Trusted Agent profile · Buckinghamshire
★★★★★
430 reviews across 2 platforms
5-7 Market Street, Aylesbury, Buckinghamshire, HP20 2PN
Brown and Merry's office in Buckinghamshire, at 5-7 Market Street, is rated 4.3 out of 5 across 430 reviews on two platforms, including 299 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
GoogleWe have viewed several properties and Matthew McEnery, the sales negotiator is always professional, polite and very helpful. Although we haven’t found the right property for us yet, I would definitely recommend Brown and Merry estate agents.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleWent to see a few properties is Aylesbury, very friendly and pofessional service showing us around. Thank you Mathew! Great estate agents
5/5
GoogleWe looked to sell our home in 2021 and initially went with a different agent. This was a huge mistake and we received very poor service. A friend recommended Brown & Merry and our experience could not have been more different. We suddenly had considerably more viewings and lots of communication. Due to not finding the right property we removed the house from the market for a while, which B&M fully understood, and when we were ready we went back on with them. Within two weeks we had a full asking price offer and have recently moved into our new home. Very pleased with the service received.
1/5
TrustpilotAVOID AT ALL COSTS - UNIQUELY INCOMPETANT
Having bought and sold many houses I have never received such inept, incompetent and just totally woeful service as provided to me by the Stony Stratford branch of Brown and Merry.They failed to manage my sale, communication was spectacularly awful, were in a total state of confusion and consistently failed to honour commitments.Upon signing up with them they performed a mail drop of the 'successful sale' of my property in the local area - without my consent. They sent me viewing appointments for houses elsewhere. They promised to call and didn't. They failed to return my keys despite numerous requests. All in all totally and completely amateurs.Final insult? Once my chain had broken down they dropped a business card through my door with the message "we'd love to sell your house" !!Please - trust me and avoid this company completely.
5/5
GoogleWow, a team from the minute we made the first viewing. Everything we needed, nothing was too much for these guys. The broker in house did everything we needed. All the staff were friendly and professional. Even a follow up call from branch manager Alan. Couldn't ask for a better service. Take note, this is what a customer service should be like. Thankyou guys. We have our dream home.
5/5
TrustpilotThank you Matt!
Thanks to Matt for making sure that we got the house we wanted, without his communication and chasing up I doubt our purchase would have happened, highly recommended friendly guy to help you purchase a house!
5/5
GoogleVery impressed with the level of service from Justin at Brown and Merry... thoroughly recommend from our experience so far
Thank you for your thoughtful 5* review and recommendation Paul! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad an amazing experience with Beth Stanbridge! She made the entire mortgage process smooth, stress-free and easy to understand. Her professionalism, clear communication and dedication truly stood out, highly recommend!
1/5
TrustpilotWorst experience …
I don't normally do reviews but felt that people should be aware that the Hemel Hempstead branch are possibly the worst estate agents I have ever come across little contact rude and didn't tell me the truth on several matters I sat in on several viewings and they didn't have a clue how to sell a property avoid at all cost!!!.
5/5
GoogleIt's been 5 years now and Sophie has always been first class.
Thank you for your great 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe had a really long and tough conveyancing experience because of my buyers solicitor but Charlotte Doherty was amazing throughout with the handling of all parties - even the difficult ones. Martin was great too. A very good Estate Agency altogether
5/5
GoogleAbsolutely outstanding service. Me and my partner couldn't be happier. Very professional and friendly at the same. And special thank you to Mattew McEnery for all the help.
5/5
TrustpilotThank you to Matthew Bowen and the team…
Thank you to Matthew Bowen and the team at Aylesbury branch for their recent help on my purchase. Matt kept me informed of changes and progress along the way ensuring that all went well!
1/5
TrustpilotSOLD MY DETAILS ON...
We asked someone from Brown and Merry to come value our house with the possibility of putting it up for sale with them. We decided on another agent in the end but since giving my name, mobile number and address to Brown and Merry, I've had calls, texts and post through from haart estate agent who admitted on the phone to buying my details off another agent ( it can only be Brown and Merry as the agent we went with only had my husband's details). They've also sold my info to one of these house buying companies who text me constantly! I'm pretty sure that's a GDPR breach. AVOID CONTACTING!!
5/5
GoogleMe and my partner are currently in the process of buying our first home and we couldn’t be happier with the help that Beth and the rest of the team have given us! She has helped us through every step and has continued to update us if any changes have happened! Would recommend this branch and Beth to anyone looking for their new home!
5/5
GoogleStaff are helpful and friendly, they will move heaven and earth to help you. It has been a great pleasure letting with them. A big thank you to Cathy Lawless for all her help and patience.
