Trusted Agent profile · Aylesbury
★★★★★
390 reviews across 2 platforms
5-7 Market Street, Aylesbury, HP20 2PN, HP20 2PN
Part of Brown & Merry, see every office.
Brown & Merry's office in Aylesbury, at 5-7 Market Street, is rated 4.3 out of 5 across 390 reviews on two platforms, including 260 Google reviews rated 4.8.
Every review we hold for the Aylesbury office, from every platform, shown as written. First names only.
5/5
TrustpilotSophie Terry
Sophie Terry, Aylesbury branch, what a gem of a person. Amazing personality. Very thorough, yet very positive. First class. Just amazing. I will recommend you speak to Sophie Terry if you need a property in and around Aylesbury. She showed us two flats and both were just the perfect fit for the family. Can't praise her enough. Thank you for being just an amazing personality.
1/5
TrustpilotVery poor
Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.
5/5
GoogleI've dealt with Brown and Merry's Aylesbury lettings team (Jodie and Sophie) in my recent search for a property to rent. They were amazing and really did their best to help and succeed! Couldn't recommend them enough!
5/5
GoogleRachael Salma provided myself and my partner with a fantastic service throughout the entire process of remortgaging our property. She communicated each step to us clearly and we felt she listened to all of our requests and found the best available deal to suit them. We were very happy with the level of care shown to us and would definitely remortgage with her again!
5/5
GoogleI don't usually write reviews but I've been so impressed with Brown and Merry. Sophie Terry from the lettings department went above and beyond to help in every way possible and even now a month after she found our dream house, she is still extremely helpful. The whole process was so easy, and would recommend to anyone. Lovely down to earth team. Thank you.
5/5
TrustpilotGreat service
Great service - excellent communication and work ethic, gained lots of interestAchieved an excellent rent in a a very difficult market
5/5
GoogleAfter a shaky start from one of the mortgage advisers I was introduced to Chris who managed to not only restore my faith in brown and merry but guide me through the whole process. He turned the whole process into a good experience and it wasn’t the easiest purchase to complete so can’t praise him enough.
5/5
GoogleI would strongly recommend Brown & Merry in Aylesbury. I have received an excellent service from the whole team, but in particular, Charlotte Doherty. I was kept updated throughout the process and received really good advice on the best way of marketing the property. They clearly understand the local market. A personalised service delivered from a local team. Well done and thank you.
5/5
GoogleJust wanted to say what a fantastic experience we had from Sophie Terry. She is an asset to Brown & Merry estate Agents. She is very sincere, friendly, trustworthy, and give much importance to your rental preferences. She made the process very easy and stress-free. My wife and I would be happy to recommend her to anyone. Five stars to Sophie. Well done!
1/5
TrustpilotAwful company, stay clear!
I rented a house via Brown & Merry / Sequence UK for a year. During the tenancy nothing was repaired and the I was chasing deposit return for over a month! This company really don't give a s**t about their customers once they have your money!
5/5
GoogleVery good service from Brown and Merry on the sale of my property, Charlotte and Alan in particular were great to work with. Thank you both so much for your effort
5/5
GoogleThe whole team did an amazing job but I must say that without Charlotte the whole process It would have taken a lot longer. She was absolutely amazing, always quick to reply and help with any problems. There are no words to thank her for all the hard workPositiveResponsiveness, Professionalism
1/5
TrustpilotThey really should rename the company…
They really should rename the company to clown and merry, meaning some one who is intoxicated and has no idea what they are doing. Do not use this bunch of lying clowns. Move on friend
4/5
TrustpilotSophie and Nicole
Sophie might be young but she could sell snow to the Eskimos! Always got me new tenants within days, often with a choice! Nicole too has always been extremely efficient. Both put an awful lot of enthusiasm into their work. The best letting agents that I have used.
3/5
TrustpilotCommunication
Recently called up and inquired about a property that they had available and i felt like they did not have much conversation and that i was leading the conversation. I would of liked a bit more of a call lead and more of a conversation as it felt like i was filling out a questionnaire.
5/5
GoogleBrown and Merry agent Charlotte, always provide clear concise information. The service I received is well above and beyond. Highly recommended.
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleWe purchased recently and they are a great team in Aylesbury! They recommended a solicitor and their mortgage services, the communication level was amazing on both sides (rare in this day). Loren Telford (Mortgage Services) couldn’t do any more for us, exceptional! Thank you so much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFrom the first meeting with Justin to value our property everything was handled superbly by the sales team. Excellent advice was given to us and our property sold after just one week. Would recommend brown and merry as first choice anytime.
1/5
TrustpilotMost incompetent agency we've ever…
Most incompetent agency we've ever worked with. They've managed or book ZERO viewings for our house in 2 month. This speaks for itself.
5/5
GoogleVery happy to have chosen Brown & Merry with the sale of my property, needed more help as don't know or live in the area. Went through very smoothly with Alan & Charlotte's expertise. Wouldn't hesitate to recommend their services.
1/5
GoogleArranged to view two properties with Teal from Brown and Merry, who did not show-up. On speaking to the office there was no appointment recorded and she was booked elsewhere, Teal to call in five minutes. 35 minutes later a text from Teal saying an earlier appointment overrun. No reply to my calls. Dishonest. Avoid.
5/5
GoogleHad the pleasure of dealing with Matthew, and he was a true professional from start to finish. Great customer service, ensured all my questions and enquiries were answered in a timely manner. I honestly can't recommend Brown and Merry enough. Thank you for a pleasant experience.PositiveQuality, Professionalism
5/5
GoogleThe estate agents handling viewings of our property were friendly , kept us informed about what was happening, stuck to agreed timings and were "Covid 19 compliant". The house sold quickly at a price that we thought was very fair. No other estate agent could have been better.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWATFORD. Abysmal communication and lack of…
Abysmal communication and lack of professionalism left me homeless (with a 5-year-old!!)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
