Brown and Merry Buckinghamshire reviews

★★★★★ 5/5

Google

Jenna and Alex have been amazing and made our journey very easy and stress free. Both were very contactable and attentive to what we wanted. Definitely would recommend to others!

Akram · 13 February 2024

★★★★★ 1/5

Trustpilot

Useless marketing skills

Despite their friendly and professional appearance, this company (Wendover branch) have proved to be all but incompetent in marketing our family home. Having redecorated the whole house to improve our sale potential, B & M failed to take any fresh photos of the house for 3 weeks! They then bungled the renewed photo set by mixing the previous photos with the new ones, making it visually a dogs dinner. Lastly the quality of the photographs was extremely poor - not highlighting any good features, not close enough, pictures of a floor, or focussing on a bed. Absolutely useless.

Kathe · 13 May 2025

★★★★★ 5/5

Trustpilot

Professional, efficient and friendly service

Really happy with the service from the team at the Chesham branch. Sale team were highly professional and we were always kept up to date with viewings and feedback. Brown and Merry secured the price we hoped to achieve and all the team were excellent from start to finish.

Howard · 5 March 2026

★★★★★ 5/5

Google

I was debating selling / renting my property due to a job relocation and reached out to Brown and Merry for help to understand both routes. I settled on the rental option with Alex @ Stony Stratford as my agent. Very proactive agent, great service, excellent and frequent communication with the property being let on the first viewing and within on 24 hours of going on the market.

Patrick · 24 July 2024

★★★★★ 5/5

Google

I don’t often leave reviews, but the services I received from my mortgage advisor, Brian, at Brown and Merry was outstanding. I was a first time buyer and all throughout the process the customer service and support I received from Brian was always above my expectations and made the inherently stressful process so much easier. I would constantly receive updates in regards to my applications and whenever there were any queries Brian ensured to get me an answer as soon as possible. I would highly recommend these services and will definitely use these again in the future.

Aaron · 13 June 2022

★★★★★ 5/5

Google

Hi! I would like to leave a review. I hope you find this useful. I've been looking for a flat/apartment or even just a shared house type to rent. Been in a lot of websites and ads that i thought might help me. I was already in a stage to give up because none of them replied until I came across this ad from Brown and Merry Estate Agents. So i gave it another shot. I messaged/email them, and they were really good and very responsive. Charlie was the one helping me and he is a nice person and very understanding to my situation. I like that he even organise a viewing just for me and my husband to see even though its already late. He was very accommodating and polite. He makes everything easy for me. These agents from Brown and Merry are great! They handle everything for us. They keep me updated. I am waiting now for all the stuff to get sorted and I can't wait to move in to our new home ❤ I want to say thank you, especially to Charlie, very reliable. Thanks again hope this help you.PositiveResponsiveness, Quality, Professionalism, Value

Roxanne · 13 June 2022

★★★★★ 5/5

Google

Agent Alexandra Read was so helpful and after so many weeks of trying to find a flat she helped us secure an amazing place! She was so friendly and helpful and even rang us to let us know she was still going to call us back and that she is just busy and hasn't forgotten etc. We have met with quite a few estate agents in the last few years and not all really make the effort when they know the place will get taken anyway. But Alex was a real gem! Thank you Alex :)

Heidi · 13 June 2022

★★★★★ 5/5

Google

I never leave a review on anything, but Brown & Merry have been amazing! Not only that Alex had been persistant (Thank goodness) and never gave up on our situation. We had been looking for a new home for 9 weeks and finally we found a property that ticks all the boxes and more. Also, thank you to Sophie who has been going the extra mile and have been helping with every detail, as we haven't dealt with estate agents for 11 years. This has been such a smooth transition. Highly recomend them.

Myra · 13 June 2022

★★★★★ 5/5

Google

I had started to give up on using estate agents due to the lack of communication and the sheer attitude of some of them. However, this was far from the case with Brown & Merry. Alex who I initially spoke with from day one was very responsive and extremely attentive. She was such a huge help in helping me look for a property to rent in Milton Keynes. Even though I found a property myself and didn't end up using Brown & Merry, Alex was very understanding and wished me all the best. With estate agents, I know that this politeness if very rare, thank you Alex for restoring my faith. Highly recommend.PositiveResponsiveness, Professionalism

Serena · 13 June 2022

★★★★★ 5/5

Google

When I was looking for a property to let. Alex was so polite and professional when I came to view the property, she went further to tell me about the area. Jenna was fantastic when it came to signing the paperwork.she was giving me constant update during my referencing. Anyone looking for a property to let or buy don't look any further than Brown and Merry they are fantastic

Da · 13 June 2023

★★★★★ 5/5

Google

Myself and my partner was looking at a property as first time buyers, Jake, Will and Caroline was all amazing during this process. Always had a quick response when asking any queries and even chased the Solicitors when needed. Brilliant team all round, thank you all!PositiveResponsiveness, Professionalism

Katherine · 13 June 2022

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 5/5

Google

Brown and Merry have been fantastic. Thank you Alex, for all your help and support as we settle into our new home. We appreciate it!

Josh · 14 June 2025

★★★★★ 5/5

Google

I highly recommend them and Jenna is very helpful, informative and quick to respond and answer any queries. Brilliant customer service all round.

