Brown and Merry reviews

★★★★★ 5/5

Google

Good customer service from Alex. She answered calls and responded to emails consistently. She gave us many options for the home we were looking for. Many thanks

Innocent · 16 March 2026

★★★★★ 5/5

Google

I am a landlord and the day before Good Friday my boiler decided to pack up and was not repairable. Hannah firstly and then Steph of Sequence were brilliant considering it was Easter how quickly the tenants had their replacement boiler. Thanks once again.

W · 25 April 2025

★★★★★ 5/5

Google

Alex and Poppy absolutely stars! Very grateful for there help, very professional and quick service from them. I felt very comfortable and well informed, Thanks so much ladies ☺️

Leah · 16 February 2026

★★★★★ 1/5

Google

Words of caution for buyers through this branch, be aware as a buyer you are guaranteed to work with the least trusted sales team, and your time and money are likely to be wasted. Looking at previous reviews we put lots of faith this to manage our purchase a property in King Street waiting what seemed like a straightforward chain with seller finding a place to move. Seller kept us waiting for 6 months until our mortgage offer have expired wasting our time and money. It was discovered later this property seem to had failed to complete chains before due to seller changing mind and delaying the process indefinitely for unknown reasons. The agent didn't mention chain history when viewing the property and just left us to try our luck with the rogue seller using our time and money. The agent irresponsibly did lots of convincing for the buyer to wait the chain to collapse after 6 months wasting buyer's money and time , and would simply relist the same property again without even a notification to the existing buyer (Is there a need to mention the word unprofessional here?). There is no laws forcing seller nor the agent to guarantee the completion of a sale, however if there is a score of morality and trust I would give this branch 0 points. I would expect any decent agent to at least: * Inform buyers of sale history in case there were any issues or chain delays from seller. * Try to get sale done, and if seller is not genuine based on their previous experiences let buyers know as soon as possible. * If sale is failing, let existing buyers know before relisting. * A decent agent should not relist a property for a deceitful seller which consistently failed to meet their promises to complete a straightforward chain, unless you don't care about buyers running away from this branch again.

Cosy · 13 June 2023

★★★★★ 5/5

Google

We have recently bought our property, sold by Brown and Merry Stony Stratford. Our first viewing of the property was from Alex and right from the start he impressed us hugely. No ‘Estate Agent’ arrogance or salesman nonsense, just a really nice guy who was helpful, informative and knowledgable on the property. We couldn’t have asked for a better first viewing. Further down the process I dealt more with Jake who couldn’t have been more helpful every step of the way. He answered every question I had and made it possible for us to communicate with the vendors with ease. He has even made it possible for us to ask questions since moving in which is way above and beyond. This is the second time we have bought a property but our experience with Brown and Merry Stony Stratford was brilliant from start to finish. Could not recommend higher. Thanks guys. Mark Rickman

Mark · 13 June 2023

★★★★★ 5/5

Google

I’m not sure where we would be or what our sanity levels would have reached if it not for Jake managing the sale of our first home. He went above and beyond what I would expect any agent to go to in helping us get through a few tricky situations during the sale process. I can’t credit him enough for what he has done for us over the last 5 months. From the minute I walked into the branch, Sarah was so friendly and helpful, cared about our situation and the pain we had gone through from a previous failed sale with another agent. She looked after us from the get go. Even the staff which had no part to play in the sale were a joy to deal with, just the friendliness and care taken by all is such a lovely experience and I cannot recommend them enough if you’re in the local area.

Jason · 13 June 2023

★★★★★ 5/5

Google

Absolutely amazing. Having become disappointed with our local agent, we decided to list with Brown and Merry. What a difference, we were after a quick sale and couldn't have hoped for more! Sarah was professional and efficient, and gave excellent advice (including increasing the offer price on the property, which had been decreased by our previous agent to try to, unsuccessfully, drive interest). Professional photos were booked quickly with our property reappearing on Rightmove just in time for the January peak. The team were proactive finding potential buyers and within a week we had multiple viewings in the diary. And one of them turned into an offer at asking price with a cash buyer - perfect. The team continue to keep their finger on the pulse, checking in and supporting progress.

Beckie · 13 June 2023

★★★★★ 5/5

Google

I am really grateful that I had the opportunity to meet with Alex, she was very kind and reliable and what she promised all have been done. I have had a very positive experience in general with Brown and Merry. Sophie was a great help throughout the renting process and also Jenna who is very helpful, fast responding and professional. I think these people make this company even more successful and we, customers can feel ourselves in safe hands. Thank you Alex, Sophie and Jenna. Well done Brown and Merry.

Csipak · 13 June 2023

★★★★★ 5/5

Google

Second to none for advice and service. I have been looking to let a property as a tenant and Brown and Merry - especially Alex - have been amazing with trying to help me find what I am looking for. Alex is knowledgeable, friendly, warm, responsive and just excellent at her job. I felt listened to and like she was genuinely trying to help me make the right decision to find a property that would suit me for the long term. Very professional and efficient, but also friendly, honest and understanding. Highly recommend Alex and Brown and Merry.

