Robinson Jackson Orpington reviews in Bromley

★★★★★ 5/5

Google

WOW!!! What a service from start to finish!!! I have to say ROB will sell your house!! The passion and professionalism and knowledge the Orpington team have is unbelievable. They care to sell and find you a house, constantly keeping you updated with what to do etc - no wounded why every other board I see with Robinson Jackson on it says SOLD!! What a fantastic team. I would strongly recommend you to go with there solicitors these guys like to work quick and fast and never “faf” about!! I would trust them always and wouldn’t recommend any other estate agent ( especially some that I’ve come across - LAZY!! ) Thank you for selling my house Rob and bearing with me and bringing in so many viewers and always working out around my school pick up and drop off! You never seemed stressed out no matter how many times I’d ask the same questions and always made me feel relaxed and kept me positive 🌸 I wish you all the best and warmest regards, thank you, thank you, thank you Rob and team R.J.PositiveResponsiveness, Quality, Professionalism, Value

Stef · 10 January 2022

★★★★★ 5/5

Google

I needed a valuation for probate and a couple of estate agents did not want to do it. However, I spoke with John at Robinson and Jackson and he was so helpful and kind. He came to the house and done the valuation free of charge. He was very professional, but also understanding. I have also got a mortgage with them in the past. I will defiantly be using them if I need to sell. Excellent service

Angelika · 25 October 2023

★★★★★ 1/5

Trustpilot

Avoid Robin Michael Jackson

For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this isSimply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property.The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principlewhich in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several timesto check with his colleagues. You won't believe after seeing that he was wrong, he startedasking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendorwants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to viewwithout going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it againand I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the propertyto which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people isto avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the officeto make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put youin the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contactwith buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will takeyour name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIPbefore viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a propertythat the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.

Solo · 23 November 2021

★★★★★ 5/5

Google

Linley is wonderful. She is always empathetic, kind, friendly and reliable. Thank you very much Linley. Mehtap

MEHTAP · 26 June 2024

★★★★★ 5/5

Google

Linley was amazing. Very personable, supportive and knowledgeable. Linley genuinely wants the best for all parties involved. Great viewing experience.

Melisa · 27 April 2024

★★★★★ 5/5

Google

Effective, friendly and well coordinated team at Robinson Jackson Orpington. Good discussion about pricing strategies to sell my flat. Came to the right decisions with me as a team effort. Commission reasonable and also bear in mind Robinson Jackson are owned by a charitable trust so profits distributed by the Robinson Jackson business will go to that charity. Many thanks Robinson Jackson team.

Stephen · 26 July 2024

★★★★★ 1/5

Trustpilot

Promise the world and give you nothing

Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..

Just · 16 May 2026

★★★★★ 5/5

Google

If I could give 6 stars I definitely would, I am so impressed with Robinson Jackson in Orpington they have been brilliant. Especially Steve Perrin he has a fantastic calming nature at a very stressful time (selling my late mum's bungalow) he honestly will bend over backwards and 100% always returns my calls .Thankyou Robinson Jackson you are all amazing, and I'm so thankful that you have Steve as part of your team I couldn't have done this without his professionalism. Mrs C Soanes.PositiveResponsiveness, Quality, Professionalism, Value

Claire · 25 October 2021

★★★★★ 5/5

Google

I would highly recommend Robinson Jackson Orpington team, they are all amazing, my process of the house selling/buying was abit of a tough one (no fault of theirs) but Sharon was fantastic, she was always there answering any questions or concerns I had.....she never made me feel like I was being a pain with all my emails I sent her instead she was so calming and helped keep my anxiety low. The whole team are great and would 110% use them again without a doubt.PositiveResponsiveness, Quality, Professionalism, Value

ShadowsVids · 25 October 2021

★★★★★ 5/5

Google

Buying a property can be so stressful but Robinson Jackson Agency have done an amazing job with their skillful staff ,they guided us each step and we communicated effectively . They have always been available on call and answered all my questions faster than expected ! We are delighted that we bought our property through this agency and also i would like to point that Sharon Goodwin is a star ,so polite and seems to care about her clients! Every time she has exceeded my expectations and sorted all our queries fast ! Thank you so much We do recommend them with 5 stars Regards

Char · 25 October 2021

★★★★★ 5/5

Google

John was so much helpful and I always recommend Robinson Jackson. The staff are really helpful.

