Langford Russell Bromley reviews

★★★★★ 5/5

Trustpilot

My house valuation was carried out by…Leon

My house valuation was carried out by Leon. In my opinion, he carried out the most efficient service of the 3 valuations that I had requested. He was armed with documents containing similar properties to mine and a range of stats showing their sold prices.I felt that Leon’s valuation was the most honest and realistic valuation, based on other properties sold in my area.

Johan · 16 November 2021

★★★★★ 5/5

Google

It was a shift process right from viewing to handing over the keys to the property. All staff were friendly and always willing to help.

Emmanuel · 2 November 2024

★★★★★ 1/5

Trustpilot

The worst property agency

The worst property agency. They breached the tenancy agreement and they never responded to our emails and complaints. We have so many important issues running in the property (no fridge/freezer, no hot water, tap linking water). The most important is they got in the property a couple of times without giving us no access notice. They don't respect customers' privacy at all. If you don't want to get in troubles, definitely not recommended.

Chris · 21 March 2019

★★★★★ 1/5

Trustpilot

Property left in disrepair and now being chased for money I was told I wouldn't have to pay.

After spending 6 months in a property with water coming in through the ceiling every time it rained i was given a reduction on my rent. Now I have left the property they are chasing me for this 'overdue' rent. I have also found out that the landlord wasn't informed of this or the maintenance issues within the property and the landlord is also significantly annoyed with this upon review of the internal comments. This is what happens when you continually change property managers and then leave a property without management for months. I am now seeking legal advice as my attempts to negotiate out of this have fallen on deaf ears. The issues were still not fixed when we left the property.

Tyler · 29 June 2023

★★★★★ 5/5

Trustpilot

Jonathan was very professional and…

Jonathan was very professional and knowledgable, He was quite supportive and always responding promptly to my queries and constantly keeping me updated

William · 31 January 2020

★★★★★ 5/5

Google

Excellent team that supported us in a very difficult sale and never gave up! Paul was very good, always looking to solve the problem and making sure he kept an excellent buyer over a long period to finally Exchange. I can highly recommend both the New Homes Division and the Bromley Office of Langford Russell.

Norman · 13 June 2019

★★★★★ 1/5

Trustpilot

Absolutely dreadful.

Absolutely dreadful.. acorn got everything wrong they could have. Communication was shocking, contractual agreement was wrong, late rental payment.. I could go on. Estate agents generally have a bad reputation and acorn are a classic example. I’d recommend going alone.. !

Charlie · 13 May 2025

★★★★★ 1/5

Trustpilot

Terrible management of our property

Laura · 13 April 2026

★★★★★ 5/5

Google

Georgia from Langford Russell, Bromley, was amazing with my house sale. She went over and above to help me with contacting solicitors and getting documents completed while I was away, she was always on the ball to keep the process moving. Everyone in the office is really helpful but I couldn’t be more grateful for Georgia.

Billie · 12 June 2022

★★★★★ 5/5

Google

You meeting all the criteria to secure a property and Jack Frendo will make it less of a worry for you. The timing and communication is what I enjoyed the most in acquiring my space. Thank you LRBE.

Officialnenehb · 14 December 2023

★★★★★ 5/5

Google

New to the country, new to renting, found their service to be highly efficient and their feedback super useful and informative. Bradley Gilchrist provided me with a friendly and effective service throughout. I’m generally quite paranoid about things but he managed all my queries with respect which was highly appreciated. Would recommend them (and him) to anyone who needs an agency to help guide them through the process.

Jason · 13 June 2019

★★★★★ 5/5

Google

Jack F was very friendly and helped us in finding a flat. From the initial viewing the into to the final contract being signed. I would recommend Langford Russell for anyone that is looking for a new place to live.

Josh · 15 October 2023

★★★★★ 5/5

Google

We had a great experience with Langford Russell, thanks to the excellent service from Adonis. He was helpful, professional, and always on hand to assist when needed. We really appreciated the support throughout and would 100% recommend!

Joshua · 17 May 2025

★★★★★ 5/5

Google

An excellent experience finding a property through Langford Russell... Specifically, Melania, her hard work and dedication were second-to-none and she made the viewing and application process incredibly simple! Mel went above and beyond helping us secure a property which suited our family requirements. 10/10. Thank you Mel, From the whole family!

Ollie · 13 June 2019

★★★★★ 2/5

Trustpilot

I am a very dissatisfied landlord

I am a very dissatisfied landlord. I have allowed you to manage some of my properties over several years. The competency of your rental managers is a gamble. It has got so bad that I wish to complain. I have no details of line managers I can address my concerns to. Why do you not have a complaints process via your website?

Landlord · 29 January 2021

★★★★★ 5/5

Google

We are very much satisfied to the services given by Aidan ,Langford Russel Bromley.When we came to do the viewing of the house,he given a detailed information to us ,had a friendly approach and a brilliant person.Assisted a lot through out the process and very responsive to our enquiries.So I'm also highly recommending.Thank you very much Langford Russel Bromley.

SINTO · 27 August 2021

★★★★★ 5/5

Google

Great buying experience. Abbie patiently put up with my fussy requests and kept me in mind when the right property came up. This personal and bespoke treatment sets the agency apart. Abbie was honest and felt I could trust her which is rare in sales. Not pushy at all. Thanks Langford Russell!

Dilhan · 13 June 2018

★★★★★ 5/5

Trustpilot

Great estate agents, get the job done!

Dealing with Amelia at acorn was a pleasure. She was proactive throughout and even though she wasn’t our agent (we were buying with acorn) she went above and beyond- doing things our agent should have! Would definitely consider using acorn if we decided to sell our property!

Becky · 3 February 2023

★★★★★ 5/5

Google

Property match makers. As per previous reviews I second the recommendations and ratings. Words like attentive, responsive and professional are said time and again, I too have had the same experience. Thank you very much

A · 14 December 2023

★★★★★ 4/5

Trustpilot

Leon in Streatham - very proactive

A slightly rocky start to the selling process, but Leon at the Streatham branch really came through for us and made sure our sale moved across the line. He was really proactive and made sure he had updates ready often before I asked for them. He was always up to speed and made sure everything went though. Thanks for the service

James · 21 October 2020

★★★★★ 5/5

Trustpilot

Fantastic account management

Fantastic account managementAcorn have been the managing agent for my rental property for over 2 years now. Both account managers Luisa and now Cailey have been friendly, efficient and professional. I am confident my tenants are listened to and that I am given all the pertinent information about the property itself. Would recommend!

Jenni · 11 April 2022

★★★★★ 1/5

Trustpilot

Absolutely useless

Absolutely useless. I am looking to buy a property. I have problems with my throat so I asked them 3 times to email me not phone me. Each time they phoned me and asked me to call them back.

Daren · 24 July 2023

★★★★★ 5/5

Trustpilot

Excellent

Prompt, helpful and always pleasant service that kept me well informed about the process of buying a flat in Lewisham. They guided me through the issues and answered my questions quickly and honestly.

Martin · 8 December 2023

★★★★★ 5/5

Google

By far the most attentive, responsive and efficient agency in Bromley. Jack & the team take the stress of searching for a home out of the process, and are just wonderful to work with.

Tanya · 14 November 2023