Deborah · 13 June 2023

★★★★★ 5/5

Google

Alex and Jenna have provided us with an exceptional service. Alex was so warming and enthusiastic when we visited the property! Jenna has been amazing with the communication and has responded to us very quickly. Definitely recommend!

Taslima · 13 February 2024

★★★★★ 5/5

Google

Alex at the estate agent is superb, she is fast and responsive and will always be on hand to help

David · 14 April 2026

★★★★★ 5/5

Google

Excellent service! Quick to communicate, reliable response and super friendly and accommodating too!! We were so desperate for the property we viewed and Alex made it work in our favor and Jenna was a star with excellent communication to finalise everything! Would highly recommend

Chelsi · 17 August 2023

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

Fantastic service all the way from the start from this agency, especially from Alexandra Read who is the senior lettings manager. She showed me the property while explaining everything to the smallest detail , I was so interested in renting it that she went above and beyond and half an hour late it was already off the market Absolutely brilliant, highly recommend to anyone looking for a property regardless if it's for renting or buying.

Gencho · 24 July 2024

★★★★★ 2/5

Trustpilot

I gave them my number.. Big Mistake.

I asked for an evaluation.. this was fine.. no problems.. but I chose a different agent and now 4 months later they still regularly phone me up, once even saying "hello , this is your estate agent".. errr NO... they are abusing the fact that I gave them my number and now I cannot get rid of them.. Wish I had never done so. I am now apart of their ' any phone call is work' policy. B&M are owned by connels and the BBC has a page about their dubious sales tactics. They have a tv show about it also.

Broociebonus · 18 July 2025

★★★★★ 1/5

Google

Telephone conversation regarding a rental property advertised that had unfortunately been removed from the market, led into an additional conversation relating to another prospective property. It was at this point the female colleague learnt that my wife was disabled, and her immediate response to my wife was to tell her that she would need to pay a year in advance, a total sum nearing 16k. On receipt of this deplorable conduct, a complaint was made to the appropriate head office, which led to a conversation with a senior body, followed by email correspondence from the area manager. The explanation for the behaviour was honestly pathetic and stated that her actions were because there contracts ( plural) say so, following further nonsense and recusal: implying and or stating that this is normal practice and that it is not abnormal. Brown and Merry have acted intently with discrimination, dishonesty, and illicit incompetence. AVOID AVOID AVOID

Barry · 13 April 2024

★★★★★ 5/5

Trustpilot

Gemma- mortgage advisor

I was recommended by a family member to see Gemma- the mortgage advisor-She was amazing-after my divorce I was new to all this- Gemma helped me through every stage of getting my mortgage and life assurance and explained everything.Gemma was a pleasure to chat to and answered every question promptly and was always kind and caring and always went out of her way to help me. I 💯 recommend Gemma.Thank you

Emma · 15 October 2023

★★★★★ 1/5

Google

I am unable to give less than ZERO​, hence 1 star. Worst experience when vacating the house, they still hold my portion of the vacating month's rent money. I have paid the full rent in full faith on the company that they would return it ASAP, even though we knew/agreed an earlier vacating date. They won't accept my calculations of refund My calculation is as follows: 1450 x 12 / 365 = £ 47.67 PER DAY (This was advised/agreed by the staff at Brown's office) Having paid full rent on 12 DEC 2023 for the month of DEC i.e. till Jan 11th 2024, leaving 14 days on my side to be refunded (3 days 2023 and 11 days 2024). So the total refund must be £667.39 But they say that they will refund me £639, for which they don't have any specified method of calculation. Regards, Gowri

Gowri · 14 March 2024

★★★★★ 5/5

Trustpilot

Zak Parkinson from the Watford branch…

Zak Parkinson from the Watford branch was excellent, he was super responsive, helpful and insightful when helping us with our urgent letting situation. Although we didn’t land up taking the property he maintained professional throughput.

Keryth · 20 July 2026

★★★★★ 5/5

Google

I always believed that the team at Brown and Merry have been working hard to sell our property . They always replied promptly to our questions . We are grateful for all their efforts particularly Klaudia and Mason .

Paula · 31 March 2025

★★★★★ 1/5

Trustpilot

Be careful with this agency…the agents…

Be careful with this agency…the agents are asking for part of deposit to “check your references “and they will tell you that you don’t pass and you will lose the money .They don’t provide you with information about the rejection which I find normal to have because you pay for them.Agent name that I deal is Eliot…very kind but also very sharp when you ask about explanations

Cosmin · 21 October 2025

★★★★★ 5/5

Google

Sarah and team are simply brilliant. We had our property on the market with another agent for a while with no joy. We switched to Brown and Merry and Sarah sold the property two days after launching it and for the asking price as well! We got two viewings, both of which Sarah turned into offers. Comms were clear and concise, continuing after we sold the property. 100% would recommend Brown and Merry.

Jonny · 13 June 2023

★★★★★ 5/5

Google

Many thanks to Brown and Merry, in particular Alex, who went out of her way to help secure a property at very short notice. Her help was invaluable and her manner was both professional and pleasant.

William · 16 October 2023

★★★★★ 5/5

Google

Would 100% recommend Brown & Merry Estate Agents to anyone. Klaudia was great, helping us through the process with brilliant communication throughout.

Thomas · 24 July 2024