Raj · 26 June 2024

★★★★★ 4/5

Trustpilot

the team were helpful at every stage

the team were helpful at every stage - we'd moved aborad and trusted them to sell the house

Stephen · 3 September 2026

★★★★★ 5/5

Google

Spoke to Georgia for scheduling viewing and she was great

Amogh · 20 October 2025

★★★★★ 1/5

Trustpilot

AVOID THIS ESTATE AGENTS

AVOID, AVOID, AVOID this estate agents at all costs ! had to keep asking for updates which never came. Finally made a complaint to branch manager at Chatham by mail, received in my opinion a vulgar display of how NOT to talk to an existing client.FOUR DAYS NOTICE GIVEN BEFORE COMPLETION AND THIS COMPANY REFUSED TO TAKE ANY RESPONSIBILITY.We had planned to give all of my wife's late mother's furniture to the British Heart Foundation, however this was not possible and we ended up having to have it collected ourselves at a huge cost and the furniture was destroyed as we had nowhere to put it.We approached RMJ to ask them to cover the cost of the collection from their £4710.00 fee but they flatly refused.Basically we now have to pay them £4710.00 for not doing a professional job.ABSOLUTELY SHAMEFUL AND AVOID THIS ESTATE AGENTS IF YOU CAN !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don · 29 June 2021

★★★★★ 5/5

Google

All the staff at Robinson Jackson Orpington were very helpful. Kept us informed at every stage especially Rob and Steve. Very pleased with their excellent service.

Yvonne · 25 October 2023

★★★★★ 1/5

Trustpilot

Atrocious is too good a word to…

Atrocious is too good a word to describe them. 1 viewer in 8 weeks of their being sole agency! They failed to answer detailed questions I asked of them. FAILED TO COMPLY WITH THEIR OWN COMPLAINTS PROCEDURE. Unable to adhere to sellers instructions. They got initial property description WRONG 3 TIMES. Even on last day as my agent, 2 out of 2 viewers failed to arrive! Del Boy Trotter could have done better. 8 WEEKS WASTED BY THEM. Recommend them to your enemies!!

Douglas · 3 May 2021

★★★★★ 5/5

Google

Thanks Tippi for showing professiinal and friendly approach. The best agent ever!

Elshad · 18 September 2025

★★★★★ 5/5

Trustpilot

The best estate agent in Kent Robinson…

The best estate agent in Kent Robinson Jackson Northumberland Heath very professional Dexter and Jane were so good they always put my mind to rest as I did not need to keep calling them to see how it was going as they kept me updated regularly and it was a very fast turn around I would recommend them to anyone that was selling there property as they did Exactly what they said and got my property sold in good time Thanks to the team x

Bobby · 5 March 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking service from start…

Absolutely shocking service from start to finish with Robinson Jackson’s and they left us feeling frustrated and disappointed with the service they provided, not happy in the slightest and I wouldn’t recommend them even if they were the last estate agents on earth!!!!

Daniel · 10 February 2026

★★★★★ 5/5

Trustpilot

Just wanted to say a big thank you to…

Just wanted to say a big thank you to the Strood team especially Jade and Michelle to whom where both amazing , helpful and very much professional in dealing with the sale of my House the whole team gave me confidence and understood the sensitivity of the case to which they where dealing with , i would recommend this team to anyone wishing to use an estate agents

Peter · 2 November 2022

★★★★★ 5/5

Google

Linley was fantastic with the sale of my property!!! Thank you Linley. I am super excited for my new place.

Julie · 28 January 2024

★★★★★ 5/5

Google

Friendly and helpful

Dr · 9 April 2026

★★★★★ 5/5

Google

After a failed attempt by another Estate agent, my house was eventually sold in August 2019 by Robinson Jackson. Service was very professional. The sale was handled by a multi-disciplined team at the Orpington branch lead by John Speer. Selling a house is never easy but Sharon and Katy were just fabulous, chasing the buyers solicitors to speed up the process. Also thanks to Rob for recommending I speak to Ben (Mortgage Advisor) who was able to get me the best mortgage deal. Thanks everyone. Now settled in my new home.

George · 25 October 2020

★★★★★ 5/5

Trustpilot

We had a really excellent experience…

We had a really excellent experience and service from Robinson Jackson in Orpington with an offer received and accepted within a short period of time with the property being put on the market! The property was previously put on the market with the other estate agent in Orpington for a while but However they failed to sell it and unfortunately it took quite a while to sell and I have to go back to Robinson Jackson Agents , where I initially bought the property 6 years ago . I cannot thank and praise John, Sharon , Steve and the Other branch partner of our Orpington branch enough as despite of all the worry & frustration . Sharon & John were very efficient, polite ,honest and maintained email and telephone contact throughout these difficult Pandemic worrying time which made me and my family feel we were in good and capable hands( Robinson Jackson)During this difficult time Sharon & John were helpful and came up with Alternative solutions and reassured us that they were doing everything they could to progress with the sale of our property . I can genuinely say that we as family absolutely made the right decision in going back to Robinson Jackson Estate Agents to market our property, which we bought from them and the agents met all our expectations as promised.Many ThanksStella

Jwelx · 26 August 2020