Brown and Merry Buckinghamshire reviews

★★★★★ 5/5

Trustpilot

Brown & Merry Hemel Hempstead…

I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.

Elizabeth · 1 January 2024

★★★★★ 1/5

Trustpilot

I regret to say that my experience with…

I regret to say that my experience with Brown & Merry's Leighton Buzzard branch has been extremely disappointing. I accepted an offer on August 2025 and instructed them for conveyancing services immediately after. However, nearly three months later, the sale remains incomplete, with little to no progress from their sales team. Despite repeated attempts to get updates, I have been left in the dark, with no visible effort or action on their part to move things forward. I had hoped to work with them through the process, but the lack of professionalism and urgency has led me to seriously consider switching to a different firm. I would not recommend this service to anyone looking for a reliable, communicative, and professional conveyancing team. Very disappointing overall.

Nadeem · 7 November 2025

★★★★★ 5/5

Google

The whole process was an excellent experience, which is more than can be said for some Estate Agents in the area. Justin and Martin have a combined 50 years experience with Brown & Merry Aylesbury, and it shows - their knowledge and help, which has passed to all the members of the team, works. All in all, I would thoroughly recommend them if you are looking to sell. Many thanks to all involved for the help and professionalism shown in obtaining the sale, and seeing it through to completion in a timely manner

Derek · 17 October 2024

★★★★★ 5/5

Google

Amazing customer support. Beth Stanbridge was brilliant. We received prompt responses, very clear instructions and explanations on all the queries we had. Everything was worked out perfectly. 5 star customer experience.

Pasan · 17 October 2024

★★★★★ 4/5

Google

Martyn was really helpful with getting my purchase across the line, thank you! It was also lovely to collect my keys from Will, who had first shown me the property many months earlier, as he seemed genuinely super pleased for me 🙂 …

Alex · 14 March 2024

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations If they do like that with 10 people per week this deposit are money in the pocket If anyone have the same experience don’t hesitate to share it.This is Hemel Hampstead branch

Cosmin · 21 October 2025

★★★★★ 5/5

Google

Recently purchased a house through Brown and Merry and from the first viewing with Martin I knew I was in good hands. Can't thank the team enough for all their help.

Jadene · 19 March 2026

★★★★★ 1/5

Trustpilot

Overvalued and little contact

Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.

Kirsty · 1 November 2023

★★★★★ 5/5

Trustpilot

Nicole and lettings team at Brown & Merry, Aylesbury

Nicole and her lettings team at Brown & Merry Aylesbury are absolutely fabulous. Professional, courteous, knowledgeable, efficient - a first class team and we would highly recommend Nicole to any prospective landlords.

Ravi · 7 October 2025

★★★★★ 4/5

Google

Although it has taken a long time to sell our house, in actual fact we got an offer very early on (it was our buyer that struggled to sell her house through a different agent). Throughout the time our house was on the market though, the …

Lianne · 11 October 2025

★★★★★ 5/5

Google

Helpful and friendly estate agents that were instantly ready to help us as first time buyers. We are buying a house through mortage advisor Beth who has been very helpful and made the process easy for us to understand and work through. She had helped us get a mortage that is best for us with the best rate possible at the time. Every step is explained so that we can make progress and do everything correctly. Communication has been great as well.

Ba97 · 19 August 2024

★★★★★ 5/5

Trustpilot

My husband and I viewed a property in…

My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you

Cynthia · 24 May 2026

★★★★★ 5/5

Google

Beth Stanbridge has been incredibly helpful, clear and responsive when helping to arrange our mortgage. Always has time to answer our questions and explained things clearly. Can't recommend enough!

Crispin · 24 September 2024

★★★★★ 5/5

Google

We used Brown and Merry to find a unit to rent in Aylesbury. Cathy Lawless was so helpful in finding us a suitable place in our budget. Being new to living in the UK, we had many questions. Cathy was patient and answered our questions and helped us work through issues of getting ourselves set up in a new place. Thank you so much for your help and friendly service. We really appreciate it.

