Every review we hold for the Bromley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleHad an offer accepted on a property they were selling, was told by the agent that we were the highest bidder and it would be taken off the market. Two weeks later after we were already committed into the sales process another employee calls me up to tell me that a higher bidder (which I had never been told about) had got an offer accepted on their place and now their offer was being accepted. If we’d had known about the higher bid being in place at the start we would have never proceeded, the whole experience was highly unprofessional. Wasted our time and money.
Zachary · 10 December 2018
Agent replied
Dear Zachary,
I am the branch manager here at Sinclair Hammelton Bromley.
I appreciate that the situation is very disappointing, I have been on the receiving end of a 'gazumping/similar' situation personally so I do understand how frustrating it can be. I completely understand your approach, successive governments have tried and failed to modernise the house buying process, I was duty bound to submit any offer to a client, and ultimately it is their choice as to whom they sell to, I can understand your anger and frustration indeed, from my part I am in the distasteful position of informing people they have lost their purchase - and inevitably people's anger and frustration is passed on, understandably.
By way of an explanation;
We had received a number of offers on the property at the same time as yourself, at the instruction of our client we spoke to all parties and asked for a 'best and final' offer, we explained the process and existance of other offers at this stage, to all involved. We then presented all offers and our client made the decision to accept yours. The 'higher' offer you mention was not at that time in a possition to proceed so it was rejected. We do not as a rule disclose the nature/figure of offers to other parties in the interest of keeping the process as fair as we possibly can.
As you may be aware however, we are legally obliged to put forward any offer we receive to our clients, in this instance the potential buyers that had made the higher offer had subsequently achieved a sale on their property and wanted to re submit their previous offer. We presented this to the client where she made the unfortunate decision to accept it.
Again, I am sorry you feel aggrieved, we do not relish situations like this and do try to discourage instances of 'gazumping' wherever possible. I am however sure that in this instance, we have acted within the ombudsman guidelines and in fairness of all parties, to the best of our ability.
Yours Sincerely
Luke Goatley
★★★★★ 5/5
GoogleI’ve used the agency for the first time buying and was very impressed with their work, especially Matt Hirst. His persistence, timely communication and hard work is the best from start to completion! Overall, great service and pleasure to deal with.
Special thanks to Kayleigh and Chris in Lettings for their awesome and professional work. Will definitely use them again.
Nik · 30 July 2020
★★★★★ 1/5
GoogleWe have put an offer on a house in BR2. I have explained the agent that we want to deal with a serious seller only as we have two young children and will have to move our from our flat in couple of months. We wanted to avoid the situation where the seller is pulling out last minute and we will not have time to find somewhere else. The agent words were: '' I got to know my client, he is serious about selling his house, he wont mess you about''. Guess what, after we have done the searches, surveys and had the mortgage approved, the seller has pulled out. We had to find out through our solicitor as Sinclair Hammelton did not even bother to respond to my email. The worst part is that the agent knew already for a while that the seller has changed his mind. I started to be suspicious when I was told to wait for further damp & roof survey results, then he was too busy to take my calls. We will not use Sinclair Hammelton again for buying or selling in the future.
L · 31 July 2018
Agent replied
Hi Linda,
I cant find your name or details on our system, I have also checked with our other branches and none of us have experienced or dealt with aborted sales under the circumstances you described? Can you please get in contact with me so i can address this issue?
Kind Regards
Luke
★★★★★ 1/5
GoogleWouldn't use them again . Asked about mold in a property and was promised there was none and previous clients didn't have any . Then found out this is the first time they have had this property on the market . Turns out is had mold and sent pictures through and have told them about this issue and they havnt even had the decency to reply . Staff are very rude and would advise anyone not to use this branch .
Scorpio · 10 December 2017
Agent replied
Hi Scorpio. I cannot find record of you on any of our systems, so have been unable to contact you. I would very much like the opportunity to discuss your review in more detail and understand / resolve any issue. Kind Regards.
