5/5
TrustpilotThank you to Matthew Bowen and the team…
Thank you to Matthew Bowen and the team at Aylesbury branch for their recent help on my purchase. Matt kept me informed of changes and progress along the way ensuring that all went well!
Trusted Agent profile · Buckinghamshire
Brown & Merry Aylesbury reviews in Buckinghamshire
★★★★★
391 reviews across 2 platforms
5-7 Market Street, Aylesbury, HP20 2PN, Buckinghamshire, HP20 2PN
Brown & Merry's office in Buckinghamshire, at 5-7 Market Street, is rated 4.3 out of 5 across 391 reviews on two platforms, including 260 Google reviews rated 4.8.
Reviews
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleStaff are helpful and friendly, they will move heaven and earth to help you. It has been a great pleasure letting with them. A big thank you to Cathy Lawless for all her help and patience.
1/5
TrustpilotSOLD MY DETAILS ON...
We asked someone from Brown and Merry to come value our house with the possibility of putting it up for sale with them. We decided on another agent in the end but since giving my name, mobile number and address to Brown and Merry, I've had calls, texts and post through from haart estate agent who admitted on the phone to buying my details off another agent ( it can only be Brown and Merry as the agent we went with only had my husband's details). They've also sold my info to one of these house buying companies who text me constantly! I'm pretty sure that's a GDPR breach. AVOID CONTACTING!!
5/5
GoogleI used Brown & Merry in the sale of my flat. They were nothing but helpful and polite throughout. From valuation to completion, they provided excellent advice and I felt I was working with professionals. It was a relatively complicated and drawn out sale but they were supportive and smoothed the way as much as they could. Highly recommended.
5/5
GoogleWow, a team from the minute we made the first viewing. Everything we needed, nothing was too much for these guys. The broker in house did everything we needed. All the staff were friendly and professional. Even a follow up call from branch manager Alan. Couldn't ask for a better service. Take note, this is what a customer service should be like. Thankyou guys. We have our dream home.
5/5
GoogleI cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager there helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHaving viewed a property with Martin I was very impressed by his knowledge of the property and the local area . Very professional .
Agent replied · 23 October 2024
Thanks for the glowing 5* review and your kind words! Best wishes, Lucy, Customer Relations.
5/5
GoogleWe bought our house through Brown & Merry and were very pleased with the service they provided. Sean and the team were friendly, professional and always prompt with updates about our purchase.
2/5
TrustpilotDo not bother booking lettings…
Do not bother booking lettings insurance with them. It is a total nightmare to cancel and they will send you on a wild goose chase to do so. I called insurance directly, they said speak to lettings, they eventually got back to me and gave me an email to cancel with. They responded saying speak to insurance company. Seriously? Full circle. Do yourself a favour and book it yourself.
1/5
GoogleI wouldn’t even give B&M 1 star. Terrible company - list is too long of issues but as an overview - no oven for Christmas, no plumbing or heating for 7 weeks and took 11 weeks for us to get our deposit back for absolutely No other reason than a 4inch paint job. Oh and we were homeless because they didn’t follow process and we ended up with squatters in our home. They couldn’t care less! Awful company.
5/5
TrustpilotA very fast and professional service
Aysha was amazing. Talked me through every single aspect of the process. Can't recommend her and her services enough. Thank you!
5/5
GoogleEven I just started my collaboration with Brown and Merry I want to mention that all the team is very helpful and quick in meeting all my needs. Particularly I want to mention Charlotte who guided me through the paperwork process and helped me within hours to place my property on the market
1/5
TrustpilotSequence rental - AVOID!
Sequence rental are possibly the worst company I have ever dealt with. Overpriced, inept, and seem to totally forget that as a landlord it is me that pays for their service. Tenants did not report a leak that caused my wooden worktops to rot, to replace them will cost nearly £800 but am being told this is fair wear and tear and I can not claim for them to be replaced! Poor service from start to finish.
5/5
GoogleCan't sing their praises enough. I saw many properties with several estate agents in Aylesbury and none came anywhere close to providing the outstanding service that I received from Sean and Teal. They listenened to what I wanted/needed and lined up viewing after viewing until we found the perfect property. The sale had several complications and Sean worked tirelessly, professionaly and diplomatically to resolve all issues. If you're thinking of buying or selling in Aylesbury then you need to use Brown & Merry, they are the best by far.
5/5
GoogleWe would like to thank all the Ladies and gents at Brown and Merry Aylesbury. In a difficult time, with house prices all over the place due to brexit uncertainty, we didn't expect to get as many viewings as we did, and certainly didn't expect to get a sale so quickly. The guys and ladies at Brown and Merry gave us a cracking service, polite and friendly at all times, and, when it came to showing potential purchasers around the property, they were brilliant. Special thanks has to go out to everyone in the office really, as they were all super polite, friendly and efficient. Top marks though to Charlotte, she ended up chasing and pushing the solicitors (shoosmiths) and finally managing to arrange dates etc, what a star. She definitely went over and above what she needed to do and in the end, it was her tenacious attitude that got us to the finish line.
5/5
GoogleI was searching for quite some time a property for rent. I found an ad and had a pleasure to speak to Sophie Terry. She did everything she could to set up the agreement with the landlord as smooth as possible. She was always in contact and provided me updates immediately. I highly recommend Brown & Merry, specially because of hard working people like Sophie in their team. I would have provided her more than just the 5 stars. I hope her work is recognized In the company. Outstanding service and very kind person ! (Not all estate agent would go the extra mile as she did).
1/5
TrustpilotShop around they are useless dont expect any contact from them
Absolutely useless got a 12 week contract after 4 weeks no viewing what so ever the 4 time wasters i got never got any feed back from brown n merry Aylesbury i had to keep calling them when i called to ask why i wasn't getting viewings i was told it was brexit it was the school holidays it was the price even though it was 20 thousand pounds less than when i brought it in 2017 Do they want to sell houses or not the communication or lack of it is not acceptable would defiantly NOT RECOMMEND THEM
5/5
TrustpilotCouldn’t have asked for better help and…
Couldn’t have asked for better help and guidance on purchasing our property Matt was the best great communication and super positive thank you!
5/5
GoogleGreat Service from start to finish .
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review Thenuka! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would just like to say how fantastic my experience has been with the lettings department Great members of staff who always willing to help and very friendly. I also had the experience of buying and selling my property through Tony Saniford at Brown and merry .... And wow what a great person very professional and most efficient!! Made the stressful process much more smooth and reassuring! I would recommend for sure. Thank you all at Brown and Merry X
5/5
GoogleVery good service, professional and efficient. I had to find a flat as quick as possible and B&M were very reactive and helfpul. Special thanks to Sophie
5/5
TrustpilotAmazing customer service
Booked a second viewing last minute at a property we have agreed to purchase in Aylesbury. William, who accompanied us for the first viewing and has been good with communicating, came at half 5 (after he had finished) for an agreed 15 min slot. However he stayed for 45 mins with us and it was extremely helpful and beneficial.
5/5
GoogleVery happy with the service from Brown and Merry, particularly Cathy Lawless who has guided me through the letting process making me feel at ease. I would happily recommend this company.
5/5
GoogleFantastic experience with Brown & Merry! The whole team have been friendly, helpful, approachable and professional throughout the process of selling our house. Their communication is excellent and they kept us updated every week discussing performance and strategy. Finally an estate agents who work for their customers and genuinely care.
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