Langford Russell Bromley reviews

★★★★★ 1/5

Trustpilot

Less than poor

Less than poor - do not use this agency to manage your property.Their charges are extortionate and they do nothing for their fee. My agent was off sick for weeks and no one took over the management of my property. The tenants were smoking cannabis and I was having to deal with the complaints.They also failed to inform the tenants that the property is for sale and so the tenancy was short term.I will be filing a formal complaint.Their sales dept at Crystal palace are not much better. If your property is not the easiest sale they quickly lose interest, fail to provide feedback and avoid your calls.If I could give a zero I would.

Eleanor · 8 May 2019

★★★★★ 5/5

Google

Cant recommend jack enough, gets back to messages or question's as soon as. So helpful and polite, will defiantly use him in future and recommend him to others. He’s made the whole experience stress free! Also had some dealings with molly aswell who is also so lovely, polite and attentive. Thanks again jack! X

Adelaide · 16 August 2023

★★★★★ 1/5

Trustpilot

Absolutely terrible in every way

Absolutely terrible in every way possible. They don’t know what they’re doing and haven’t sorted anything. We’re paying for the most expensive apartments in the city we live in and everything ( including water ) keeps going down, it’s been months and they haven’t done anything at all to sort it or fix anything. Going through documents with them was terrific, they can’t keep up with dead lines for contracts etc. They keep trying to charge us for things we don’t owe them. Absolutely horrific

Jicky669 · 26 January 2019

★★★★★ 5/5

Trustpilot

Excellent, wonderful, terrific

We used the Dulwich Office and Paddi and Martin have been wonderful. We had more people look at the house in one week than we had had in the previous 2 years. They really made things happen and must have sprinkled a little magic dust on the place because it sold! The staff were really helpful at all times and all the information that we or the buyers needed was to hand. I cannot sing their praises highly enough. Please keep going this way guys!

Terry · 22 January 2019

★★★★★ 1/5

Trustpilot

Been Trying To Get Someone To Help For 4 Months

Have been trying to get an issue resolved for 4 months now, every time we contact someone we're told it'll get passed on and someone will be in touch, never happens. We're calling at least once a week at this point, often more, and I don't know what to do anymore, nobody seems to want to help.Also had lots of issues trying to move in, was told we couldn't move in on the date our tenancy started because originally the keys from the last tenant hadn't arrived to the landlord in time, then we were told it was because the builders hadn't finished everything in the kitchen and it was unsafe (the only things that needed doing before we moved in was installing the fridge and the extractor fan, they had about a month to do this from putting down the deposit to moving in), and then we were told the landlord hadn't sent the keys yet, and they might be here in time, but they might not. We were told all of this this the day before our move in date, we'd already hired help and had furniture deliveries coming. In the end we got the real reason from someone else at the company, the last tenant had been unreachable since leaving and had never sent the keys (we suspected as much as they accidentally sent us an email meant for someone else demanding the keys back and furniture to be moved as someone was about to move in prior to this). We managed to move in on the day in the end as they finally agreed to change the locks. Before we found out the full story, we were continuously lied to and kept getting our date pushed back, but it doesn't sound like they were ever getting these keys and I don't know what would have happened if we hadn't kept questioning the explanations that were being given.

Em · 21 January 2019

★★★★★ 5/5

Trustpilot

Josh has been very helpful and…

Josh has been very helpful and understanding with our rental search and listened to our needs. Great service 👍

Charlie · 6 May 2022

★★★★★ 5/5

Google

Great service from the team - especially Jack!

Louis · 12 June 2023

★★★★★ 1/5

Trustpilot

Experience Renting in Croydon

Experience Renting in Croydon Bromley Branch - Unhelpful, unresponsive, Often you will ask a few basic questions and they will respond answering one of of three questions, if they respond at all, often I am totally ignored. Getting information can be painful at times. -Once you part with your money expect to be forgotten. - Slow to act, you will be charged 150 pounds for a flat inspection prior to tenancy however when I moved in there were clear issues that should of been dealt with prior to tenancy start date, in my particular case messages written in Pen from the building fitters written on walls ( I had actually pointed out said pen marks during a viewing before the tenancy process even started), Stains to the paintwork. A friend has moved in this morning to the same building and she has lights that don't work to full capacity, they are burning at half or even quarter brightness, parts missing from her cooker etc, pretty basic stuff. Issues should be sorted prior to tenancy. - You will be expected to chase these issues yourself.- I've been renting for close to 10 years now, dealing with various estate agents during multiple different rentals and this is easily the least professional bunch.

Max · 14 November 2018

★★★★★ 5/5

Trustpilot

Absolutely outstanding

Absolutely outstanding! We have just exchanged on our first property. We delt with 3 members of staff Kieran, Steve but the main man was Dan from Gravesend. All of the staff were amazing! Great communication, always contactable and accommodating. Fab team all of them. Wouldn't bother going anywhere else.