★★★★★ 5/5
GoogleI had an outstanding experience with Sinclair Hamilton. They went above and beyond at every step of the process, providing exceptional service and support. The team was professional, proactive, and genuinely cared about letting my property. I couldn’t be more impressed with their dedication and attention to detail. Highly recommend to anyone looking for a hassle-free and positive lettings experience!
Claude · 18 November 2024
★★★★★ 1/5
GoogleDespite multiple requests after having our bid accepted, this agency refused to take the property's advert down and continued to solicit further bids. Ten weeks after having our bid was accepted and near the end of the buying process, an unidentified person suddenly appeared and offered £40,000 above our accepted offer. When we matched it, they suddenly disappeared without offering any more.
In summary, continue to look for other properties until contracts are signed and exchanged.
(Has anyone else experienced anything like this with Sinclair Hammelton? Did the other bidder even exist?)
Steve · 10 December 2016
Agent replied
Hi Steve, thanks for your feedback, we did respond at the time this review was made however did not get a response. As stated at the time we would be more than happy to have you attend the office, where we can provide you proof of the other offer that was recieved, and its timing. It is at our clients discretion whether or not a property is taken off the market or not, in this instance the later offer we recieved was from a buyer that had viewed the property at the same time as you, but had only just managed to secure a chain later down the line. Unfortunately situations like this are unpleasant and distressing, but we are legally bound to put forward any offer recieved to our clients, it is then, ultimately, their decision on which buyer to proceed with. King Regards.
★★★★★ 5/5
GoogleSelling my house with Sinclair Hammelton was easily the best decision we made. Luke Goatley and Matthew Hirst (and the rest of the team) were friendly and went above and beyond to help us with the sale. They followed through the process and were in regular contact to keep us updated with progress. I would definitely recommend Luke and his team.
Julie · 26 March 2019
★★★★★ 5/5
GoogleSelling my house with Sinclair Hammelton was easily the best decision we made. Luke Goatley and Matthew Hirst (and the rest of the team) were friendly and went above and beyond to help us with the sale. They followed through the process and were in regular contact to keep us updated with progress. I would definitely recommend Luke and his team.
Julie · 10 December 2018
★★★★★ 5/5
GoogleI had the pleasure of working with this estate agent when putting my property on the rental market. James in particular was exceptional and went the extra mile to ensure I was informed and requirements met.
As I am currently overseas, the process of renting your home can be a daunting one. He however put me at ease and walked me through the process step by step.
I am using a fully managed service and am now working with Vicky who thus far as equally attentive and competent.
So far, a great experience with this team. Thank you!
Dione · 28 July 2023
★★★★★ 1/5
GoogleAppalling experience with SH. After signing the contract, contact from SH was non-existent, constantly let down and messed around, no viewings arranged, and were told our property is worth 50-75K lower than valuations we’ve had from 3 other agents. Now on with another agent and we’ve already had 3 viewings, just 24 hours after first meeting with them for our valuation. Steer clear of SH. Embarrassingly poor excuse for an estate agent.
Dotty · 13 June 2019
Agent replied
Thanks for your feedback Dotty,
We take comments like this very seriously, unfortunately however we are unsure as to who you are and have been unable to find your details anywhere on our system. If you wish to contact us we will be more than happy to discuss in more detail.
Kind Regards
★★★★★ 5/5
GoogleNatalie Lazzam was fantastic from start to finish. This was our first property purchase and she was great with guiding us through the process and ensuring that we found somewhere that would suit us. I would definitely recommend their services and would be confident in referring friends to Natalie personally due to the service that we received.
Tammy · 10 December 2017
★★★★★ 5/5
GoogleWe have just purchased our first home, which Matt encouraged us to view and which we fell in love with straight away! Matt was a fantastic help throughout the entire process, and the rest of the team were also knowledgeable and keen to assist. Really impressed with the overall service and would highly recommend.
