Trusted Agent profile · Brundall
★★★★★
347 reviews across 2 platforms
1 Station Road, Brundall, NR13 5LA
Gilson Bailey's office in Brundall, at 1 Station Road, is rated 4.8 out of 5 across 347 reviews on two platforms, including 299 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Gilson Bailey, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Brundall office, from every platform, shown as written. First names only.
5/5
GoogleFrom my first viewing to the collection of the For Sale sign (post completion) the team were always approachable and helped to keep the whole move on track and less stressful. A special thanks to Louise for her perseverance while chasing various people in the chain.PositiveResponsiveness, Professionalism
5/5
GoogleAbsolutely fabulous Estate Agent! From making our offer to exchange of contracts, James, Louise and the team in the Brundall office have been exceptional in their honesty, dedication, support, customer service and time. Highly recommend them and would not hesitate to use again! Many, many thanks.
5/5
GoogleA great service from Gilson Bailey throughout our purchase. I would thoroughly recommend. Special shout out to Jack who went above and beyond with any of our requests.
5/5
TrustpilotGilson Bailey Brundall
been an absolute pleasure, after 1 open day we was sold! A massive shout out to the whole team Scott, Braydn and Ruby who all made this happen really smoothly. Look forward to now dealing with Louise the sales progresser which I'm more than confident will be smooth sailing. I highly recommend this estate agent that are looking to buy or sell a property.
5/5
GoogleI've just purchased a property that was being sold by Gilson Bailey. The service they provided was excellent throughout. From initial enquiries, right up until exchange, they were available for any questions and have kept me informed throughout the process. Thank you.
5/5
GoogleWe have just brought our first home, and it couldn't have gone smoother. From meeting braydn at the house and showing us around with a smile, a lovely man. To louise tring to get measurments of a room for me. The whole team are quick to answer emails and try to help any way they can thank you so much.
5/5
GoogleGreat service from the Brundall estate agent right through the progress of selling our property from start to finish keeping us well up-to-date with our enquiries Special thank you to Gemma Bartlett for her work.PositiveResponsiveness, Professionalism, Value
5/5
GoogleGreat service from a fantastic team, always high levels of communication taking the stress out of moving home!
1/5
TrustpilotZero stars if I could
Zero stars if I could. It seems they can’t be bothered to even respond to an enquiry!! Three emails and ten days later….. tumbleweed. If I was selling and this is how they handle first enquiries, I’d be very concerned. Update: 6th August still no response. Unbelievable. Update: 1st September still no response. Bored now.
5/5
GoogleGilson Bailey recently helped us purchase a property and they could not have been more helpful, informed and friendly.
5/5
GoogleWe cannot thank Gibson Bailey enough!, they were very responsive and productive during a difficult purchase. Couldn’t recommend enough, particularly Gemma who couldn’t of been more helpful!
5/5
GoogleGilson & Bailey were very helpful throughout the house purchase process. My own conveyancers were a a little problematic and Gilson & Bailey helped the process along when i thought it might stall.. I can throughly recommend them.I would also like to thank you the whole team at Gilson and Bailey as the whole team went above and beyond there job description into making sure that that the house went through with a smooth transitions
5/5
GoogleJust completed on a house with Gibson. The gentleman that showed us the house was excellent (can’t remember his name but I do remember he was hench), the post offer stuff has been excellent with swift responses in what is an area completely new to me. Couldn’t recommend more. Johnny and Helen Harrison
5/5
GoogleScott was so easy to deal with, great attention to detail when discussing marketing and great customer service. Great Agency would recommend
5/5
GoogleVery professional approach to marketing and sell my property. Continues communication as to activities and updates on actions throughout the sale.
5/5
GoogleFantastic service from the team, especially Gemma, nothing was too much trouble. This was a complicated sale but Gilson Bailey looked after us all the way through. Thanks ever so much. Would recommend the Brundall branch.
5/5
GoogleAbsolutely seamless service from Gilson Bailey Brundall throughout the entire process of our purchase! In particular Braydn and Louise were amazing help and assistance. 5/5 communication and professionalism throughout. Thanks again - Mr & Mrs Morgan
1/5
TrustpilotZero stars if I could
Zero stars if I could. It seems they can’t be bothered to even respond to an enquiry!! Three emails and ten days later….. tumbleweed. If I was selling and this is how they handle first enquiries, I’d be very concerned. Update: 6th August still no response. Unbelievable. Update: 1st September still no response. Bored now.
5/5
GoogleI would recommend Gilson Bailey, Brundall to everyone. The best Estate Agents in the area without a doubt. From meeting David Thornton, the Manager initially and working closely with Bradyn Bassham they both helped, advised and held their interest in my very protracted sale of my property; nothing was too much trouble and they went above and beyond with regard to my sale. Many thanks to you all. Take care.
5/5
GoogleWe were very impressed with the standard of service given. Our first friendly encounter was with Braydn for our viewings. Our main dealings were with Scott and Louise who couldn't have been more helpful in trying to speed up the efficiency of a purchase for us. All correspondence was detailed, friendly, and prompt. Thank you.
5/5
GoogleGemma was very helpful and polite via all email communications I had with the company and gave me regular updates with regards to my move.
5/5
GoogleGilson Bailey have been fantastic with keeping myself and my partner updated during the buying of our new property. Gemma was so helpful and informative I would definitely recommend Gilson Bailey to friends and family.
1/5
TrustpilotOffered full rental price and 6 months…
Offered full rental price and 6 months up front , heard nothing then saw property had been reduced . No communication , I called them out about suspected ageism but they denied it . They will not get my business when I sell a 3 bedroom house and 3 bedroom bungalow
5/5
GoogleI am very happy with the service I have received from Gilson Bailey. Everything has been handled professionally and efficiently. Thank you !
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Gilson Bailey, Brundall won Trusted Agent.
