Gilson Bailey Brundall reviews

★★★★★ 5/5

Google

⭐⭐⭐⭐⭐ Outstanding service from Gilson Bailey, especially Ralph We had a fantastic experience with Gilson Bailey from start to finish. The whole …

Paul · 16 February 2026

★★★★★ 5/5

Google

Very helpful and approachable offering sound advice. In the end I decided to rent out rather than sell my property. However the Brundall office was most helpful in signposting useful contacts and when I do sell I will certainly use them as agents. Incidentally I bought the property through them in the first place and they were equally helpful to deal with from a purchasing point of view.

Diana · 19 March 2026

★★★★★ 1/5

Trustpilot

Don’t be misled by their current…

Don’t be misled by their current rating. My experience with this agency during a house purchase last year was a complete waste of time due to an unprofessional approach and rude staff. Most importantly, they didn’t even pass our offer on to the seller, we only realised this when we later saw the asking price reduced on Rightmove. To make matters worse, they then submitted the *wrong* offer amount on our behalf. Unbelievable.

Ezgi · 10 February 2026

★★★★★ 5/5

Google

The most sincere service. I’ve just sold my house through Gilson and Bailey Brundall and it was the best estate agency service I have ever received. Scott and Louise were great at their job yes, but (and more importantly in these kind of stressful times) caring, proactive and communicative. I really felt they had my back and because of them and the team we were able to secure our forever house of our dreams. Could not be more highly recommended.

Cathy · 21 February 2024

★★★★★ 5/5

Google

We have recently completed on selling our house with Gilson and Bailey (Brundall) they made the whole process seem so easy and run smooth from start to finish. Once the valuation had been done they were extremely quick to get the photos done and the advert live. The viewings came rolling in and they took care of everything, booking in to suit and carrying out the viewings. Once the offer had been accepted Braydn was always to hand on the phone and email to deal with any enquiries that were needed and also anything that need chasing up with the sales Louise was on hand getting things answered and sorted as quickly as possible. Although I hope I don’t need to sell again for a long time I’d definitely go back to them again just for the service they provided for us. Thanks for everything and getting our house sold as quickly and efficiently as you did.

Leon · 21 February 2024

★★★★★ 5/5

Google

We were due to go travelling when our long term tenants gave 1 months notice. We contacted a number of agents and Gilson Bailey responded immediately. The next day we met Stuart at the property who was organised efficient and put us at ease. Gilson Bailey handled everything for us allowing us to go travelling with peace of mind. From being there the day the tenants exited, checking over the property. Arranging for touch up decorating where needed and a house clean (very reasonable rate too). Property was then immediately photographed and advertised. An open day was run by Gilson Bailey and we were kept abreast of every element via email. Ideal tenants were found that day and within 3 weeks they moved in. A fence panel blew down in the wind just before our new tenants moved in. Again this was sorted for us. They admitted new tenants, an inventory completed and elec meter read…. Morgan has responded immediately to any admin queries we have had and the whole exercise from beginning to end was seamless, being away we felt confident and supported and had peace of mind that we were valued customers and not just a number…. Can’t thank GB enough..

Angela · 21 February 2024

★★★★★ 5/5

Google

Had a great experience purchasing our first home with Gilson Bailey in Brundall - Braydn, Scott and especially Louise have all been so helpful. Louise was chasing both sets of solicitors daily towards the end to make sure we could exchange as soon as possible. I would definitely recommend them to other people looking to buy or sell in the area.

Daisy · 26 December 2024

★★★★★ 5/5

Google

Thank you to Gilson Bailey for helping me with selling my home! Everything was super easy and stress free from putting the house on the market to the exchange of contracts! Scott was very informative and went that extra mile to help us! My house was sold within a couple of days! Louise was very helpful with keeping me up to date and also chasing up our buyers solicitor to get things moving a a timely pace! I would highly recommended the Brundall office! Thank you everyone. Have a lovely Christmas and a happy new year!

Micaela · 22 January 2024

★★★★★ 5/5

Google

Could not recommend Gilson Bailey Brundall enough! Scott initially was our point of contact when we were trying to sell our house after finding the house we wanted to buy. We had a very transparent relationship with him and he was able to help us through each step of the process. Once we then sold and started the process of purchasing the house we wanted Louise was the person who saved our sanity through out. She completely stuck by us, her communication was incredible even if she didn't have an update and she fought in our corner throughout the whole thing. Even up to collecting our keys and dropping off old ones she did all the chasers, she even managed to tell us we'd sold & purchased before our solicitor had because she was so on the ball and just cared the whole time. She was amazing and it was so lovely to know we had that support. Once again Scott, Louise & The office in Brundall, thank you for all your support in getting us into our forever home! Charlotte, Mike & Tommy.

Michael · 22 January 2024

★★★★★ 5/5

Google

I have recently sold with Gilson & Bailey and I can't recommend them highly enough. From the very start of the process they have been both efficient and professional but not pushy in the slightest. I was never put under any pressure to accept offers I wasn't happy with and I really felt they were putting my best interest at heart all the time. The staff I dealt with Scott, Jack and Bradyn were always friendly, polite, helpful and courteous. They also carried out all the viewings on my behalf so I didn't really have to do anything. They are extremely professional and hard working. Karen Read

Karen · 23 November 2023

★★★★★ 5/5

Google

WOW!!! everyone at Gilson Bailey Brundall has been an absolute pleasure, after 1 open day we was sold! A massive shout out to the whole team Scott, Braydn and Ruby who all made this happen really smoothly. Look forward to now dealing with Louise the sales progresser which I'm more than confident will be smooth sailing. I highly recommend this estate agent that are looking to buy or sell a property.