Rebecca · 13 February 2019
★★★★★ 5/5
GoogleWe have been really impressed with the service provided by Sinclair Hamilton. In particular, Matt Hirst was knowledgeable about the area and houses we looked at. He was on hand whenever we had a question often going above and beyond what he needed to do. We would definitely use this team again.
Alexandra · 13 June 2019
★★★★★ 5/5
GoogleWe have sold our property through Sinclair Hamilton. They have been brilliant from the start to finish. Communication has always been great and always keeping on top of things. A special thank you to our sales negotiator Christianne, who has been outstanding at dealing with a difficult and long sale.
Lara · 11 November 2022
Agent replied
Thank you so much for your 5 star review! It has been an absolute pleasure working with you and the team would like to wish you the best of luck in the future :)
★★★★★ 5/5
GoogleWe used Sinclair in Bromley this year when selling our flat. The level of service was great, the team were all helpful and our particular agent Natalie was a pleasure to work with on selling our property. I would definitely use again in the future if ever needed. Thanks guys!
Derek · 10 December 2017
★★★★★ 5/5
GoogleI really can’t fault Sinclair Hammelton for all their support throughout the sale of my flat. Freya truly went above and beyond to support a swift sale process. Thank you Sinclair Hammelton - highly recommend.
Phoebe · 16 April 2025
★★★★★ 5/5
GoogleDealt with Nicola Stanway again today and have done for 3 years. On every occasion she is friendly, helpful and professional. Nothing is ever a problem whether it be locating a new tenant or a simple landlord question. I wouldn't hesitate to recommend Nicola or her team.
Geoff · 10 December 2018
★★★★★ 1/5
GoogleThey put these ugly looking unsafe signs after selling property. No one cares about what you sold, and if you want advertisement you should pay for it. Will never ever recommend this to anyoneas they just trying to rip you off.
Mantas · 5 December 2024
★★★★★ 1/5
GoogleDespite multiple requests after having our bid accepted, this agency refused to take the property's advert down and continued to solicit further bids. Ten weeks after having our bid was accepted and near the end of the buying process, an unidentified person suddenly appeared and offered £40,000 above our accepted offer. When we matched it, they suddenly disappeared without offering any more.
In summary, continue to look for other properties until contracts are signed and exchanged.
(Has anyone else experienced anything like this with Sinclair Hammelton? Did the other bidder even exist?)
Steve · 27 December 2021
★★★★★ 5/5
GoogleTop marks for this estate agent from me, from meeting Russell at the start and then Amy for the viewings and the sale. I was constantly updated and found them to be very fair and straight forward and wouldn't hesitate to use them again.
Michael · 10 December 2016
★★★★★ 5/5
GoogleRecently taken over by a new manager and this has really turned around my opinion. I am a landlord and have been very pleased with the better communication, professionalism and understanding since under new management. A better overall service, better engagement and smoother processes are in place. Well done guys!PositiveProfessionalism
Lucy · 22 June 2021
Agent replied · 21 June 2024
Thank you so much for your 5* review.
★★★★★ 5/5
GoogleAbsolutely impeccable service from start to finish from all the team particularly Luke and Emily. They have genuinely exceeded our expectations in all respects and been helpful and responsive all through the process. Would highly recommend! Thanks so much!!
Jodi · 12 August 2019
★★★★★ 5/5
GoogleGreat service in general, but Nicola was super efficient always called me back when I needed help.it’s the first time I’d let out my property an she made it super easy. I’d use Sinclair Hamilton again and recommend them to anyone!
Jodie · 10 December 2017
★★★★★ 5/5
GoogleSinclair Hammelton sold our house quickly, efficiently and for a good price. They handled the moving process calmly and were always available and happy to answer questions. They made it feel we were all part of the same team.PositiveResponsiveness, Quality, Professionalism
Melanie · 22 June 2022
Agent replied · 21 June 2024
Many thanks Melanie, good luck in your new home
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
