Trusted Agent profile · Buckinghamshire
★★★★★
467 reviews across 3 platforms
65 High Street, Stony Stratford, Buckinghamshire, MK11 1AY
Brown and Merry's office in Buckinghamshire, at 65 High Street, is rated 4.3 out of 5 across 467 reviews on three platforms, including 334 Google reviews rated 4.8.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
5/5
GoogleA big thanks to Alex and Elliott. With their help the process to find our perfect house went very smoothly. The only estate agents that calls you back as promised and always there to help you out. A big thanks again. I would highly recommend to use Brown and Merry
5/5
GoogleI am currently renting a new property through Brown & Merry. I have been fortunate enough to have had Alex and Jenna looking after everything for me and making the whole process as seamless as possible. They have both been extremely professional, friendly and always at hand to answer any queries. I truly believe they have gone above and beyond to secure this tenancy for me. I am extremely grateful and would highly recommend them both. Brown & Merry they are a great asset to your business team. Thankyou Alex & Jenna xx
5/5
GoogleThank you so much to Alex at Brown & Merry for being so efficient, helpful and kind when searching for my new home. Who knew that the process of finding a home could be so simple and dare I say… fun!PositiveResponsiveness, Professionalism
5/5
GoogleAlexandra was brilliant. She let our property successfully for us last year. The tenants were great. When they left I called her to ask if she could let it again. Within hours she called back to say she'd showed someone round and it was taken! the new tenant has just moved in. Such good service!
5/5
TrustpilotI made an enquiry today re a property…
I made an enquiry today re a property and whilst that one was not suitable I spoke to Taylor from Leighton Buzzard branch who was extremely helpful took my details and seem to understand my needs and offer to let me know if any thing more suitable comes up.
2/5
TrustpilotBrown & Merry in Watford started off…
Brown & Merry in Watford started off well in trying to sell my house but tailed off badly. They were enthusiastic and created a good pitch and brochure for our 3 bed semi in Silkmill road,Watford plus an open day . An acceptable offer came in quickly but the sale fell through after 4 months. We felt they did not do enough to monitor its progress and their communication was v poor. After it fell through they did nothing at all to create interest so we terminated their contract. Would not recommend. Rightmove have been far better
1/5
TrustpilotThe single most stressful and awful experience...
I let my flat through the Stony Stratford branch and then - against my better judgment - agreed to sell through them. I can honestly say, the entire process was the very worst, most time-consuming and stressful experience of customer service I've had the misfortune to be on the end of. I literally don't know where to start in warning you to avoid Brown and Merry at all costs. There might be one or two good people but overall the culture and service, right up to the highest levels of this company is utterly toxic. Just some of the nightmare scenarios included my lovely tenants being given early notice without my permission, two entire sets of keys being lost leaving us with no keys, overcharging on invoices, buyers being given wrong information, documents being lost, quite literally having to beg rude, inconsiderate senior staff for updates, and a total refusal to accept any responsibility for really serious mistakes or even acknowledge they happened. It took months and months to resolve. The nightmare ended with myself and my poor tenants, plus my buyer who ended up withdrawing from the sale, all out of pocket and agreeing it was the most awful, stressful experience of our lives. We removed our flat and sold it through another agent. Please avoid B&M at all costs.
5/5
GoogleAlex and Jenna have been so communicative, informative and most importantly helpful in coordinating our move. If anything needs resolving or you need any advice, they are always happy and quick to respond to emails. Fantastic customer service - would definitely recommend!
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex and team, very lovely people. Very professional and empathetic to your needs during harsh times
5/5
GoogleI have been dealing with Charlie and he has been amazing with keeping me updated with any properties he has for rent, organising viewings and working around me. The service has been so good and he is so pro active, can't thank him enough!! Would highly recommend the Brown & Merry lettings team!PositiveResponsiveness, Quality, Professionalism
Thank you so much for taking the time to leave us a five-star review. It's great to hear Charlie has been amazing and kept you updated! if you require anything else from the team, please don't hesitate to ask!
