Leaders Sales Buckingham reviews

★★★★★ 5/5

Google

(First time buyer) Very helpful in managing my flat purchase. Paul Underwood and Sue Carter were responsive and clear in their communications throughout, and did services like checking the property weekly during the purchase.

Ben · 18 January 2024

★★★★★ 1/5

Google

Absolute worst letting agency to go through I DO NOT RECOMMEND. Gave me a filthy property after multiple requests for cleaning to be done after the lease was signed. Came back from chemotherapy and am now unable to live in the flat at all. Will be pursuing legal action

Tanushree · 6 June 2025

★★★★★ 5/5

Google

Professional and helpful service. Lauren was excellent throughout the process even though I chose not to take the property in the end.

Will · 16 August 2024

★★★★★ 5/5

Google

All the staff at Leaders in Buckingham have been extremely professional and keen to help. Collette has been helping me through the whole process, explaining everything and always answer to all my emails and calls. Also Karl and Shannon , a very friendly and professional team. I will definitely recommend to all my friends and colleagues.PositiveResponsiveness, Professionalism

Chiaretta · 24 August 2021

★★★★★ 5/5

Google

Fantastic service once again. I used them again to find a property rent for myself and I could not be happier with the service I have got from the Buckingham team. This time I dealt with Lucie and she was amazing. Buckingham Leaders have two great team members in both Lucie and Collette. Would recommend 100%. Thank you

Kris · 17 June 2021

★★★★★ 5/5

Google

From start to finish Collette made the letting process stress free! She was able to find me a property at very short notice, called when she said she would and helped me through the various stages of the process in a cheerful, knowledgeable manner. I would definitely recommend Leaders and Collette!

Amy · 17 June 2022

★★★★★ 5/5

Google

What can I say, Paul and the team at Buckingham branch were so professional they couldn’t do enough and made the sale of my house quick and easy, thanks for everything. Tony

Anthony · 19 December 2023

★★★★★ 1/5

Google

One of the worst experiences going , avoid at all costs! Leaders have scammed myself and my partner from the get go, bullying us into no deposit schemes, trying to force us to pay for insurance (refusing us keys on moving day until we did so) and this is before we even got into our property. We had no hot water for duration of our tenancy , which we were told time and time again that was us using too much water, leaving the boiler empty (despite us still having no hot water after a week long holiday). We were told that having a front door which didn't lock was not an emergency (living in flats) and we should wait until the next week for someone to fix (which resulted in loss of earnings). We had items fitting incorrectly which broke which they charged us for... I could go on all day. All of the workers sniff out people in tough situations and simply rinse them for their money, for their own benefit. We had Mould in our flat (despite buying a £200 dehumidifier to try and stop this) which would not stop growing no matter what. Our windows had to be left open 24/7 because of this and with insufficient heaters (and no hot water!!) caused us to be extremely uncomfortable. The landlord owned many properties in the area, so obviously leaders sided with him on every case. I had threats shouted at me from the landlords building team when I tried to make any sort of communication to fix these issues. All in all, avoid these scammers AT ALL COSTS. No matter how nice they seem/ a property looks, it isn't worth have to deal with these incapable workers/landlords. As a younger adult I have spoken with many uni students/friends in the area who have had similar issues as they are sniffed out as more vunerable and less knowledable than others. Karl and Shannon are especially two to avoid at all cost... both a waste of space!

Hugo · 19 November 2023

★★★★★ 1/5

Google

Well where to start. Issue 1) I moved into a property in April 2022 through leaders and there were issues from day 1. The property was full of black mould in the child's bedroom and some had started to form in the kitchen. Leaders were Informed and I paid out of my own pocket to resolve this and stripped and painted the bedroom wall purple. Since moving out leaders have attempted to charge me for repainting the walls, conveniently forgetting they had agreed to this. Issue 2) We then get to early August when it is noted the bathroom waste water pipe is leaking enough for the ceiling below to start dripping after a shower. This drip was on to the cooker below. Leaders were informed immediately about this issue through there portal and initially they sent out a plumber to look and I was told until it can be fixed to place a bucket below. The leak got worse and worse, there was waste water from the shower, the toilet and the sink pouring into the kitchen. Very quickly it became apparent that the one bathroom in the house was unusable and I actually moved out of the property for a period of months because of this. Leaders did not fix the issue and left it and left it. In January my father was diagnosed with terminal cancer and unbeknownst to me walked into leaders Buckingham to attempt to help me with this issue. He was met with contempt and a no help attitude. Eventually after sending 3 plumbers round on different occasions they decided the bathroom would need to be redone. This work did not commence until over 6 months after the problem was reported. I was unable to occupy the property for 4 months in total and In return I received 1 months rent back after much protest. Leaders did not offer nor provide temporary accomodation during this period. They did not ask if I had somewhere to sta (lucky I did) and bearing in mind, I was paying all the other bills associated with a property as well as the rent and yet was unable to live there. Since leaving the property leaders have attempted to charge me for a figure that is incredibly similar to that one months unpaid rent! They also arranged the moving out meeting on the day of my father's funeral so I was unable to attend. There are multiple other stories about how they have mishandled this property. They are the most unprofessional company I have ever dealt with and I urge people to not rent with them.

