Brown & Merry Aylesbury reviews in Buckinghamshire

★★★★★ 5/5

Trustpilot

i registered with brown and merry over…

i registered with brown and merry over a year ago and i am more than satisfied with the service i have received from them , the examples are to follow , the agent who was allocated to evaluate and place my property on the market went the extra mile to support me through that process , he was very understanding when i told him how dissatisfied i was with the very poor service i received from the tour operates Leger after i had returned home from a Christmas and new break . Brown and merry also allocated a solicitor juno who they are partnered with to deal with the legal side of my property sale which saved me all the hassle of finding my own independent solicitor online which would have been very challenging for me because i have a condition which effects my communication and sensory processing skills . I visit the watford branch of brown and merry where i am based every Wednesday afternoon to have a one to one session with my agent who A helps me convey essential information to Juno online , ie the date my boiler was serviced , the location of my water metre , the date of a fire safety check took place , and the i needed to officially declare the date's i had essential services carried out on my property . There are several branches of brown and merry in Glasgow entitled Alan and Harris where i am intending to relocate to who will help find a future property for me , meanwhile my agent browses through all the one bedroom flat property's in west end area of Glasgow with me online to save me the hassle of doing a property search all on my a task which i have no previous experience in , My agent has also taken a lot of time and effort to locate a removal firm in Glasgow called Pickfords who will both store my furniture during the transient period and move it to my address . i have not been required to do anything regarding the sale of my old property and purchasing a new one on my own volition thanks to the marvellous work of Brown and Merry !!they are miricel workers and life savers ,,!! they have even arranged to book me into a hotel during the transition period while my rented accommodation is being sorted out . so i give brown and merry an A double a starred and they definitely deserve a ten out of ten .

Jane · 15 July 2024

★★★★★ 5/5

Google

Having sold a property through Brown and Merry, I would certainly recommend them. Of particular note was their helpful nature and responsiveness to queries or concerns. I never had an issue getting hold of them and all of my queries were answered quickly and comprehensively. Genuinely was a pleasure to work with them; they made a potentially stressful process much smoother.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 24 October 2021

★★★★★ 5/5

Google

Cathy Lawless - brilliant service from start to finish. I was let down by another estate agency and was at the point where I thought I'd not be able to get the right property at the time I needed it. But Cathy made that happen, she was quick to respond and get the ball rolling for me to secure the property. Highly appreciated and definitely recommend her services to anyone reading.

Superteddy · 25 October 2019

★★★★★ 5/5

Google

Old fashion customer service xxxxx a welcoming office and great staff. Well done and thank you.

Martin · 23 August 2025

★★★★★ 1/5

Trustpilot

When a property management company…

When a property management company can’t communicate internally, everyone suffers, landlords, tenants, and the property itself. The incompetence I’ve just experienced is unbelievable. Avoid agencies that can’t even coordinate with their own teams. And not even an apology! -5 stars!

Olga · 19 November 2025

★★★★★ 5/5

Google

Went to view a house last week with Martin from Brown and Merry. We were really impressed, Martin knew the area well and suggested a few place to visit as we are new to the area. It was refreshing talking to an agent that had an interest in the buyer and advised the location as well as the house!

Elizabeth · 24 October 2023

★★★★★ 5/5

Google

Thank you very much for your support Beth Stanbridge and Edward, very professional and friendly. Always kept in touch and explained every step of the way. Very helpful and ready to answer my questions any time.

Alexandra · 8 December 2024

★★★★★ 5/5

Google

I recently dealt with Cathy when renting a property via Brown and Merry. She was fantastic throughout. From registering my details, listening to my requirements and keeping me fully up to date with any new properties coming on to the market. Because she was so thorough, I did end up renting a property with Brown and Merry. Seamless service, highly professional and I cannot recommend Cathy or Brown and Merry enough!!

Carl · 25 October 2018

★★★★★ 5/5

Trustpilot

Excellent BERKHAMSTED branch

Excellent dealings so far with B&M BERKHAMSTED. Our house went on the market 4 weeks before CoVid 19 lockdown, Amir and his team have kept me updated throughout the last few weeks and have delivered high quality viewings. We have already accepted an offer only one week after viewing restrictions were lifted. Harry and Bobi also deserve a mention super professional and a joy to work with.

