Brown & Merry Aylesbury reviews in Buckinghamshire

★★★★★ 1/5

Trustpilot

Hemel branch

List bait properties that are no longer available and continually fail to return calls over a number of weeks, despite multiple commitments 'to come right back' when followed up. The Dfferent excuses provided each time. Serious question marks re: the ethics of this place, and that's before we get on to their complete lack of basic professionalism. As a buyer I would not consider buying anywhere listed by this lot, even if I really liked the place... plenty of other professional outfits that do manage basic things like returning calls etc out there. Potential buyers and sellers beware. AVOID.

Benjamin · 3 March 2018

★★★★★ 5/5

Trustpilot

Mortgage service

I cannot recommend Brown and Merry's mortgage services enough! Loren Telford who is the Mortgage services manager helped me with my Buy to let Mortgage and is absolutely brilliant, she knows her job inside out, goes above and beyond to deliver. If it wasn't for Loren, I wouldn't of been able to get this buy to let property that I've just purchased. she's amazing and I highly recommend her services to anyone.

Prasanna · 5 February 2021

★★★★★ 5/5

Google

Very happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially could've collapsed so massive thank you. Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.PositiveResponsiveness, Quality, Professionalism

Savo · 24 October 2021

★★★★★ 5/5

Google

I would recommend Nicole, Molly and Sophie to anyone looking to rent their property. They were very professional and nothing was too much trouble. A great service provided, Thank you.

Mel · 12 January 2018

★★★★★ 5/5

Google

Dealt with Charlotte Doherty throughout our purchase. Charlotte went above and beyond for us; we wouldn't be living in our new home if it wasn't for Charlotte!!

Jasmine · 25 October 2019

★★★★★ 5/5

Trustpilot

Nadya in Brown and Merry Watford branch

I can not thank enough to Nadya from Watford branch for all her support during our tenancy. She never said NO when we needed her help and she found solutions for absolutely every problem we had. She is extremely hard working, professional, trustworthy, punctual and she will update you with all the information you need every single time.Nadya, thank you very much for everything you did for us! You are brilliant and you offered an impeccable service!

Prucri · 11 September 2018

★★★★★ 1/5

Trustpilot

MK branch are the worst.

MK branch will require you to work with their mortgage advisor in order to view or make offers for their listings. Most agencies will ask you if you want that and probably will give advantages for those who do so, but specifically asking you to do that over the phone and lie to say the vendor wants that specifically, that's just utterly disgusting.

Silviu · 7 April 2022

★★★★★ 5/5

Trustpilot

Brown and Merry Aylesbury

Brown and Merry AylesburyVery happy with the service Brown and Merry provided during my sale. Charlotte Doherty really helped push my sale through by keeping everyone updated and super responsive with emails, with out her this chain potentially couldve collapsed so massive thank you.Also Jack who is part of the sales team was very knowledgeable and helped me view this flat which was not on my viewing books.

Savo · 15 May 2021

★★★★★ 5/5

Google

I had a great service from the lettings side of brown and Merry as Nicole got on with the property going live straight away. Within a couple of days tenants were found, checked out and signed up. Nicole has had her finger on the pulse with all queries and has walked the extra mile in customer service.

Jackie · 24 October 2022

★★★★★ 5/5

Google

Big thank you to Dwayne for helping me find my property keeping me updated throughout the procedure and for going the extra mile for me.

Sal · 12 January 2019

★★★★★ 5/5

Google

I am very impressed with Brown and Merry with my purchase of a new house, especially Ed who has provided professional and very friendly service. I would definitely recommend him to my family and friends.

Linda · 24 October 2020

★★★★★ 5/5

Google

Nicole and Matt in the Lettings team managed the whole process extremely well, keeping us informed of all developments and the things we needed to get done. Together they gave us peace of mind which is always needed when moving home. They were friendly, adaptable, understanding but pushed when needed. A really good experience.

Raj · 24 October 2022

★★★★★ 5/5

Trustpilot

Brown & Merry Watford - Fantastic

James Townsend at the Watford branch and his team are a pleasure to deal with. I have just completed on a property and have found James to be extremely helpful, professional, knowledgeable with great communication liaising between myself, the vendor and the solicitors to help get the transaction through, I have no hesitation in recommending Brown & Merry Watford and James in particular unreservedly

Robin · 7 May 2021

★★★★★ 5/5

Trustpilot

Berkhamsted 5*

The team at Berkhamsted provided a tramendous service from start to finish. We bought and then sold the house through Brown & Mary. Amir and Lucy are a fantastic team

Joe · 24 June 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

Very disappointed with this Agency , once we put the house on the market we basically never heard from them . Only one call after a week and that’s it . Don’t expect any form of communication from them , we lost 3 months waiting for nothing to happen .

Alessandra · 17 February 2023

★★★★★ 5/5

Google

Beside being the slow progress by solicitors. Brown and Merry estate agents Edward, Alan and Jack helped us to find the right property, with right value and the place we were looking to buy. They always kept us up to date with progress. They were always there to answer any queries. Felt like family always been honest.PositiveResponsiveness, Quality, Professionalism, Value

Pammi · 24 October 2021

★★★★★ 5/5

Google

I have been letting properties in Aylesbury since 2012 and have been with Brown & Merry since I started. I can safely say that they are an excellent Agency and Nicole Pringle leads a great team in Sophie and Catherine. I have consistently found them to be professional, responsive and most importantly, cheerful. It is a pleasure to deal with a team I call the A Team!

Anthony · 12 January 2020

★★★★★ 1/5

Trustpilot

Would not recommend to anyone

Would not recommend to anyone, in fact would recommend to stay clear! Poor experience and unprofessional staff. Just look at ALL the other 1 star reviews, they all have a common theme… go else where.

Flowers · 9 February 2024

★★★★★ 5/5

Google

Brown And Merry were excellent, from the initial contact and valuation, through to the completion of the sale. They kept me informed, chased (where necessary), were always courteous and very professional. In addition they were fully aware of covid protocols/rules which, in the current climate, is an important part of the process. Top team, top job.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 24 October 2021

★★★★★ 5/5

Trustpilot

Brown and Merry helped me from the…

Brown and Merry helped me from the beginning of my sale to the completion. Martin, Justin, Allan and Charlotte answered all my queries, helped me with my papers, updates over the phone and regular emails, going to them in person. All sales advisors were helpful and polite.

Pauline · 13 March 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

MK branch has constantly facilitated a service which borderline harassed me on my way out, poor communication, a complete inability to take any information down, and refused to give me correct information such as the inventory from when I moved in.Zero control over their awful landlords either!

Joe · 4 February 2023

★★★★★ 5/5

Trustpilot

Sophie Terry

Sophie Terry, Aylesbury branch, what a gem of a person. Amazing personality. Very thorough, yet very positive. First class. Just amazing. I will recommend you speak to Sophie Terry if you need a property in and around Aylesbury. She showed us two flats and both were just the perfect fit for the family. Can't praise her enough. Thank you for being just an amazing personality.

Larry · 3 October 2019

★★★★★ 5/5

Google

I've dealt with Brown and Merry's Aylesbury lettings team (Jodie and Sophie) in my recent search for a property to rent. They were amazing and really did their best to help and succeed! Couldn't recommend them enough!

Vanessa · 24 October 2023

★★★★★ 1/5

Trustpilot

Very poor

Very poor, pushed into an ealier move date when there was no oven, zero communication, sent wrong tenancy agreement, only getting the correct one a day before the move (copy and paste really, which when questioned told it can't be changed take this email as confromation that's ok). No commutation after moving in.

Richard · 7 May 2022