Brown and Merry Buckinghamshire reviews

★★★★★ 5/5

Google

I am currently renting a new property through Brown & Merry. I have been fortunate enough to have had Alex and Jenna looking after everything for me and making the whole process as seamless as possible. They have both been extremely professional, friendly and always at hand to answer any queries. I truly believe they have gone above and beyond to secure this tenancy for me. I am extremely grateful and would highly recommend them both. Brown & Merry they are a great asset to your business team. Thankyou Alex & Jenna xx

Toni · 13 June 2023

★★★★★ 5/5

Google

Thank you so much to Alex at Brown & Merry for being so efficient, helpful and kind when searching for my new home. Who knew that the process of finding a home could be so simple and dare I say… fun!PositiveResponsiveness, Professionalism

Nyki · 13 June 2022

★★★★★ 5/5

Google

Alexandra was brilliant. She let our property successfully for us last year. The tenants were great. When they left I called her to ask if she could let it again. Within hours she called back to say she'd showed someone round and it was taken! the new tenant has just moved in. Such good service!

Sally · 14 June 2019

★★★★★ 5/5

Trustpilot

I made an enquiry today re a property…

I made an enquiry today re a property and whilst that one was not suitable I spoke to Taylor from Leighton Buzzard branch who was extremely helpful took my details and seem to understand my needs and offer to let me know if any thing more suitable comes up.

Lauren · 7 April 2021

★★★★★ 2/5

Trustpilot

Brown & Merry in Watford started off…

Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better

Mrs · 15 May 2023

★★★★★ 1/5

Trustpilot

The single most stressful and awful experience...

I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.

Nina · 11 May 2023

★★★★★ 5/5

Google

Alex and Jenna have been so communicative, informative and most importantly helpful in coordinating our move. If anything needs resolving or you need any advice, they are always happy and quick to respond to emails. Fantastic customer service - would definitely recommend!

Tom · 16 October 2023

★★★★★ 5/5

Google

Alex and team, very lovely people. Very professional and empathetic to your needs during harsh times

Grace · 13 May 2024

★★★★★ 5/5

Google

I have been dealing with Charlie and he has been amazing with keeping me updated with any properties he has for rent, organising viewings and working around me. The service has been so good and he is so pro active, can't thank him enough!! Would highly recommend the Brown & Merry lettings team!PositiveResponsiveness, Quality, Professionalism

Lucy · 24 August 2022

★★★★★ 5/5

Google

These guys went over and above to find us a house to rent when we relocated ! It was so easy , Alex also helped us with the branch in Leicester to rent our apartment out ! Such good service seriously didn’t think it still existed thanks Alex & Beth !

Saffron · 13 June 2020

★★★★★ 1/5

Trustpilot

Abrasive and agressive sales call to try to get my business

I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!

BK · 13 April 2023

★★★★★ 5/5

Google

Found a property to rent not too far from work. James was really helpful, quick and efficient with all the help of sorting my documents and keys before i went on holiday and i cant appreciate the help from Brown & Merry enough! Much better than the last estate agency i was with.

Jaime · 14 June 2019

★★★★★ 5/5

Google

We have worked with Alex from Brown and Merry on multiple occasions to rent our property. She has been amazing. Quick, great communicator, no-BS approach, and when there is a problem, she is there to help. Thank you, Alex Kevin

Kevin · 13 June 2022

★★★★★ 5/5

Google

Such an amazing service from Brown & Merry Estate agents. Alex has been fab and so accommodating. Sophie in admin has been so wonderful making the processes so easy.

Laine · 13 June 2023

★★★★★ 5/5

Google

The team that attended to us during our renting process was really very kind and explained each stage to us. Also the process was quite easy and less burdensome. Highly recommend .

Cheta · 13 April 2024

★★★★★ 1/5

Trustpilot

Overall poor experience, there are better out there

A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.

Therapor · 24 January 2023

★★★★★ 5/5

Google

we started our process to rent a property with Alexandra from BROWN and berry, sincerely incredible, attentive, professional and very fast, for me it is being the best in MK

Gabi · 13 April 2024

★★★★★ 5/5

Google

Alex and Jenna have been amazing! We are totally new to this, and they have guided and reassured us all the way. I am so glad to have them looking after our property. We cannot recommend them strongly enough.

Georgina · 16 September 2023

★★★★★ 5/5

Google

Sarah and her team have been incredibly efficient and helpful in assisting with the sale of my property and I cannot recommend them highly enough.

Matt · 13 June 2023

★★★★★ 1/5

Google

I wouldn’t trust this branch at all. They led us on right until the very last minute before “completion date”, they were fully aware the exchange wasn’t going to happen but continued to tell us fibs . It was only the day before the keys were due to be handed over they told us what is really going on! No transparency or care for their clients. Extremely disappointed. I would not recommend them.

RA · 13 June 2023

★★★★★ 5/5

Google

Alex as always was very helpful, professional and efficient. Thank you Brown and Merry

Lucy · 4 December 2024

★★★★★ 5/5

Trustpilot

Anthony was a fantastic agent

Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!

Holly · 4 November 2023

★★★★★ 1/5

Trustpilot

I’m a buyer and they harassed me!!

Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.

Heather · 1 October 2022

★★★★★ 1/5

Trustpilot

Very disappointing service

Very disappointed with the level of service from the Stony Stratford branch.I entrusted them to sell my property for me, very poor and almost non existent communication from the branch including keeping an eye on proceedings with my buyer (first time buyer) which ultimately led to the upper part of the chain pulling out after 20 weeks when it came to light that my buyer had barely even started the process.A costly and very stressful experience.

MD · 13 February 2023