Trusted Agent profile
★★★★★
465 reviews across 3 platforms
65 High Street, Stony Stratford, Buckinghamshire MK11 1AY
Brown and Merry's Buckinghamshire office at 65 High Street is rated 4.3 out of 5 across 465 reviews on three platforms, including 334 Google reviews rated 4.8. The 130 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Buckinghamshire office, from every platform, shown as written. First names only.
1/5
GoogleI used Brown & Merry to manage my rental property for approximately two years. Unfortunately, my overall experience required repeated landlord follow-up to resolve issues that should have been handled through normal management processes. …
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@Connellsgroup.co.uk … More
5/5
GoogleCan highly recommend the team at Brown and Merry LETTINGS in Stony Stratford. Both Alex and Poppy always respond to our calls promptly and offer great solutions to any issues. Years of great service…thank you!
Thank you so much for your kind words! Our team at Brown and Merry lettings takes great pride in our prompt and efficient service. We are grateful for the opportunity to serve you and look forward to continuing to provide excellent solutions for your needs. Thank you for your loyalty over the years! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
TrustpilotExcellent Service
Have been dealing with Brown & Merry in Newport Pagnell for some time now and have always been pleased with the service. Both Matt and Lydia are great people, who with the hiccups I have had, through no fault of theirs, have always been positive and kept me going (and sane!!) Lydia is always very helpful, friendly and keeps me up to date. Also a shout out to Audrey who has been there for a long time and always lovely when I speak to her. Thank you all for your help.
5/5
GoogleSuper service from Alex at Brown and Merry. Has kept in touch throughout the whole process. Viewing was a pleasure, didn’t feel rushed and was happy to hear any questions/reservations I had. Very happy and would definitely recommend!
Many thanks for the great recommendation, 5* review and your kind words Adam. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex was helpful and made the whole process seamless. I would highly recommend.
Hello Amina, Thank you so much for your wonderful 5* review! We're thrilled to hear that Alex was able to make the process seamless for you. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI am in the process of signing a contract for a property that is being rented through Brown & Merry Estate Agents. We have had a very positive experience due to the excellent help we received …
Thank you so much for your kind words, Sarah! We are thrilled that Alex was able to provide you with exceptional service and help you find your perfect property. We strive to make every step of the process as easy and personal as possible. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
TrustpilotWe contacted brown & merry through…
We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.
5/5
TrustpilotBrown & Merry Hemel Hempstead…
I used Brown & Merry Hemel Hempstead branch and spoke with Eliot and Stephen. From the very first contact I had with Eliot I was pleasantly surprised of how informative he has been with communications. I felt I was a valued customer to them. I noticed property and contacted Brown & Merry and everything was smooth running from there. All the staff I spoke with were polite and professional. Eliot phoned me back when he said he would. He was also able to squeeze me in to view properties at short notice, which I was very pleased with. It is stressful, looking for a new property to move into, and I felt that Stephen was very informative with every property showed me. All my questions are answered, and if he didn’t know the answer, he got back to me. I had to nip into the branch to sign the paperwork and receive the keys and Eliot and Stephen could not have been more helpful with helping me navigate around the process of renting. Any questions I had was investigated before responding back to me, which made me feel confident with the company. I’ve been in the property over a month now, and I am very happy with my decision. I’ve had no surprises since moving in regarding misinformation. I could not recommend this branch more. Thank you guys.
5/5
GoogleAlex and Poppy have been fantastic. We have been renting for 20yrs and never had such great service from an estate agent. Always calling back when they say they will, answering all our questions. It's been a quick and seamless journey to our new home. Thank you 😊
Thank you for your kind words, we are so happy to hear that you had a positive experience with our team. Providing exceptional service is our top priority and we are glad that our team was able to make your move a smooth and hassle-free process. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally good experience with Brown and Merry. Alex went out of her way to assist me in finding a property, and I am so grateful to her. Jen has also been very helpful throughout the process and answering questions that I have had, in a quick and efficient manner. Both are very knowledgeable.
Thank you for your excellent 5* review and your kind words! Kind regards, Lucy, Customer Relations.
