Brown and Merry Buckinghamshire reviews

★★★★★ 5/5

Google

William Petherbridge is a outstanding person,funny and honest when it comes to his work ethics and I will greatly recommend him to anyone interested in buying a house Thank you,William

George · 13 June 2023

★★★★★ 1/5

Trustpilot

Abrasive and agressive sales call to try to get my business

I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!

BK · 13 April 2023

★★★★★ 5/5

Google

Actively been viewing with a number of agents in Aylesbury, dealt with a lovely young lady called Teal, who was very helpful throughout the whole process. Whenever I called the office she was very friendly and supportive of my needs and couldn’t do enough for me. I highly recommend Teal she was great.

Diana · 14 June 2019

★★★★★ 5/5

Google

Good service, informative, ready to help, cheerful Thanks to Sophie and especially Matthew as he always answered all my queries quickly, was always there to pick up my calls and guided me and kept me up to date. 👍🏻😊 …

Larissa · 13 June 2022

★★★★★ 5/5

Google

What a delightful experience it was to purchase a house through brown and merry, largely due to the tremendous efforts of Martin. I was so impressed by his exceptional abilities I tell all my friends about him so they can experience home ownership too.

Abby · 18 July 2023

★★★★★ 5/5

Google

I currently own three properties in Aylesbury which are fully managed by Brown & Merry. Nicole and her team from the Lettings Dept have been absolutely fantastic from advice given, finding suitable tenants efficiently to dealing with any problems that may occur during the tenancy. I couldn't recommend Nicole and her team enough!

Dharshi · 14 June 2018

★★★★★ 5/5

Google

We had a great experience buying our first house through Brown and Merry. Matthew and Edward Cooper were attentive, informative and friendly throughout. I'd have no hesitation recommending them to others looking to buy or sell a property.

Greg · 13 June 2022

★★★★★ 1/5

Trustpilot

Overall poor experience, there are better out there

A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.

Therapor · 24 January 2023

★★★★★ 5/5

Google

My partner and I are first time tenants and had a super smooth and great experience with Brown and Merry - especially due to Jodie and Sophie for the customer management and viewings. Thank you so much!

Lauryn · 15 November 2023

★★★★★ 5/5

Google

Jodie and Nicole were amazing at helping us find our new home. Communication was great, giving us updates on every step of the process. Highly recommend.

Keri · 13 June 2023

★★★★★ 5/5

Google

Brown and merry. I can't thank Sophie enough for all of the help she has given me in my property search and getting a house that we love. she has been incredible and very helpful throughout the whole process. thank you sophie. your a credit to brown and merry!!

Zoe · 14 June 2019

★★★★★ 5/5

Google

Excellent customer service and in particular Charlotte Ladbroke was Brilliant a real pleasure to deal with, will be sure to use them again. Thanks All

Steve · 13 June 2023

★★★★★ 5/5

Trustpilot

Anthony was a fantastic agent

Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!

Holly · 4 November 2023

★★★★★ 1/5

Trustpilot

I’m a buyer and they harassed me!!

Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.

Heather · 1 October 2022

★★★★★ 1/5

Trustpilot

Very disappointing service

Very disappointed with the level of service from the Stony Stratford branch.I entrusted them to sell my property for me, very poor and almost non existent communication from the branch including keeping an eye on proceedings with my buyer (first time buyer) which ultimately led to the upper part of the chain pulling out after 20 weeks when it came to light that my buyer had barely even started the process.A costly and very stressful experience.

MD · 13 February 2023

★★★★★ 5/5

Google

We have been incredibly impressed by the Brown&Merry letting branch, especially Sophie. Sophie understood exactly what we wanted from day 1, and was relentless at finding it for us. We particularly appreciated how helpful she was in providing us with information on the different areas of Aylesbury.

Audrey · 14 June 2019

★★★★★ 5/5

Google

Ed was fantastic from first contact, he really listened to what we were looking for and was able to provide suitable options. He was accomodating with viewing times, knowledgeable about both the property and the surrounding area to an impressive level of detail. His politeness and friendliness left a lasting impression on us, and we were glad to offer a property through him as we felt in very good, trustworthy & capable hands. He was a tremendous help through the offer process, and we can't wait to move into our new home. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Mike · 27 August 2022

★★★★★ 5/5

Google

Matthew at the Aylesbury Branch of Brown and Merry has been so helpful keeping in touch regularly updating me on properties new to the market. Also arranging viewings at short notice due to my shifts. Very grateful Thankyou

Grace · 18 July 2023

★★★★★ 1/5

Trustpilot

Booking with Tayla

I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.

Penelope · 12 August 2022

★★★★★ 1/5

Trustpilot

Booking with Tayla

I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.

Penelope · 12 August 2022

★★★★★ 5/5

Trustpilot

We had quite a problematic purchase but…

We had quite a problematic purchase but Sean and the team went above and beyond to facilitate where they could and tried to make our first property purchase as simple and stress free when they could. Would definitely recommend.

Jodie · 18 July 2021

★★★★★ 5/5

Google

Fantastic service from putting my property on the market to finally exchange of contracts. Team were always very helpful and supportive and someone was always available to help with my queries. Edward, Charlotte and Tony were especially helpful....thank you !. Would definitely recommend to others .

Alison · 14 June 2019

★★★★★ 5/5

Google

The whole team were really helpful and professional helping my brother with a tricky sale. Charlotte was particularly great at resolving problems and being a great communicator between buyer and seller. I would totally recommend this estate agent.PositiveResponsiveness, Professionalism

Katy · 13 June 2021

★★★★★ 5/5

Google

I viewed a property in Aylesbury, through brown and merry, a great guy called Martin smith showed me around, very thorough and precise,. He told me all I needed to know about the property, highly recommend him.

Ian · 18 July 2023