Sadie · 14 March 2024

★★★★★ 5/5

Trustpilot

Kevin

Kevin, the Branch Manager in Hemel Hempstead, has been extremely professional and supportive throughout my property-buying process.

Loredana · 20 September 2026

★★★★★ 5/5

Trustpilot

Should be your first stop for buying a house

We were first time buyers, buying a house from Brown and Merry -Woburn Sands. Kerry, who now works at the Stony Stratford branch, was the agent dealing with the case and was an absolute star. Constantly chasing and working to get the sale across the line, and an absolute life saver for a couple of first time buyers who didn't have a clue what they're doing! Thank you!

Will · 29 July 2025

★★★★★ 5/5

Google

Thank you Alex for finding the perfect home for us. We’re over the moon!

Leanne · 16 August 2024

★★★★★ 5/5

Google

Alexandra and Jenna were brilliant. I strongly recommend this real estate agency branch. Thank you both of you for your support and attention.

Larissa · 13 February 2024

★★★★★ 1/5

Trustpilot

Brown & Merry Wendover

I wouldn't recommend this branch. Our landlady decided to sell our house shortly after the tenancy began and this branch took over the sale. We were renting through the Tring branch so remember that we were Brown and Merry's clients for the duration of this review. We were made to feel like we were being obnoxious or difficult for not allowing them to do multiple viewings, taking up most of the day, for which we were expected to vacate the property and 'maybe sit in the car' as suggested by them. This happened in February and March, during lockdown when the virus was bad and when we weren't allowed to have friends or family in the house. They decided it was ok to invade our home with viewings because people would be wearing masks, although the government advice at the time was to not mix. At the time they would not let me into their office to speak to them when I asked because of... Covid. The government guidelines at the time were designed to stimulate the property market and not to protect tenants and we can all appreciate that covid isn't sentient and doesn't know the difference between these scenarios. We gave them a two hour window and said they could have two households per day in light the global pandemic that had been going on for a year by then. They weren't happy about this and tried to get us to change our minds despite knowing how uncomfortable we were. Some of the viewings were taking place in 2° weather and in the end we refused any further viewings. We filed a complaint against a member of staff for her attitude following a cancellation and she later phoned us to apologise for her comments.  We expressed to them our anger at bring treated like this in pursuit of a quick sale and received an apology. I was quite surprised to learn that you can actually refuse viewings entirely. Given the situation I wish that I had taken that option as it seems now that would have been the only way to have any peace and quiet over the next 6 months. Following our complaint, all future viewings were stopped as it came to light that we hadn't actually been served a s21 notice and the house had to be taken off the market. It was a real mess. I was left a voicemail a few months later informing me that I had to vacate the property to allow for a mortgage survey. This appointment had been booked for the day of my brothers funeral when I had family staying and could easily have been avoided had somebody thought to ask me beforehand. It was rearranged but I refused to leave the property as I'm under no obligation to allow unsupervised strangers into the house I was paying to live in. Again I was made to feel like I was being unreasonable even after they admitted that I didn't actually have to leave. The inspection was carried out with me present and so the whole charade was pointless. There was no guilt over continuing to annoy us despite knowing that we were grieving and stressed to the hilt trying to find somewhere to live. After the house was sold we had to put up with the purchasers coming to the property, hanging around taking pictures of the house, with my daughter and other children playing outside and us being able to see them, several times a day, which also made the neighbours really uncomfortable. It was really disrespectful, frankly quite odd, and I could have prevented all of this by just refusing access for viewings. This sad and stressful experience continued for 6 months in total. For these reasons I would advise that tenants make themselves fully aware of their rights and how to exercise them when dealing with estate agents. Read the relevant legislation and then use it. We bought a house in Wendover through another local agent who in stark contrast were great, respectful to both us and to the occupiers of the property. The property was in a much better condition and for a better price. Throughout this, the Tring office that were managing our tenancy were also really good. They were really helpful, approachable and responsive.

Laura · 22 September 2021

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

Honestly amazing service this is the first time I am moving and Alexandra has been truly amazing and Jenna with how they have helped me with the whole process and not making it so stressful , honestly Alexandra was a bubbly and lovely person when doing my viewing and made my first house feel like home :) would recommend this letting agent any day

Megan · 13 June 2023

★★★★★ 5/5

Google

Thankyou for finding me my new home very professional and fast communication I would recommend highly!

Cameron · 16 January 2026

★★★★★ 5/5

Google

Fantastic experience buying my flat with brown and merry, they made themselves available for viewings that suited myself and was always available via a phone call when I needed queries answering, Jake Sarah, Corene and Alex you’re all wonderful and a brilliant team, also a big shoutout to Brian who was amazing helping me get my first mortgage and always being so supportive!

Sophie · 13 June 2023

★★★★★ 5/5

Google

Alex is absolutely fantastic at helping us find our perfect home, they were more like a home personal shopper which was great experience! Wouldn't recommend anyone else to help someone move house and find a perfect home, will definitely be using Alex and Brown & Merry Estate Agents, should be need to use them again. All round fantastic experience and would tell anyone to use them! Thank you Alex once again for your amazing work!PositiveResponsiveness, Quality, Professionalism, Value

Connor · 13 June 2021