Justine · 1 June 2020

★★★★★ 5/5

Trustpilot

Excellent service

Im a very impressed by Eliot at Merry and Brown estate agency. Eliot showed me a property this morning and was very professional and extremely understanding and couldn’t be more helpful. His professionalism was on top point! ☺️

Customer · 8 November 2025

★★★★★ 5/5

Google

Big thank you to Alan Dempsey who managed to hold my chain of six together through some different times. I move in Thursday to start the rest of my life and couldn’t have done it without you. Many thanks Andy Maloney

Andy · 24 October 2023

★★★★★ 5/5

Google

Very good experience with this agent. We had a very challenging schedule for relocating towns in a short window of time and our only option fell through at the last minute. The property manager Sophie really went the extra mile for us to accommodate the extremely tight timescales we needed. Excellent customer service and easy to recommend.

StiLt3D · 24 October 2023

★★★★★ 5/5

Google

Matthew was very good in organising our rental and understood our personal situation. The whole team was very professional and really helpful and good updates throughout. communication was brilliant via email and phone. Nothing negative about our situation And we're so glad everything worked out 100% to brown and merry! Thanks Matthew!

Noreen · 24 October 2022

★★★★★ 5/5

Google

Their service was quite fantastic, stress free with adequate support during the process.

Opeyemi · 9 August 2025

★★★★★ 5/5

Google

Had a good viewing with brown and merry. Found the staff friendly and easy to book with. The agent, Martin who showed me round had great local knowledge and a true passion for selling house. Highly recommend.

Rob · 2 October 2024

★★★★★ 5/5

Google

Matthew has been a tremendous help in helping me find my new flat, on top of that he made everything smooth in terms of processing, The tenancy to setting up my utilities to get me started until i get settled in my new home, i highly recommend them.

Rhiz · 11 January 2023

★★★★★ 5/5

Google

Thanks so much to Matthew in the Lettings department for helping us find our brilliant new flat. Even when we have issues, him and Brown and Merry have been quick to act and get back to us. I would definitely rent through Brown and Merry again and recommend to others.

Chloe · 24 October 2022

★★★★★ 5/5

Google

Professional, knowledgable and friendly staff that got us sold and moved to our new home.  Everyone in the office was helpful and always up to speed with our case.  Exactly what you want from an Agent.

Phil · 23 September 2024

★★★★★ 5/5

Trustpilot

I recently sold my shared ownership…

I recently sold my shared ownership flat via the Aylesbury branch of Brown & Merry. Their service was excellent, the estate agent assigned to my sale was James Beasant. I couldn't have asked for anyone better as he was professional, approachable, helpful and knowledgeable. He helped me every step of the way. Nothing was too much trouble for him. Other staff I spoke to were also professional and courteous.

Customer · 4 September 2024

★★★★★ 5/5

Google

Can not fault the service provided. As I had a brevement and had to sell my father's property. They liaised with solicitors to make the sale as smooth as possible, and went above and beyond. Huge thanks you to Alan and all the team at Brown & Merry.

Elizabeth · 24 October 2022

★★★★★ 5/5

Google

We were delighted with the whole process with the Brown and Merry team in Aylesbury; Jodie's professionalism, care, knowledge, and clear and efficient communication made for a lovely move. Highly recommended!

Arisa · 17 November 2024

★★★★★ 5/5

Google

Sophie and Jodie have been exceptional in their assistance in supporting a very rushed rental need. Both have been extremely pleasant to work with and their patience with me and our needs at a difficult time has helped what was a difficult transition.

Heather · 26 April 2024

★★★★★ 5/5

Google

I had superb service from Martin and Edward, they kept me up to date and helped me all the way through the process. I would definitely recommend them. Thank you guys.

David · 8 November 2024

★★★★★ 1/5

Trustpilot

Beware and Brown and Merry tenants before you let it but. I am unfortunate enough to have Brown…

I am unfortunate enough to have Brown and Merrys letting tenants as my neighbours. For over a year they have been making my life a misery with noise , aggression , anti social behaviour, shouting , down slamming and arguments on a daily basis. I have no peace and no quiet and absolutely no support from the lettings agents. They do nothing and they appear to value the measly 10-11% of a 2 bed rent in tring (£100 tops ) above any owner. Perhaps they are as intimidated by the tenant as others in my road are but it is their job to deal with nuisance noise and breaches of tenancy. They do nothing and rarely acknowledge my emails. I’m a pretty easy going human but this is so irresponsible to others that Brown and Merry get 1 star ONLY because I have to give it to them. Beware moving into any property , as owner or tenant , that has any Brown and Merry tenants nearby that could impact your life. Exercise caution if they are involved as they truly care about no one but their commission. I’m disgusted.

Helen · 19 December 2023