5/5
TrustpilotNewport Pagnell branch
Matt and Rich were both fantastic when we sold our house in Astwood. We achieved over and above the asking price due to their dedication and hard work. A pleasure to do business with them.
1/5
GoogleModern day Highwaymen - lied and lied some more. They pulled the rug from beneath us just as we were ready to complete. Lied to the vendor, lied to us. Cost us over a thousand pound in fees and searches and then sold to someone else, who, I am guessing, was talking a mortgage with them, thus brining in the all-important commission. I will be reporting these professional bandits to the Property Ombudsman for further investigation.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service from start to finish from the team at the Aylesbury branch. Charlotte was extremely responsive and knowledgeable for all questions and she provided constant frequent updates on progress throughout
1/5
GoogleI wouldn’t even give B&M 1 star. Terrible company - list is too long of issues but as an overview - no oven for Christmas, no plumbing or heating for 7 weeks and took 11 weeks for us to get our deposit back for absolutely No other reason than a 4inch paint job. Oh and we were homeless because they didn’t follow process and we ended up with squatters in our home. They couldn’t care less! Awful company.
1/5
TrustpilotDO NOT RENT FROM THEM! Leighton buzzard brown and merry.
WORST LETTING AGENT I HAVE EVER BEEN WITH! if you wanna rent then rent from watsons! First off lets start with the letting agent who had no clue how to do her job! We gave her all the information she needed she also wrote it down my partner told her he had a CCJ but then the next day after we had agreed to let a house from them she had no clue about the CCJ or that my partner had a job! Which she also wrote down! She said she had to get the landlord to do something with insurance and that i had to go to the council to get something that was completely irrelevant! She also told us the tenancy would be a month to month tenancy then on the day we signed it changed to a 6 month tenancy she also couldn't remember how much the rent or deposit was! So we moved in and the washing machine that she said they had removed from the property was still there! So we had to move it out but wait that wasn't all it was filled with dirty, disgusting smelly water that flooded the kitchen the whole back wall was also covered in mould! Anyway the washing machine was sat outside in the back garden ( this was a communal garden) the washing machine blocked our neighbours bins because there was no were else to put it but we were told that the washing machine would be picked up by the weekend so the weekend come and went and guess what the washing machine was still there and after a number of phone calls, texts and emails over the week someone actually got back to us it would be picked up in a few days but oh no wait it sat there for another month! Moving on when we moved in there was no hot water or heating it took them over a week and a half to get that sorted! The house was completely dirty when we moved in! The toliet seat had wee all over it! I mean what the hell! LOOK AFTER YOUR TENANTS! The walls were completely dirty also. This place hadn't been decorated in years! So moving on a few months we get a letter through the door saying we haven't paid our rent! Wait what really? So I doubled checked my bank statement and guess what the rent had gone out to them just like it had done the past 2 times! For some reason they couldn't track our rent down! After a number of visits to my bank and a number of statements later to prove that I had payed the rent they somehow found it! Strange right? Then another month later it happend again! Tell me how do you lose rent?? Anyway no more problems after that so we come to the end of our tenancy because we found a much better and bigger place, 2 weeks before we moved out the heating and hot water just stoped working this never got sorted they left me my boyfriend and 3 kids without. So we moved out and cleaned the house it was better than when we moved in. But no the landlord who left the house dirty when we moved in said it wasn't cleaned and tried to charge us for cleaning! That didn't work it also took upto 6 months to get the rent and deposit they owed us back. This was 6 months of calls and emails half of which were ignored! They also moved people in when we still had the tenancy with them I was shocked to learn of this when I went to my home and saw people moving in! They also never asked for the keys back! And my god the amount of letting agent people who come and went from that place was unbelievable! 7 people! And all of them had no clue how to do there job! Worst ever please take your money someone else like Watson! I was with watsons for nearly 5 years and they were brilliant!!
5/5
GoogleI cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager there helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent Service from Hemel Hempstead
I don't usually write a review but I thought that my experience with the Hemel Hempstead branch deserved one. I was dealing with Tom Fitzgerald who shown such professionalism throughout. He made the whole process of buying a house so easy for us, calling both parties and giving us updates all the time was incredible, very humble, good attitude towards people, brilliant personality ,knows his job very well, in all, we were able to exchange and complete very early than the usual 3 - 4 months even during the lock down because of his hard work, very well done Tom and thank you very much for helping us to buy our house which we are so much in love with, please don't let this end here, keep it up.
2/5
TrustpilotDo not bother booking lettings…
Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.
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