5/5
GoogleThese guys went over and above to find us a house to rent when we relocated ! It was so easy , Alex also helped us with the branch in Leicester to rent our apartment out ! Such good service seriously didn’t think it still existed thanks Alex & Beth !
1/5
TrustpilotAbrasive and agressive sales call to try to get my business
I had a valuation from Brown & Merry and chose to go with another agent to sell my property as I felt B&M plan for selling was very agressive marketing that I didn't want to engage with. Since then I have had multiple calls to try to get my business. The most recent of which I found very uncomfortable; the woman on the call tried to make out I was stupid for not going with them 'I just don't understand why you wouldn't want more viewings and more offers' and then went through my current listing critising it and trying to sell their marketing plan. To finish the call as she would not listen to me saying I did not want to change my current plan of listing I had to tell her that I found her very abrassive and argumentative and no means no!
5/5
GoogleWe have worked with Alex from Brown and Merry on multiple occasions to rent our property. She has been amazing. Quick, great communicator, no-BS approach, and when there is a problem, she is there to help. Thank you, Alex Kevin
5/5
GoogleFound a property to rent not too far from work. James was really helpful, quick and efficient with all the help of sorting my documents and keys before i went on holiday and i cant appreciate the help from Brown & Merry enough! Much better than the last estate agency i was with.
5/5
GoogleSuch an amazing service from Brown & Merry Estate agents. Alex has been fab and so accommodating. Sophie in admin has been so wonderful making the processes so easy.
5/5
GoogleThe team that attended to us during our renting process was really very kind and explained each stage to us. Also the process was quite easy and less burdensome. Highly recommend .
Thank you for your 5* review and recommendation Cheta Ike Ogbuzuru. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotOverall poor experience, there are better out there
A sample of our experiences trying to sell through their Aylesbury branch:- Let us down with appointments on both our property and one we were hoping to view.- Gave us poor advice on revaluing our property, advising a value that missed the Right Move trigger amount by £1k meaning new alerts weren't sent.- Cancelled appointments without telling us.- Generally low quality of staff, demonstrating limited experience in the market.In the end we cancelled with them, but they refused to waive the contract, instead insisting we sat on our hands for 3 months until it lapsed and we could appoint a better agent.
5/5
Googlewe started our process to rent a property with Alexandra from BROWN and berry, sincerely incredible, attentive, professional and very fast, for me it is being the best in MK
Thank you Gabi for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
5/5
GoogleAlex and Jenna have been amazing! We are totally new to this, and they have guided and reassured us all the way. I am so glad to have them looking after our property. We cannot recommend them strongly enough.
Many thanks for your amazing recommendation and 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleSarah and her team have been incredibly efficient and helpful in assisting with the sale of my property and I cannot recommend them highly enough.
1/5
GoogleI wouldn’t trust this branch at all. They led us on right until the very last minute before “completion date”, they were fully aware the exchange wasn’t going to happen but continued to tell us fibs . It was only the day before the keys were due to be handed over they told us what is really going on! No transparency or care for their clients. Extremely disappointed. I would not recommend them.
5/5
GoogleAlex as always was very helpful, professional and efficient. Thank you Brown and Merry
Thank you for your glowing 5* review Lucy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAnthony was a fantastic agent
Anthony was a fantastic agent, really personable and took time to show us all the features. Would highly recommend!
1/5
TrustpilotI’m a buyer and they harassed me!!
Awful company. I went to look at a house they were selling and since then, they’ve called me 4 times trying to get me to sell my house with them. The typical conversation they start with me is - “your house has been on the market a long time. Is there any reason for it?Its a long time don’t you think?” Or “you won’t sell your house with us even if we charge a zero percentage”?. It’s all a scam this is how they get customers and they’re rude with it. I blocked their number and didn’t buy the house they were selling because they were too forceful.
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