PYNE in Milton Keynes (honestly...just run...and keep running) - where my property was neglected & very poorly managed - BROWN & MERRY are a breath of fresh air. The two lettings services I have experienced are galaxies apart.Background to me using BROWN & MERRYI previously used JACKSON PYNE , Milton Keynes to manage my properties. Quick turnover of staff (suspect most run once they see what its like) & recently seems to be a staff team of two - Richard & Courtney. Negligent from top to bottom. Steve (Finances) rarely paid me rent on time - unless I reminded him (!) - if not sometimes it was a fortnight late. On one ocassion, they 'forgot' to pay me for 5 months.JPyne also advised me to replace all windows when tenants were failing to clean them on the inside. Then I was advised to replace the whole front door when the letterbox broke & the tenants were too lazy to replace it..unbelievable..was like being in a slapstick comedy without the laughs! JACKSON PYNE only visited once a year (if that?) and poor tenant cleanliness issues were never addressed & then revisited & double checked. End result, I sacked Jackson Pyne & end up with a house that's in rent arrears & left in a complete mess.● JACKSON PYNE MK did not take a deposit, did not do an inventory & slipped a sneaky clause into the contract (unknown to me at the time) which allowed them to still receive the full management fee whilst those tenants remained in property - even if I decided to CHANGE agents. How sneaky & unethical is that? ● They jumped sides according to what gave them the least accountability.In my opinion JACKSON PYNE MK are a disgrace to the MK lettings trade. Thank God I'm free of these careless people - who I had the misfortune to mismanage two of my properties. Both of which were left dirty & damaged & costing me many thousands of pounds to correct.BROWN & MERRY now manage both my properties and are FANTASTIC.Alex & Beth are excellent. They seem to be very happy & contented staff - with a good work ethic & good sense of humour/perspective.Despite being very busy they keep in regular contact and care about you , your house & the tenant. They care about standards & they care about how people FEEL. What a wonderful,refreshing change to my other experience.

Andy · 31 July 2020

★★★★★ 5/5

Trustpilot

Brown and Merry Watford have been…

Brown and Merry Watford have been amazing from our first contact with them. Hanan from valuations was professional, responsive and very insightful, she got our house up and online very quick. Jake from sales managed to sell the house without any official viewings for asking value which was incredible! Jamie has been superb throughout the process. 6 months of negotiations (no fault of B+M) and countless set backs did not discourage Jamie and he was always keeping us in the loop as well as providing useful updates. Without him and B+M I am confident the sale would not have gone through and I cannot thank the team enough for all the work they have put into our case. Couldn't recommend highly enough!

Patrick · 6 July 2020

★★★★★ 4/5

Google

I found the team really nice to work with and keep me upto date with appointments and progress. Was selling my late father's house so a sad time for me but the team were very helpful and even helped remove sone furniture (for a charity) If you call or email them someone always gets back to you quickly. Nice personal dashboard for house progress.

Nigel · 14 March 2024

★★★★★ 5/5

Google

Loren was so helpful when going through the whole buying processes. She was always on hand and got back to me as soon as possible. We were buying our first help and she made the whole process seems so easy. Whenever I had any issue she would always put my mind at ease, especially when then solicitors weren’t helpful. She would always stay late for us as our working hours are long. She went above and beyond Loren is a great asset to the team at Aylesbury. I don’t know what we would have done, if we didn’t have her. Especially when we didn’t think our offer was going to be accepted she was able to pull a few strings and sort everything out!! Thank you

Stephanie · 13 June 2020

★★★★★ 5/5

Google

From the moment of getting in contact with Brown and Merry, they have been so helpful which is so refreshing as I have dealt with estate agents in the past which have been awful. Originally was going to rent out my property, and the rental team were so friendly and helpful but ended up selling my property and can say Charlotte has been so helpful throughout the process, chasing the chain and keeping me updated which was such a huge thing for me as I needed to know what was going on at all times. Charlotte is a credit to the team, not many estate agents work so efficiently and professionally So thank you everyone at Brown and Merry for making this happen for me, everyone involved in the process has been a delight.

Alice · 13 June 2020

★★★★★ 5/5

Google

From start to finish Nicole Sophie and Jodie, made the experience stress free they worked at speed to ensure that my family could move into the house on the day which we had requested, they were always in contact and informed us of everything that was happening and that was required. I cannot praise the lettings team at aylesbury branch enough thank you for all your hard work!!

Paul · 15 December 2023

★★★★★ 5/5

Trustpilot

I recently visited Brown & Merry in…

I recently visited Brown & Merry in Watford for the first time, and I must say, I was extremely pleased with their customer service. Will Parkinson was especially helpful and charming. I highly recommend paying them a visit if you're in need of assistance, as I am confident they will go above and beyond to help you achieve your desired outcome.

Armand · 13 April 2023

★★★★★ 5/5

Google

Many thanks to Jodie for the excellent handling our difficult and unusual property rent process!

Ikpe · 14 March 2024

★★★★★ 3/5

Trustpilot

"FIXED FEE" warning

I want to highlight Brown and Merry's contractual fee. It is a fixed fee based on the value your property goes on the market, not the value you sell your property at which could be several thousands lower. This was not made aware to us so we got a bill for several hundreds after completion.

Sarah · 22 September 2025

★★★★★ 5/5

Trustpilot

Sophie Terry what a star!!!

I don't usually write reviews. This is my first one but i had such an amazing experience I have to share it.Me and my partner we were looking for a property to rent.I contacted several agencies as you do. But Brown and Merry Aylesbury stand out. Especially the letting agent Sophie Terry. She proactively helped us to find right property and suggested properties which were great fit but we did not considered them when doing zoopla search. I live in that property now and I am very pleased. Thank you Sophie you have done fantastic job.

Richard · 30 October 2019

★★★★★ 5/5

Google

I spoke to Martin a few months before we were ready to come on the market, it was a quickly but very informative chat. Martin is so knowledgeable. His feedback and advise really helped us achieve more than we had expected. I cannot thank him enough for this. The entire team at Aylesbury was professional, supportive and so helpful! I look forward to work with them again in the near future.PositiveResponsiveness, Quality, Professionalism, Value

Nila · 13 June 2021

★★★★★ 1/5

Trustpilot

Very poor

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless.During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless.Yet, Brown and Merry wanted to deduct £550 from my deposit.Which is a lot of money.I asked why.They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic.After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back.My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman.I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants.I’d say, if you value your rental deposit, STAY AWAY!--A postscript: I challenged Brown and Merry via the Tenancy Deposit Scheme and managed to get 100% of my deposit back.

Justin · 23 September 2019

★★★★★ 5/5

Trustpilot

Rental property

Having just completed on a rental property in chesham Buckinghamshire I would like to say that Amóur who was our point of contact at Brown and Merry was knowledgable about the whole process and was always on hand day and night to answers any questions about the property. She went above and beyond any estate agent I have dealt with in the past. I would thoroughly recommend Brown and Merry and in particular Amour who was an absolute star.....

Gareth · 15 January 2020