5/5
GoogleI've just recently secured our property through Brown & Merry and couldn't be happier with the service from Alex and Jenna. Quick, efficient and always very helpful with any question or issue before, during or after the move. Made everything much simpler, many thanks to Brown & Merry and especially Alex and Jenna.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI bought through B&M Aylesbury 5 years…
I bought through B&M Aylesbury 5 years ago & they were fantastic. I dealt with Edward who was nothing but amazing throughout my search, the negotiations & purchase. Always polite, prompt, easy going, positive & responsive.
5/5
GoogleSo helpful and kind. Alexandra & Poppy have been brilliant. They even took the time to send me some history of the old house I'm moving to.
Thank you for your kind words! We strive to provide exceptional service and are delighted to hear you had a positive experience with our team.Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
1/5
TrustpilotOvervalued and little contact
Over valued and little contact.So much contact to get us to sell with them, as soon as we listed the house with them I received loads of marketing calls trying to get us to upgrade the marketing package. They encouraged us often to drop the price they valued it at. I really believe they give you a great listing price but then always encourage clients to reduce. If you look on rightmove you’ll see lots of there listings reduced. Sarah branch manger French promised calls back but never did. Alex was the only person in branch that was helpful. I also went with the solicited they recommended and they were also awful, slow and never communicated with us.
5/5
GoogleJust recently secured a rental property with Brown and Merry Estate Agents. Thank you Jenna and the rest of the team for the good customer service. Our whole move into our new home was seamless and on time, Brown and Merry are definitely my agents of choice.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex is a very warm and friendly agent. She is also very helpful and guided us with regards to information. Alex recommended that we see their Mortgage Services Consultant, Brian, who was also tremendously helpful and informative. All round brilliant service! Thank you
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotNicole and lettings team at Brown & Merry, Aylesbury
Nicole and her lettings team at Brown & Merry Aylesbury are absolutely fabulous. Professional, courteous, knowledgeable, efficient - a first class team and we would highly recommend Nicole to any prospective landlords.
5/5
GoogleI cannot recommend this team enough, from the get go Alex has been so unbelievably helpful and so supportive! She has helped me through every step of the process and made me feel so comfortable with everything! Thanks Alex and Team
Many thanks Char for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotMy husband and I viewed a property in…
My husband and I viewed a property in Hemel Hempstead on Saturday 23rd, the lady that showed us around was the best. We had other viewings on that day with other companies and the other presenters were no where near her professionalism and understanding. She made the viewing very pleasant. Thank you
5/5
GoogleI have used B & M for lettings on several properties over the last 14 years and have found them to be professional, responsive and friendly at all times.
Thank you for your loyalty and kind words! It has been a pleasure serving you all these years. We strive to provide the best service possible to our clients and it means a lot to us that you have had a positive experience with our team. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJust recently secured a rental property with Brown and Merry Estate Agents. Thank you Jenna and the rest of the team for the good customer service. Our whole move into our new home was seamless and on time, Brown and Merry are definitely my agents of choice.
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlex at Stony Stratford Brown and Merry is absolutely incredible, as a new family looking for a home she put our mind at ease and talked us through the entire process. We have found an incredible home for us to grow and she has been the biggest part of that. Very quick to answer emails, brilliant communication, and such a friendly and kind woman. From the initial viewing of the home, she showed professionalism, kindness and incredible knowledge about the area and everything to do with the house. Very punctual, and trusting with everything to do with our new home. Answers all our questions no matter how silly, and always does so with such enthusiasm and wisdom. True gem of a woman Thank you from the bottom of our heart Alex, you are a credit to all at Brown and Merry!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
1/5
GoogleDespite repeated requests to take me off their database they keep phoning and emailing. The people phoning don't seem to have a clue. I have had to add their phone to spam calls block list to get rid of this agent! So glad I did not select them to sell my house as they are hopeless! Update 11/7/24. Just had yet another nuisance call from Stony Stratford office. Clearly they do not understand Data Protection laws!! I will now be reporting this company.
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlex and Jenna were great. Lots of communication throughout the process and always willing the help. Managed to get my flat rented out in just a couple of weeks and even supported when there was a delay securing some of the necessary paperwork.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown and Merry's Buckinghamshire office has 465 reviews across three platforms: 334 on Google, 1 on Yell, 130 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Brown and Merry is rated 4.3 out of 5 across all 465 reviews, and 4.8 out of 5 on Google from 334 reviews, checked 9 October 2026.
Brown and Merry, 65 High Street, Stony Stratford, Buckinghamshire MK11 1AY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