Jack · 21 May 2024

★★★★★ 5/5

Trustpilot

I would highly recommend Gilson…

I would highly recommend Gilson &Bailey, a big thank you to Louise who was very efficient and would always email me or telephone to keep me updated on the sale of my property.

Hayley · 26 September 2025

★★★★★ 5/5

Trustpilot

Best estate agent I have dealt with

Best estate agent I have dealt with . Sold 2 properties that had previously failed to sell with other agents . Fees reasonable and no long tie in to contract . Tom was excellent negotiating the sale price and Louise in the after sale team kept the sales moving nicely to completion .

Neil · 31 January 2025

★★★★★ 5/5

Google

Scott and the team were brilliant with helping push through with the purchase of our new family home. Our solicitors required regularly had queries and Scott was always available and willing to help and gather any information that was required. Will use in the future if we ever move again and delighted with our new home!

Cain · 19 December 2024

★★★★★ 5/5

Google

Thank you to all the team for helping us sell our first home! Braydn was very informative from the very beginning and super friendly. He answered any questions or concerns we had. Ruby was also very understanding when showing our house to potential buyers and wasn’t concerned when we accidentally left the dogs home one day!

Becca · 19 December 2024

★★★★★ 5/5

Google

The team at Gilson Bailey was very supportive to me throughout the process of purchasing my new home. Braydn was my main point of contact. He kept me informed of progress every step of the way. If he was not available when l called he would always return my call. He would always answer my queries fully and if l needed additional information from the vendor he would obtain it for me. Overall it was a positive experience and l am truly grateful for the excellent support l received and the professionalism with which all matters were conducted. Many thanks Braydn.

Robinette · 24 September 2023

★★★★★ 5/5

Google

A faultless experience with this company. Extremely efficient service throughout. They sold my property in 6 days and I had 2 people wanting it in that time both offering the full asking price. They kept up pressure on all the solicitors throughout the process. Also purchased my new property through them and likewise all went very smoothly. Highly recommended indeed.

Bill · 16 March 2026

★★★★★ 1/5

Trustpilot

Gilson Bailey landlord property rental

From the prospective of Gilson Bailey landlord property rental, in our opinion and experience their full management service was very expensive for nothing more than a post box service. Gilson Bailey would not accept our recommended good contractors / suppliers who had worked on the property previously. Gilson Bailey would force the landlord to use their contractors but take no responsibility for their enforced contractor and just pass any issues back to the landlord.. Despite asking many times, a full upfront cost break down was never given, Gilson Bailey would just quote a single cost from their enforced contractor. The service of the contractor was potluck. There were 1 or 2 good ones, but in all other cases the contractors were overpriced and a very poor service. It appears that Gilson Bailey considered tenant as the customer and landlord as unlimited cash machine. From the landlord prospective we would recommend that you avoid Gilson Bailey landlord management services.

Sue · 31 July 2023

★★★★★ 5/5

Trustpilot

We received a very efficient service…

We received a very efficient service from all the staff at Gilson Bailey, throughout a rather lengthy conveyancing process, especially from Louise Ruddy who was always very helpful and professional. I would recommend Gilson Bailey to anyone wishing to buy or sell their property.

Marshalldc · 4 July 2026

★★★★★ 5/5

Google

Many thanks to Scott, Braydn and Louise for their sterling work in selling our property and getting it done before the stamp duty deadline. We particularly appreciated the honest appraisal of our house, and open pragmatic style to getting our house sold. Would recommend to others!

Michael · 26 March 2025

★★★★★ 5/5

Google

Brilliant service from Gilson Bailey. Always answer any questions in a prompt and proactive manner, keep you informed every step of the way. Particular thanks to Braydn for a no nonsense approach to listing, which after 7 house moves is appreciated and excellent service from Louise for the aftercare. Wouldn’t hesitate to use again and would recommend to anyone.

Emily · 22 September 2024

★★★★★ 5/5

Google

A really great team at Gilson Bailey Brundall helped me with the sale of my mum's house as part of probate. They were very supportive at a difficult time and kept me informed of progress with the sale which was reassuring as I do not live in Brundall. I would thoroughly recommend this Estate Agent. Thank you Scott, Braydn and Louise.

F · 19 August 2024

★★★★★ 5/5

Google

Gilson Bailey in Brundall were fantastic! We have been looking for a house for over a year dealing with alot of estate agents, Gilson Bailey were by far the most friendly, efficient and personable. They were always at the end of the phone for any questions or queries, especially when we had some minor issues. We will defintley be using them again, thanks for all your help in buying our first home!

Ellie · 22 January 2024

★★★★★ 5/5

Google

We recently sold our late Mum's property with Gilson Bailey. It wasn't a straightforward sale being a grade II listed property with a few quirks, and with us not local to the area, but from the point of first contact to completion GB were fantastic! David Thornton was friendly, accommodating, and knowledgeable on the very first meeting for market appraisal. The agents arranged plentiful block viewings on a Saturday which worked extremely well and a buyer was swiftly secured (after no less than 6 offers!). Communication was excellent, understanding and sympathetic to our scenario, with any issues being carefully navigated by the agents so that all parties could progress with the sale. Any calls or emails were swiftly and professionally dealt with by the team. GB knew the local market well, and their experience and advice I have no doubt got us to completion date. I would whole heartedly recommend the team at the Brundall office to anyone in the area.

Rachel · 21 June 2023