Ruth · 14 June 2019

★★★★★ 5/5

Google

I have used Brown and Merry for 12 years, buying my property from them and then with their letting team successfully letting since that time, without any vacant periods. I did interview other letting agents at the time and found them to be …

David · 11 October 2025

★★★★★ 5/5

Google

Great letting service, friendly staff and very efficient. Thoroughly recommend

Cathryn · 11 July 2026

★★★★★ 5/5

Google

We had an excellent experience working with Beth at Brown & Merry Aylesbury as our mortgage advisor. From the very start, she communicated everything in a clear and straightforward way, making the whole process so much easier to understand. …

Ayodeji · 11 November 2025

★★★★★ 5/5

Google

Brown & Merry, led by Nicole in Lettings have successfully rented out our brand new 3 bedroom house on Berryfields since we purchased it, for over 5 years. Their help, service, and advice has been second to none throughout this time. The …

Louise · 11 October 2025

★★★★★ 5/5

Google

I’ve had the pleasure of dealing with Nicole at Brown & Merry for over 10 years, and I can honestly say she is an absolute asset to the company. Throughout all our interactions, she has been nothing but professional, caring, and genuinely …

Charliesatchurch · 11 October 2025

★★★★★ 5/5

Google

I contacted Brown & Merry regarding selling my home and have had a wonderful experience throughout this process. I have been in regular contact with numerous staff members at the branch especially Justin, Alan, Will and Aliya. They have all kept me in the loop with regards to the sale of my property, which I really appreciate. The other sale advisors over the phone have always been incredibly helpful whenever I have needed advice at that time. All staff have made me feel at ease and I am extremely happy to have successfully sold my property with their help within such short time frame. I highly recommend this company to anyone who is wanting to sell their property with the help of friendly and experienced staff.

Pauline · 13 June 2023

★★★★★ 5/5

Google

Beth made our first-time home buying experience incredibly stress-free. From the very beginning, her professionalism and welcoming approach put us at ease, making it an easy decision to use her services instead of the free Mortgage Broker through our work benefits. Beth's hard work and clear communication throughout the process were exceptional. She kept us informed every step of the way, answering any questions we had (regardless of how mundane or simple they may be!) promptly and ensuring that we were comfortable with each decision we made. Her attention to detail and thoroughness in explaining the various options available to us were incredibly helpful, and we felt confident that we were making the best choices for our financial situation and future. Beyond her expertise in the mortgage industry, Beth's joyful personality and trusting demeanour made working with her a genuine pleasure. We felt like we were in good hands throughout the entire process, and her positive attitude and willingness to go above and beyond for us was truly appreciated. Thanks to Beth's hard work and dedication, we couldn't be happier with the outcome of our first home purchase. We highly recommend her services to anyone in need of a knowledgeable and trustworthy Mortgage Broker, especially as a First Time Buyer. Thanks Beth! Luke & Chantelle

Luke · 13 June 2023

★★★★★ 5/5

Trustpilot

Top class property sales service

We do not believe we could have chosen a better estate agent to market and sell our investment property. Living abroad as we do, we needed an agent who would provide an efficient sales service and give us the comfort that we had someone with the requisite knowledge and also act in our best interests. We cannot speak highly enough of Mason Janes, Branch Manager of Brown and Merry Stony Stratford, and his sales team. From initial valuation right through to completion, they provided us with an exceptionally high level of service and support. We have nothing to criticise or complain about. We have no hesitation in recommending them to others.

Colin · 30 July 2025

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

I used Brown & Merry to buy the property. Allan and the team from the Aylesbury office were very helpful and supportive during this whole process. Knowing I was a first-time buyer, he explained the steps to me and helped me chase solicitors when required. He was constantly updating and trying to speed up the process and resolve the bottlenecks. Overall an excellent experience and I felt that I was given the proper attention and support throughout

Elvis · 13 June 2023