Brown & Merry Aylesbury reviews in Buckinghamshire

★★★★★ 1/5

Trustpilot

Overall poor experience, there are better out there

A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.

Therapor · 24 January 2023

★★★★★ 5/5

Google

I currently own three properties in Aylesbury which are fully managed by Brown & Merry. Nicole and her team from the Lettings Dept have been absolutely fantastic from advice given, finding suitable tenants efficiently to dealing with any problems that may occur during the tenancy. I couldn't recommend Nicole and her team enough!

Dharshi · 25 October 2017

★★★★★ 5/5

Google

My partner and I are first time tenants and had a super smooth and great experience with Brown and Merry - especially due to Jodie and Sophie for the customer management and viewings. Thank you so much!

Lauryn · 28 November 2023

★★★★★ 5/5

Google

Went to see a few properties is Aylesbury, very friendly and pofessional service showing us around. Thank you Mathew! Great estate agents

Noemi · 24 October 2023

★★★★★ 5/5

Google

Matthew at the Aylesbury Branch of Brown and Merry has been so helpful keeping in touch regularly updating me on properties new to the market. Also arranging viewings at short notice due to my shifts. Very grateful Thankyou

Grace · 24 October 2023

★★★★★ 5/5

Google

I viewed a property in Aylesbury, through brown and merry, a great guy called Martin smith showed me around, very thorough and precise,. He told me all I needed to know about the property, highly recommend him.

Ian · 24 October 2023

★★★★★ 5/5

Google

We have viewed several properties and Matthew McEnery, the sales negotiator is always professional, polite and very helpful. Although we haven’t found the right property for us yet, I would definitely recommend Brown and Merry estate agents.

Blu · 24 October 2023

★★★★★ 5/5

Google

Ed was fantastic from first contact, he really listened to what we were looking for and was able to provide suitable options. He was accomodating with viewing times, knowledgeable about both the property and the surrounding area to an impressive level of detail. His politeness and friendliness left a lasting impression on us, and we were glad to offer a property through him as we felt in very good, trustworthy & capable hands. He was a tremendous help through the offer process, and we can't wait to move into our new home. Thanks!PositiveResponsiveness, Quality, Professionalism, Value

Mike · 24 October 2022

★★★★★ 5/5

Google

We looked to sell our home in 2021 and initially went with a different agent. This was a huge mistake and we received very poor service. A friend recommended Brown & Merry and our experience could not have been more different. We suddenly had considerably more viewings and lots of communication. Due to not finding the right property we removed the house from the market for a while, which B&M fully understood, and when we were ready we went back on with them. Within two weeks we had a full asking price offer and have recently moved into our new home. Very pleased with the service received.

Jonathan · 24 October 2022

★★★★★ 4/5

Google

I have dealt with Brown and Merry for the last 2 years. They have been utterly professional throughout and have always been ready to help me out when I had questions or queries over the sale of my property in Aylesbury. I have primarily been dealing with Edward and Martin who have always had helpful advice to give and been positive in their attitude towards the sale, even when I lost a little help (not in B&M but the solicitors). I would very much recommend them for anyone contemplating selling their property.

Jeremy · 24 October 2022

★★★★★ 5/5

Google

From the moment we contacted Brown & Merry we were impressed. We sold two properties with this fantastic agent in three months and couldn't be happier with our decision to choose them. Justin came out to value both properties and was most professional, informative, answered all of our questions and we feel priced our properties correctly ensuring that we achieved plenty of viewings and pretty quick sales on both homes. We dealt with many of the team over the selling process and all were incredibly pleasant, approachable and professional. We would like to thank everyone but, in particular, Alan, Martin, Edward and Charlotte who all contributed to us experiencing uncomplicated moves. At all times they kept us informed of the process, were honest, transparent, caring, great communicators and truly professional in their approach towards us. All of the team at Brown & Merry are great and we would not hesitate to recommend them. Thank you very much.

Angela · 24 October 2022

★★★★★ 5/5

Google

Brown and merry. I can't thank Sophie enough for all of the help she has given me in my property search and getting a house that we love. she has been incredible and very helpful throughout the whole process. thank you sophie. your a credit to brown and merry!!

Zoe · 25 October 2018

★★★★★ 5/5

Trustpilot

Anthony was a fantastic agent

Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!

Holly · 4 November 2023

★★★★★ 1/5

Trustpilot

I’m a buyer and they harassed me!!

Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.

Heather · 1 October 2022

★★★★★ 5/5

Google

Fantastic service from putting my property on the market to finally exchange of contracts. Team were always very helpful and supportive and someone was always available to help with my queries. Edward, Charlotte and Tony were especially helpful....thank you !. Would definitely recommend to others .

Alison · 25 October 2019

★★★★★ 1/5

Trustpilot

Booking with Tayla

I went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.

Penelope · 12 August 2022

★★★★★ 5/5

Trustpilot

We had quite a problematic purchase but…

We had quite a problematic purchase but Sean and the team went above and beyond to facilitate where they could and tried to make our first property purchase as simple and stress free when they could. Would definitely recommend.

Jodie · 18 July 2021

★★★★★ 5/5

Google

We have been incredibly impressed by the Brown&Merry letting branch, especially Sophie. Sophie understood exactly what we wanted from day 1, and was relentless at finding it for us. We particularly appreciated how helpful she was in providing us with information on the different areas of Aylesbury.

Audrey · 25 October 2018

★★★★★ 5/5

Google

Me and my partner are currently in the process of buying our first home and we couldn’t be happier with the help that Beth and the rest of the team have given us! She has helped us through every step and has continued to update us if any changes have happened! Would recommend this branch and Beth to anyone looking for their new home!

Toby · 24 October 2023

★★★★★ 5/5

Trustpilot

Thank you Matt!

Thanks to Matt for making sure that we got the house we wanted, without his communication and chasing up I doubt our purchase would have happened, highly recommended friendly guy to help you purchase a house!

Dan · 24 September 2021

★★★★★ 5/5

Google

Very impressed with the level of service from Justin at Brown and Merry... thoroughly recommend from our experience so far

Paul · 25 June 2024

★★★★★ 5/5

Google

The whole team were really helpful and professional helping my brother with a tricky sale. Charlotte was particularly great at resolving problems and being a great communicator between buyer and seller. I would totally recommend this estate agent.PositiveResponsiveness, Professionalism

Katy · 24 October 2020

★★★★★ 5/5

Google

We had a really long and tough conveyancing experience because of my buyers solicitor but Charlotte Doherty was amazing throughout with the handling of all parties - even the difficult ones. Martin was great too. A very good Estate Agency altogether

Lynne · 25 October 2019

★★★★★ 5/5

Google

It's been 5 years now and Sophie has always been first class.

T · 23 September 2024