Oak · 19 November 2023

★★★★★ 5/5

Google

We had a very tight timescale to move into a rented property. Collette was brilliant throughout. She kept us updated and kept the process moving swiftly. From our enquiry to view the property on the Saturday, to picking up the keys on the Thursday, we were very happy with the service and communication and would certainly recommend!PositiveResponsiveness, Professionalism

White · 24 August 2020

★★★★★ 1/5

Google

Their 3rd party system 'Goodlord' is an absolute joke. What a phenomenal waste of time. I understand moving on with technology, and moving forward with 'the times' but using as bot assisted referencing system that is less competent than …

Luke · 16 July 2025

★★★★★ 1/5

Google

Had an offer accepted on October 2024 In July 2025 were told we should exchange by the end of July, it’s August now still not exchanged, ring daily and told some1 will ring you back which never happens

Matthew · 5 August 2025

★★★★★ 5/5

Google

The staff at Leaders have been very helpful, especially Collette. She has been quick to respond to my constant emails and questions and has gone out of her way to ensure that the application process has been nothing but smooth. I would highly recommend them.PositiveResponsiveness, Professionalism

Sheena · 17 June 2022

★★★★★ 5/5

Google

We had a great experience with Leaders - Shannon was thorough with the process and kept us informed at all times. We're so happy with our new home and wouldn't hesitate to use Leaders again.

Oli · 17 June 2023

★★★★★ 5/5

Google

Collette was amazing. She not only had our property let out but a new tenant moved in within a month of contacting her. She was helpful, responsive and easy to speak to and get hold of. We couldn't have asked for more!PositiveResponsiveness, Quality, Professionalism, Value

Fay · 17 June 2022

★★★★★ 5/5

Google

I couldn't of been happier with the service I received, All the staff were friendly and welcoming especially Lauren and Shannon. Would definitely recommend!!!

Kayley · 17 February 2024

★★★★★ 5/5

Google

Amazing effort, service and passion for selling our property from Paul and team at Leaders Buckingham. Would thoroughly recommend that you engage them as your estate agent should you wish to sell your home.

Matthew · 17 June 2023

★★★★★ 5/5

Google

I sold a house with a lovely lady call Lia Parker from Leaders in Buckingham. She was very professional and super helpful/ friendly. She made the whole experience so easy and pleasant. Lia was very lovely so I would definitely recommend her.PositiveResponsiveness, Professionalism

Miranda · 17 June 2022

★★★★★ 5/5

Google

In addition to the letting good quality properties, they have been professional, prompt and very responsive in answering any queries I have had. Collette has been very helpful thus far, providing all the necessary information I need to start a new rental which I absolutely cherish. Thank you.PositiveResponsiveness

Oluwadamilola · 24 August 2021

★★★★★ 5/5

Google

I’d like to express how impressed I have been with the Leaders sales team. They have been extremely professional from the start of the sales process and this included the engagement with the photographers thru to the subsequent listing of the property details and all the way through to the engagement with our prospective buyers. I have always felt comfortable that I was and will be communicated with all the way through the sales process and through to completion. I would have no hesitation in recommending Paul Underwood and Jo Kendall to any prospective sellers and buyers.

Iain · 17 June 2023

★★★★★ 5/5

Google

I had hoped to move in 2021 but I had to cancel the sale, even though Paull at Leaders had secured a buyer, he handled the situation with professionalism and tact, I then placed my property back on the market in Sep 2022, Paul found a buyer at an acceptable price within days, unfortunately my next move was canvelled and I finally moved out at the end of Jan 2023. Throughout this process, Paul & his team maintained an upbeat interaction with my buyers ensuring the sale when it finally went though was done without any bad feeling. I had actually bought the property some years earlier from Leaders, and they have always acted so pleasantly and professionally I am glad I sold through them.

Alex · 17 June 2023

★★★★★ 5/5

Google

Efficient and swift. We were already convinced with the property, and Collette was good at handling all the paperwork quick and leave the property in a perfect condition for us to enter as soon as we wanted. I for sure recommend it.

Arnau · 17 June 2022

★★★★★ 5/5

Google

Collette was very professional and took the time to answer all our questions and to go through the property thoroughly. She returned all my calls and emails timeously. I highly recommend her services and it was a pleasure doing business with her.

Em · 17 June 2022

★★★★★ 5/5

Google

I was dealing with Collette regarding a rental property in Brackley, she’s very professional straight to the point, very easy to communicate, she answer to all my questions and we have a happy deal ! Thank you very much Collette was a pleasure meeting you!PositiveResponsiveness, Quality, Professionalism, Value

Alina · 17 June 2021