Trusted Agent profile · Buckinghamshire
★★★★★
431 reviews across 2 platforms
5-7 Market Street, Aylesbury, Buckinghamshire, HP20 2PN
Brown and Merry's office in Buckinghamshire, at 5-7 Market Street, is rated 4.3 out of 5 across 431 reviews on two platforms, including 299 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
GoogleEven I just started my collaboration with Brown and Merry I want to mention that all the team is very helpful and quick in meeting all my needs. Particularly I want to mention Charlotte who guided me through the paperwork process and helped me within hours to place my property on the market
5/5
TrustpilotNadya in Brown and Merry Watford branch
I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!
5/5
GoogleVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially could've collapsed so massive thank you. Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleDealt with Charlotte Doherty throughout our purchase. Charlotte went above and beyond for us; we wouldn't be living in our new home if it wasn't for Charlotte!!
1/5
TrustpilotMK branch are the worst.
MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.
5/5
TrustpilotBrown and Merry Aylesbury
Brown and Merry AylesburyVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially couldve collapsed so massive thank you.Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.
5/5
GoogleFantastic experience with Brown & Merry! The whole team have been friendly, helpful, approachable and professional throughout the process of selling our house. Their communication is excellent and they kept us updated every week discussing performance and strategy. Finally an estate agents who work for their customers and genuinely care.
5/5
GoogleBeside being the slow progress by solicitors. Brown and Merry estate agents Edward, Alan and Jack helped us to find the right property, with right value and the place we were looking to buy. They always kept us up to date with progress. They were always there to answer any queries. Felt like family always been honest.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBig thank you to Dwayne for helping me find my property keeping me updated throughout the procedure and for going the extra mile for me.
1/5
TrustpilotCouldn't get anything right no matter…
Couldn't get anything right no matter how patient we were and they couldn't care less. Wasted three weeks for nothing and the manager couldn't even be bothered to reply to my emails or make amends in person when i went to get my key back. Don't remember the last time i've left a review like this. Clearly so much work on they dont have to care about their clients.Hemel Hempstead Branch
5/5
GoogleSophie was just an amazing personality. I will recommend her to anyone looking to let. You can count on Sophie.
5/5
GoogleDwayne was really helpful from the beginning, he helped me much more than ha was supposed to. I highly recommend him to work with.
5/5
TrustpilotBrown & Merry Watford - Fantastic
James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly
5/5
GoogleI had a great service from the lettings side of brown and Merry as Nicole got on with the property going live straight away. Within a couple of days tenants were found, checked out and signed up. Nicole has had her finger on the pulse with all queries and has walked the extra mile in customer service.
5/5
TrustpilotBerkhamsted 5*
The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team
5/5
GoogleI am very impressed with Brown and Merry with my purchase of a new house, especially Ed who has provided professional and very friendly service. I would definitely recommend him to my family and friends.
Thank you so much for taking the time to leave us a 5 star review, it's greatly appreciated!
1/5
TrustpilotVery unprofessional
Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .
5/5
GoogleI would highly rexcomend Brown and Merry, really great service. I dealt with Cathy and she couldn’t of been more helpful.
5/5
GoogleAfter a shaky start from one of the mortgage advisers I was introduced to Chris who managed to not only restore my faith in brown and merry but guide me through the whole process. He turned the whole process into a good experience and it wasn’t the easiest purchase to complete so can’t praise him enough.
1/5
TrustpilotWould not recommend to anyone
Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.
5/5
TrustpilotBrown and Merry helped me from the…
Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.
5/5
GoogleNicole and Matt in the Lettings team managed the whole process extremely well, keeping us informed of all developments and the things we needed to get done. Together they gave us peace of mind which is always needed when moving home. They were friendly, adaptable, understanding but pushed when needed. A really good experience.
5/5
GoogleI dealt with Charlotte. She was so helpful and always at the end of the phone. Would highly recommend.
5/5
GoogleI have been letting properties in Aylesbury since 2012 and have been with Brown & Merry since I started. I can safely say that they are an excellent Agency and Nicole Pringle leads a great team in Sophie and Catherine. I have consistently found them to be professional, responsive and most importantly, cheerful. It is a pleasure to deal with a team I call the A Team!
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