Trusted Agent profile · Buckinghamshire
★★★★★
431 reviews across 2 platforms
5-7 Market Street, Aylesbury, Buckinghamshire, HP20 2PN
Brown and Merry's office in Buckinghamshire, at 5-7 Market Street, is rated 4.3 out of 5 across 431 reviews on two platforms, including 299 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
1/5
TrustpilotAVOID AT ALL COSTS!!!
MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!
5/5
GoogleThanks to Edward Cooper who was very efficient and helpful, the sale of my house went through smoothly.
5/5
GoogleExcellent service from Beth, would highly recommend
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotSophie Terry
Sophie Terry, Aylesbury branch, what a gem of a person. Amazing personality. Very thorough, yet very positive. First class. Just amazing. I will recommend you speak to Sophie Terry if you need a property in and around Aylesbury. She showed us two flats and both were just the perfect fit for the family. Can't praise her enough. Thank you for being just an amazing personality.
5/5
GoogleBrown And Merry were excellent, from the initial contact and valuation, through to the completion of the sale. They kept me informed, chased (where necessary), were always courteous and very professional. In addition they were fully aware of covid protocols/rules which, in the current climate, is an important part of the process. Top team, top job.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
5/5
GoogleFantastic service throughout. Charlotte & Toni were brilliant nothing to fault. Thanks for supporting purchasing our first home.
5/5
GoogleFrom the first meeting with Justin to value our property everything was handled superbly by the sales team. Excellent advice was given to us and our property sold after just one week. Would recommend brown and merry as first choice anytime.
5/5
GoogleRachael Salma provided myself and my partner with a fantastic service throughout the entire process of remortgaging our property. She communicated each step to us clearly and we felt she listened to all of our requests and found the best available deal to suit them. We were very happy with the level of care shown to us and would definitely remortgage with her again!
5/5
GoogleI don't usually write reviews but I've been so impressed with Brown and Merry. Sophie Terry from the lettings department went above and beyond to help in every way possible and even now a month after she found our dream house, she is still extremely helpful. The whole process was so easy, and would recommend to anyone. Lovely down to earth team. Thank you.
5/5
GoogleI would strongly recommend Brown & Merry in Aylesbury. I have received an excellent service from the whole team, but in particular, Charlotte Doherty. I was kept updated throughout the process and received really good advice on the best way of marketing the property. They clearly understand the local market. A personalised service delivered from a local team. Well done and thank you.
5/5
GoogleJust wanted to say what a fantastic experience we had from Sophie Terry. She is an asset to Brown & Merry estate Agents. She is very sincere, friendly, trustworthy, and give much importance to your rental preferences. She made the process very easy and stress-free. My wife and I would be happy to recommend her to anyone. Five stars to Sophie. Well done!
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
TrustpilotThe lettings team at Tring
The lettings team at Tring, Joanne, Ellie and Emily, have again been brilliant in finding good tenants in record time once my rental flat became vacant. They never fail.
5/5
GoogleHad the pleasure of dealing with Matthew, and he was a true professional from start to finish. Great customer service, ensured all my questions and enquiries were answered in a timely manner. I honestly can't recommend Brown and Merry enough. Thank you for a pleasant experience.PositiveQuality, Professionalism
5/5
GoogleI've dealt with Brown and Merry's Aylesbury lettings team (Jodie and Sophie) in my recent search for a property to rent. They were amazing and really did their best to help and succeed! Couldn't recommend them enough!
5/5
GoogleExcellent, friendly service from a sharp & experienced team. Everyone was on the ball with super fast responses to any enquiries. Bottom line - a quick sale was achieved following sound advice throughout the process. Recommend.
5/5
GoogleAn excellent well done job from the beginning to the very end, very helpful individuals (Chris and Alan) who knew there stuff was pleased with the outcome and would recommend them to anyone.Cheers guys and thank you for making things run smooth for me 🍻 …
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
5/5
GoogleWe have had a great experience dealing with Matthew from lettings who was extremely professional, understanding and showed a very high level of customer care. Working with Brown and Merry was a pleasure and we would highly recommend the Aylesbury branch.PositiveResponsiveness, Quality, Professionalism
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
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