Trusted Agent profile · Buckinghamshire
★★★★★
431 reviews across 2 platforms
5-7 Market Street, Aylesbury, Buckinghamshire, HP20 2PN
Brown and Merry's office in Buckinghamshire, at 5-7 Market Street, is rated 4.3 out of 5 across 431 reviews on two platforms, including 299 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
GoogleThe whole team did an amazing job but I must say that without Charlotte the whole process It would have taken a lot longer. She was absolutely amazing, always quick to reply and help with any problems. There are no words to thank her for all the hard workPositiveResponsiveness, Professionalism
5/5
GoogleThe estate agents handling viewings of our property were friendly , kept us informed about what was happening, stuck to agreed timings and were "Covid 19 compliant". The house sold quickly at a price that we thought was very fair. No other estate agent could have been better.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe purchased recently and they are a great team in Aylesbury! They recommended a solicitor and their mortgage services, the communication level was amazing on both sides (rare in this day). Loren Telford (Mortgage Services) couldn’t do any more for us, exceptional! Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBrown and Merry agent Charlotte, always provide clear concise information. The service I received is well above and beyond. Highly recommended.
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleAlan from Brown and Merry has dealt with my house purchase and has been quick to respond to any queries I have had. Very happy to deal with Alan and Brown and Merry. Would definitely recommend that you use them both.PositiveResponsiveness, Professionalism
1/5
GoogleArranged to view two properties with Teal from Brown and Merry, who did not show-up. On speaking to the office there was no appointment recorded and she was booked elsewhere, Teal to call in five minutes. 35 minutes later a text from Teal saying an earlier appointment overrun. No reply to my calls. Dishonest. Avoid.
5/5
GoogleVery good service from Brown and Merry on the sale of my property, Charlotte and Alan in particular were great to work with. Thank you both so much for your effort
5/5
TrustpilotHemel Hempstead branch brilliant
Excellent team. All the staff at the branch were friendly, welcoming and knowledgeable. As new renters moving from student housing they were all willing and happy to help and inform us every step of the way. Stephen in particular was amazing. Thank you hemel beach for finding our first home.
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
5/5
GoogleVery happy to have chosen Brown & Merry with the sale of my property, needed more help as don't know or live in the area. Went through very smoothly with Alan & Charlotte's expertise. Wouldn't hesitate to recommend their services.
5/5
TrustpilotAylesbury Brown & Merry
Very helpful and professional . A special thank you to Ed for getting us the sale.
5/5
TrustpilotExcellent Service
Rich Poole supported us throughout the process of my partner and I purchasing our first home, and he was brilliant. He was more than happy to allow us to visit the house on multiple occasions, and always communicated any queries of ours with the seller in a timely manner.
5/5
GoogleI want to thank SOPHIE a thousand times. She was very helpful, professional and letting expert. She made it happen for us to move into a property after 3 month of going through bad experiences with other agencies. The whole process was so easy with her expertise. She deserve 100% pay rise.
5/5
GoogleAmazing customer service from a young lady called Charlotte Doherty! She has been amazing with keeping in touch throughout the whole process and ensuring she chases anything that requires a follow up. Everything she has said on the calls she has followed up with an email! Couldn’t rate her any higher!
5/5
GoogleSophie, Cathy, and thhe lettings team at Brown and Merry really exceeded my expectations. They have been extremely helpful and fast. From the initial viewing to everything being ready to move in was under a week! Really happy with my experience and will definitely recommend to anyone looking to rent. Rob
1/5
TrustpilotExtremely unprofessional behaviour.
Extremely unprofessional behaviour.. the employee Nicole literally shouts over the phone and her tone is so rude, you have to chase around for months to get an appointment for repairs..
1/5
GoogleHad a viewing booked for 16:45 on 27/02/2021 and nobody showed up and did not bother to call and update us. So we called the agency in Aylesbury and no answer. Writing the review while in front of the property.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleThey have done a fantastic job at selling my house and finding me another. I have been very impressed with how quick and simple the whole process has been and everyone in the team has been really lovely - I can't recommend them enough!PositiveQuality
1/5
TrustpilotAWFUL!! WASTE OF TIME
AWFUL!!! DO NOT BOTHER BUYING/SELLING VIA BROWN AND MERRY AYLESBURY. THEY LIE/SLOW/AVOID PHONE CALLS. SOLD US A HOUSE WITH FALSE INFORMATION, WAS FIRST TIME BUYER/NO CHAIN AND WAS READY TO EXCHANGE AND FOUND OUT WAS IN CHAIN AND HAD TO WAIT MONTHS !!
5/5
GoogleFantastic service from the whole team Brown & Merry Very nice quick customer service and very helpful. Especially thanks for big support in our case to Martin Smith plus thank you very much to Charlotte Doherty. Best regards Jakub Cz.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJust completed my 2nd BTL purchase and both happened to be with Brown & Merry. The whole team is very professional. I used to speak to Alan, Charlotte, Justin, Edward as part my purchase process, a very special thanks to them. Highly recommended.
5/5
GoogleSaw some properties with Rhea, we got the sense that she was really on our side in our house search. She listened to our needs as we went on and tailored properties to us. Communication was clear and consistent and would definitely recommend this agency and Rhea. Thank you!
5/5
TrustpilotQuick and efficient service from a…
Quick and efficient service from a young team of professionals who were friendly and very helpful.
1/5
Trustpilotvery awful experience with Chesham…
very awful experience with Chesham Branch. We were going to buy the property which was listed by them in the market. They are extremely slow, not bothered to communicate. We were given false information couple of times. Please please avoid.
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