Kira · 1 December 2023

★★★★★ 5/5

Google

Delighted with the recent purchase via Langford Russell, Jack stayed on top of the process throughout and always kept me updated. Jack also took the time to call me out of hours on occasions as well, which was much appreciated.

Lee · 4 June 2024

★★★★★ 5/5

Google

Lauren Burkin is the best Estate Agent I've met. She's very understanding, helpful, she has a fantastic personality and a great smile to go with it. After my viewing she gave me a lift back to Bromley South Station, we had great conversation all the way. She's very personable and easy to talk to. She's done everything she said she was going to do.

Clajah · 13 June 2018

★★★★★ 5/5

Google

Thank you for the great service! Jack in Lettings was very helpful in the whole process.

Keitumetse · 12 June 2022

★★★★★ 5/5

Trustpilot

Very pleased with the service received…

Very pleased with the service received on the sale of my flat. After taking over from another agent the number of viewings rocketed resulting in a number of offers. Throughout Leon, Charlie and the Grove Park team were responsive, professional and gave excellent advice. I would not hesitate to recommend for anyone looking to sell a property.

Neil · 27 February 2023

★★★★★ 5/5

Google

I used Aidan when I moved home a few months ago, he provided a really excellent service and made (what could have been a very stressful move) easy and stress free. He provided brilliant advice and helped me to sort my move out quickly. He was so professional and helpful, so a big thank you from me! I would recommend him to anyone that needs to move home.PositiveResponsiveness, Professionalism

Kerry · 27 August 2021

★★★★★ 1/5

Trustpilot

Just avoid

Currently dealing with Jamie Perrin regarding a minor dispute over works done, paid, deducted etc - seems to find it utterly entertaining to send patronising, sarcastic and tedious emails and is enjoying being obnoxiously difficult over the phone. I'm not entirely sure what one gains from behaving or talking to tenants the way he does but he seriously needs some customer service training.Absolute nightmare to deal with when support is needed given current circumstances.

Current · 5 May 2020

★★★★★ 4/5

Trustpilot

My Overall Experience was good

My Overall Experience was good. My agents were very responsive and helpful

ExclusivelyMe · 17 October 2022

★★★★★ 5/5

Google

The sale was in a chain which proved to be quite problematic and stressful for people that were in it. Langford Russell managed the situation very well and everything went through in the end. Without their professional assistance the chain would have probably collapsedPositiveResponsiveness, Professionalism

Les · 30 December 2023

★★★★★ 5/5

Google

Friendly, Approachable, Patient and Professional. Lauren made finding somewhere to rent much easier, listened to what we wanted and showed us the ones that matched, not filling email with any property on their list like other agents. Preferred dropping in to check up, branch staff always polite and happy to help, personal touch rather than email only like so many others.

Gaye · 13 June 2018

★★★★★ 5/5

Google

As first time buyers, Paul Reid made the process of buying a house so smooth for us. He responded very quickly to any queries we had by phone and email and kindly enabled us to visit the property several times before completion. We would certainly recommend Paul from Langford Russell to anyone looking to buy or sell in the Bromley area.

Marie · 13 June 2018

★★★★★ 1/5

Trustpilot

If I could give 0 star I would.

If I could give 1 star I would.. been their tenant for almost a decade and when the roof if the property falling down destroying my belongings and I had to move, the property manager Jessica based in Bromley gave the worst reference about me and 11 day rent arrears when in fact they have £1200 in deposit and choose to maliciously sabotage me is terrible when I have never missed a rent payment.

Lala · 27 November 2019

★★★★★ 5/5

Google

Had excellent service from Langford Russell, Bromley branch. No problems, they quickly booked me in for a property viewing and dealing with estate agent Jack F. was a pleasure. Would recommend.

James · 23 August 2024

★★★★★ 5/5

Google

Moved recently and can't thank Abbie Bullard enough for all the hard work she put in getting us the house we wanted and progressing the sale so proactively we were able to exchange and complete on our purchase within 1 month. If I bought or sold again I would go through Abbie; she is a credit to Langford Russell.

Danni · 13 June 2018

★★★★★ 1/5

Trustpilot

DO NOT BELIEVE the fake reviews

DO NOT BELIEVE the fake reviews. Illegal gas safety checks, urgent repairs ignored, trying to extort monies for NO services rendered!!! Avoid like covid. This place needs shutting down and compensating the tenants who’s lives they risk just to turn a few quid. -100 review

Fi · 26 October 2023

★★★★★ 5/5

Google

Jack Rampling has undoubtedly been the best agent I have ever had when buying or selling property. His main strength is an ability to think outside the box when solutions are needed quickly. He moves the procedure along speedily and is focussed on the interests of his client. Thoroughly recommended.

Gordon · 12 June 2023